Auburn emergency access, outpatient appointments, maternity and parking planner
Auburn Hospital is a Western Sydney Local Health District public hospital serving Auburn and nearby Western Sydney communities. It provides 24-hour emergency care, general medicine, medical and surgical wards, paediatric surgery, low-risk maternity, renal dialysis, allied health, outpatient clinics and community-linked care.
This guide is built for action: the correct phone numbers, address notes, ED access, maternity contacts, outpatient referral steps, parking fees, concession parking, taxi/train details, what to bring, interpreter support, medical records, bill payment, feedback and official action links are all included here so users do not have to open many official pages just to understand the basics.
Fast contact box: address, phone, ED and appointment numbers
Main hospital
Auburn Hospital
263 Hargrave Road, Auburn NSW 2144
Phone: (02) 8759 3000
Fax: (02) 8759 3495
Emergency Department
Emergency care is open 24 hours.
ED phones: (02) 8759 3362 or (02) 8759 3361
No referral required for emergency care.
Women’s health / maternity
Antenatal/Gynaecology/EPAC: (02) 8759 3278
Birth Unit urgent pregnancy matters: (02) 8759 5353 or (02) 8759 3533
Email: WSLHD-Auburn-WomensHealth@health.nsw.gov.au
| Need | Use this contact/action | Officially verified detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for immediate danger, severe breathing difficulty, chest pain, stroke symptoms, severe bleeding, major trauma or severe burns. |
| Hospital switchboard | (02) 8759 3000 | Use this for the ward, main reception, medical ward, surgical ward, social work, ED connection or general hospital enquiry. |
| Emergency Department | (02) 8759 3362 or (02) 8759 3361 | Emergency care for life-threatening and urgent conditions; open 24 hours; no referral needed. |
| Medical Ward | (02) 8759 3750 | Use for admitted medical-ward patient enquiries when appropriate. |
| Surgical Ward | (02) 8759 3575 | WSLHD surgical services page lists this as Auburn Hospital surgical ward phone. |
| Breast screening | (02) 8759 3256 | Referral not required according to the service directory. |
| Occupational Therapy | (02) 8759 3215 | Email: OTAUBHOSPITAL-WSLHD@health.nsw.gov.au. Referral required. Hours: 8am to 4:30pm. |
| Physiotherapy | (02) 8759 3117 or outpatient physio (02) 8759 4144 | GP or specialist referral required for outpatient physiotherapy. Fax: (02) 8759 3088. |
| Auburn Community Health Centre | (02) 8759 4000 | Separate building on hospital grounds, Norval Street, Auburn NSW 2144. Monday to Friday, 8am to 5pm. |
| Medical records / health information | (02) 8759 3814 | Email: WSLHD-ROI@health.nsw.gov.au. Postal: Health Information and Record Service, Locked Bag 263, Silverwater BC NSW 1811. |
| Bill payment help | WSLHD Receivables: WSLHD-receivables@health.nsw.gov.au | Phone payment: 1800 883 965, Option 7, Monday to Friday 8am to 4:30pm. |
Auburn Hospital map, address note and entry planning
The NSW Government service directory lists Auburn Hospital at 263 Hargrave Road, Auburn NSW 2144. The WSLHD emergency-care page lists Auburn Hospital Emergency Department at 18/20 Hargrave Road, Auburn NSW 2144. Both are official NSW/WSLHD references for the Auburn hospital precinct, so for navigation use the map, your appointment letter and onsite signs for the exact entrance.
Emergency Department: when to go, what to expect and what to bring
| Emergency item | Official detail | Practical step |
|---|---|---|
| Opening hours | Open 24 hours, 7 days a week, including public holidays. | Use ED for urgent and acute conditions. Use 000 for life-threatening situations. |
| How patients are seen | Patients are treated according to urgency, not arrival order. A triage nurse assigns a category from 1 to 5. | Do not leave without telling staff if symptoms change or worsen. |
| Possible tests | Blood work or imaging may be required before treatment or referral. | Ask staff before eating or drinking; you may be asked not to eat/drink until after assessment. |
| Auburn ED role | Auburn Hospital provides 24-hour emergency care for urgent and acute conditions along with medical, surgical, paediatric and maternity services. | For highly specialised emergencies, patients may be transferred within Western Sydney LHD. |
| What to bring | Medicare card, concession/health care cards, photo ID, medicine list, GP contact details and relevant medical documents/history. | Bring an interpreter or support person if needed; staff can help arrange professional interpreting. |
Call 000 for these symptoms
- Chest pain or pressure lasting more than 10 minutes.
- Severe bleeding that will not stop.
- Sudden difficulty speaking, walking, facial drooping or other possible stroke symptoms.
- Severe breathing difficulty.
- Severe burns or trauma.
- Collapse, unconsciousness, poisoning or a severe allergic reaction.
Appointments, referrals, telehealth and outpatient clinic steps
Auburn Hospital services use different referral rules. Some clinics require GP or specialist referral, some internal referral only, and Emergency does not require a referral. If you already have an appointment letter, use the number on that letter first because clinics can change location, mode or time.
Best micro-steps for any appointment
- Check the appointment letter for clinic name, level, date, time and phone number.
- Confirm whether the appointment is face-to-face, phone or telehealth.
- Bring Medicare card, referral, medicine list, scans/test results and photo ID if requested.
- Allow extra time for parking and walking from the car park or Auburn Station.
- Ask for an interpreter before the appointment if you or your carer need one.
- If cancelling, contact the clinic early; missed allied-health appointments may affect ongoing care.
Telehealth note
- The service directory says virtual care/telehealth is available at Auburn Hospital; call to book or confirm.
- Antenatal, gynaecology and EPAC are listed as having virtual care available.
- Use telehealth only when the hospital or clinic confirms it is suitable.
- Have your phone charged, documents ready and a quiet private space for calls/video.
Outpatient and clinic contacts
| Clinic/service | Referral rule / hours | Phone / location |
|---|---|---|
| Gynaecology Clinic | Referral required. Virtual care available. Monday to Friday, 7am to 4pm. | Level 2 Outpatients. Phone: (02) 8759 3278. Email: WSLHD-Auburn-Womenshealth@health.nsw.gov.au. Fax: (02) 8759 3246. |
| Antenatal Clinic | Referral required. Virtual care available. Monday to Friday, 7am to 4pm on service directory; Auburn pregnancy page lists 7am to 3:30pm. | Level 2 Outpatients. Phone: (02) 8759 3278 or (02) 8759 3244. Email: WSLHD-Auburn-WomensHealth@health.nsw.gov.au. |
| Early Pregnancy Assessment Clinic | Referral required. For women under 20 weeks with possible miscarriage, bleeding, lower abdominal pain, ectopic pregnancy or blighted ovum. | GP can refer to EPAC on (02) 8759 3278. Heavy bleeding or severe lower abdominal pain: go to ED or call 000. |
| Auburn Maternity Assessment Clinic | Monday to Friday, 8am to 4:30pm. For more than 20 weeks pregnant needing closer monitoring or assessment without admission. | Level 3 near Birth Unit. Phone: (02) 8759 3462. Fax: (02) 8759 3550. |
| Birth Unit | Open 24 hours. For urgent pregnancy matters only. | Level 3. Phone: (02) 8759 5353 or (02) 8759 3533. Fax: (02) 8759 3550. |
| Newborn Care | Open 24 hours. | Level 3. Phone: (02) 8759 3525. Fax: (02) 8759 3550. |
| Midwifery at Home | Referral coordinated by maternity staff. Monday to Friday, 7am to 3pm. Virtual care available. | Phone: (02) 8759 3396, 0438 420 913 or 0438 285 488. |
| Physiotherapy | Current written medical referral required. First appointment may take up to 1 hour; supervised student appointment may take up to 1.5 hours. | Phone: (02) 8759 3117. Outpatient physio: (02) 8759 4144. Fax: (02) 8759 3088. |
| Speech Pathology | Referral depends on service: dysphagia yes; communication preferred but self-referral accepted; neuro/rehab yes; voice requires ENT referral. | Phone: (02) 8759 3117 or (02) 8759 4000. Email: WSLHD-ADH-SpeechPathology@health.nsw.gov.au or wslhd-auburn-outpatient@health.nsw.gov.au. |
| Occupational Therapy | Referral required. 8am to 4:30pm. | Phone: (02) 8759 3215. Email: OTAUBHOSPITAL-WSLHD@health.nsw.gov.au. |
| Social Work | Internal referral only. Monday to Friday 8am to 4:30pm excluding public holidays. | Phone hospital switchboard: (02) 8759 3000. |
Auburn pregnancy, birth and maternity services
Auburn Antenatal Clinic is in the Outpatients Department on Level 2. The maternity team includes ward clerks, midwives, nurses, doctors, bilingual health workers, social workers, interpreters, dietitians, diabetic educators, students and other clinicians. Auburn’s pregnancy service specifically notes experience supporting culturally and linguistically diverse families.
How maternity referral works
- All maternity appointments require GP referral.
- Referral must be addressed to a specialist doctor at the Antenatal Clinic through the WSLHD eReferral system.
- Auburn does not accept faxed referrals for antenatal care.
- You should receive a text message confirming the GP eReferral has been received.
- If care is redirected to another WSLHD facility, you should receive a text message confirming where it was sent.
- When an appointment can be offered, Auburn will call to confirm the date and time.
Maternity appointment change
- Call (02) 8759 3279 or (02) 8749 3244.
- Business contact window listed: Monday to Friday, 7:00am to 3:30pm.
- Tell staff if you need an interpreter.
- Bring Medicare card or visa details, proof of address, ultrasound reports and blood test results.
Pregnancy care options and specialist pathways
| Care option | What it means | Who it may suit |
|---|---|---|
| Midwifery-led care | Midwives provide support, education and care through pregnancy, birth and early parenthood. | Often used for normal/low-risk pregnancy, subject to assessment. |
| Hospital doctors clinic | Senior obstetric doctors lead care when pregnancy has specific medical conditions requiring closer monitoring. | Gestational diabetes, high blood pressure/pre-eclampsia risk, placenta praevia, cholestasis, multiple pregnancy, past traumatic birth or other higher-risk needs. |
| Shared care with GP | You see both your regular GP and the hospital during pregnancy. | Patients who want a familiar GP involved. The GP must be accredited and can contact (02) 8811 7100 for accreditation. |
| Private obstetrician | Your private obstetrician provides pregnancy, birth and postnatal care. If birthing at Auburn, you still attend a booking-in appointment. | Patients booking private obstetric care while planning to birth at Auburn Hospital. |
| Midwifery Caseload Practice | Same midwife model across pregnancy, labour, birth and postnatal period. | Patients in good health, planning a natural birth with minimal intervention and prepared to go home with baby 4 to 6 hours after birth if both are well. |
| FGM/C clinic | Specialist one-on-one midwifery care through Auburn Hospital Midwifery Caseload Practice for pregnant women who have experienced traditional cutting. | Patients needing confidential advice and possible de-infibulation support. |
| AMIHS | Aboriginal Maternal Infant Health Service supports Aboriginal and Torres Strait Islander families through pregnancy and postnatal care. | Families identifying as Aboriginal and/or Torres Strait Islander. |
Services, wards and clinical teams at Auburn Hospital
Official NSW pages list Auburn Hospital services including emergency care, general medicine, paediatric surgery, low-risk maternity, renal dialysis, non-acute services, medical and surgical wards, outpatient/community programs, BreastScreen, allied health and maternity/newborn care.
| Service area | Verified detail | Best patient action |
|---|---|---|
| Emergency Department | Emergency care for life-threatening and urgent conditions; no referral; open 24 hours. | Use ED for urgent/acute care; call 000 for life-threatening symptoms. |
| General medicine / Medical Ward | Medical Ward phone: (02) 8759 3750. | For admitted-patient questions, call the ward or hospital switchboard. |
| Surgical services | WSLHD lists Auburn surgical services as day-only surgery, hand surgery, high-volume short-stay planned low-complexity surgery and planned orthopaedic surgery. | Follow your surgical booking team instructions; surgical ward phone: (02) 8759 3575. |
| High Dependency and Coronary Care Unit | Cardiac care and higher-acuity monitoring. Referral required. Phone: (02) 8759 3663. | Use hospital switchboard or treating team for patient-specific updates. |
| Maternity Ward | Pregnancy care, labour and birth, postnatal care, imaging, tests and counselling. Level 3. Phone: (02) 8759 3373. | Use maternity clinic/Birth Unit numbers depending on appointment vs urgent pregnancy matter. |
| Birth Unit | Labour and birth care; open 24 hours; Level 3. Phone: (02) 8759 5353 or (02) 8759 3533. | Use for urgent pregnancy matters only, not routine appointment booking. |
| Newborn Care | Care for newborn babies; open 24 hours; Level 3. Phone: (02) 8759 3525. | Follow maternity/newborn team instructions. |
| BreastScreen | Breast cancer screening; referral not required; phone (02) 8759 3256. | Call BreastScreen contact for screening enquiries. |
| Consultation Liaison Psychiatry | Specialist mental health assessment and short-term inpatient care; referral required. | Call switchboard if already under Auburn Hospital care. |
| Occupational Therapy | Assessment, rehabilitation and support for daily living activities; referral required; 8am to 4:30pm. | Ask treating team or call OT contact listed above. |
| Physiotherapy | Inpatient and outpatient physiotherapy including neurological, musculoskeletal, mobility, vestibular, falls, hand therapy and women’s health. | Written medical referral required for outpatient access. |
| Speech Pathology | Dysphagia, communication therapy, voice therapy and neurological rehabilitation; home visits for MND if clinically indicated. | Check referral requirement by problem type before attending. |
| Auburn Community Health Centre | Separate building on Auburn Hospital grounds; health promotion, prevention, early detection, assessment, treatment and ongoing care. | Phone (02) 8759 4000 or contact Central Referral Service 1800 600 681 for community health referrals. |
Parking, concession parking, taxi and public transport
Car park access
- Public car park entrance is via Hargrave Road or Norval Street.
- You can exit via Norval Street or Hevington Road.
- Mobility parking is available in the car park.
- Press help buttons on machines for 24/7 assistance.
- Timed and free general parking may be available on nearby streets.
Taxi and train
- Taxi rank is outside the Emergency Department in Hargrave Road.
- A public phone is available in the Emergency Department.
- Auburn train station is about 1.5 km from the hospital.
- Use Transport NSW trip planner before travel, especially for mobility access or public holidays.
Visitor parking casual rates
| Parking time | Official WSLHD rate |
|---|---|
| 0 to 30 minutes | Free |
| 30 minutes to 1 hour | $8.70 |
| 1 hour to 2 hours | $12.80 |
| 2 hours to 3 hours | $17.30 |
| 3 hours to 4 hours | $20.10 |
| 4 hours to 5 hours | $23.20 |
| Over 5 hours | $25.80 |
| Maximum daily rate | $25.80 |
| Lost ticket | $25.80 |
Concession parking
| Concession item | Official detail |
|---|---|
| Eligible groups without form | Valid Mobility Parking Scheme permit, Pensioner Concession Card, Gold Veterans Affairs Card or Health Care Card holders can collect concessions from Point Parking. |
| Eligible groups needing form | Ongoing cancer treatment, treatment course over more than one week, visits more than twice weekly, cardiac rehabilitation education/exercise, daily dressing outpatients, health promotion education attendees and financial hardship cases. |
| 0 to 3 hours | Free concession rate. |
| Single exit ticket | $7.20, valid for one entry and one exit only. |
| 3-day ticket | $14.40, frequent-use ticket allowing multiple entries/exits to the hospital campus in a 3-day period. |
| 7-day ticket | $28.80, frequent-use ticket allowing multiple entries/exits to the hospital campus in a 7-day period. |
Parking rates and concessions are official WSLHD information and may be reviewed annually. Confirm at pay stations/parking office if signage differs.
What to bring, surgery preparation and discharge checklist
Bring to hospital
- Medicare card, if you have one.
- Admission forms and admission letter.
- Private health insurance or concession card details, if relevant.
- All medicines from home in original packaging, including vitamins, herbal products, creams, drops, patches, injections and dose packs.
- Up-to-date medicine list, if available.
- GP/family doctor name and contact details.
- Carer details, if you have one.
- Emergency contact or next-of-kin number.
- Dentures, hearing aids, glasses, phone charger, toiletries, comfortable clothes and well-fitted shoes.
- Pregnancy appointment: Medicare card or visa details, proof of address, ultrasound reports and blood test results.
Before surgery/procedure
- Tell staff about allergies and past reactions to medicines.
- Follow all fasting instructions exactly as directed.
- Do not take your own medicines during admission unless staff tell you to.
- If you need to cancel/change surgery, contact the Surgical Booking team or main hospital number as soon as possible.
- Leave valuables, large cash amounts and jewellery at home.
- You cannot drive yourself home after surgery/procedure; arrange pickup and support.
Before leaving hospital, ask staff
| Discharge summary | Ask whether it will be given to you or sent to your GP/family doctor. |
|---|---|
| Medicines | Ask how and when to take medicines at home, and collect any medicines you brought in. |
| Follow-up | Ask for date/time of follow-up appointments and who to contact if worried after leaving. |
| Equipment/support | Ask whether any equipment, home support or community services have been arranged. |
| GP follow-up | WSLHD guidance says to book a GP follow-up within 4 days, bringing old and new medications. |
| Medical certificate | Request it before leaving if needed. |
Visitors, interpreter support, meals and hospital facilities
| Support / facility | Verified detail |
|---|---|
| Maternity Ward visiting/service listing | The service directory lists Maternity Ward on Level 3 with visiting hours 7 days a week, 8am to 4:30pm, phone (02) 8759 3373. |
| Interpreter support | WSLHD says professional interpreter service is free and confidential. Contact TIS on 131 450 if you need help calling the hospital; Deaf/hearing/speech impaired users can use NRS 133 677. |
| Pregnancy interpreter/language support | Auburn pregnancy services list bilingual health interpreters for Arabic, Chinese, Dari and Turkish, and interpreters for most languages spoken in WSLHD. |
| Aboriginal Liaison Officers | Available for Auburn/Westmead via Social Work pathway. Contact listed by WSLHD: (02) 8890 6699, department hours 8am to 4:30pm Monday to Friday excluding public holidays. |
| Smoke-free rule | WSLHD says all hospitals and locations are smoke-free. Smoking or vaping on grounds may result in a $300 fine. |
| Auburn inpatient meals | WSLHD lists Auburn meal times as breakfast 7:30am to 8:30am, lunch 12pm to 1pm, dinner 5pm to 6pm. |
| Auburn facilities listed | Hospital TV rentals, public telephones, coffee shops/food outlets, ATM, voluntary services, parents room/baby change room, chapel, book trolley, interpreter services and bedside telephone are listed as available at Auburn. |
| Facilities not listed for Auburn | WSLHD facility table lists no post office, florist, newsagent, banks/credit unions, gift shop, baby boutique, accommodation or patient transport at Auburn. |
Bill payment, medical records, feedback and escalation contacts
How to pay a WSLHD bill
- Pay in person at Auburn Hospital Cashiers Office, Level 2, just inside the main entrance on the left.
- Cashiers Office hours: Monday to Friday, 8am to 4pm.
- In-person payment options: EFTPOS, Visa and MasterCard. Payments only; no cash withdrawals.
- Pay online through NSW Health secure payment portal with invoice/customer number.
- Without invoice, use non-invoice payment portal for overseas patients and self-insured private patients; choose the correct facility and service.
- Phone payment: 1800 883 965, Option 7, Monday to Friday 8am to 4:30pm.
Medical records
- Auburn Hospital Health Information and Record Service.
- Postal: Locked Bag 263, Silverwater BC NSW 1811.
- Phone: (02) 8759 3814.
- Email: WSLHD-ROI@health.nsw.gov.au.
- Use this pathway to apply for your healthcare record or personal information.
Feedback and complaints pathway
| First step | Speak with ward/clinic staff or the nurse/midwife in charge while the issue is happening. |
|---|---|
| Patient Representative | Auburn Hospital patient representative contact: (02) 8759 3000. |
| Write to Chief Executive | Western Sydney Local Health District, PO Box 533, Wentworthville NSW 2145. |
| Health Care Complaints Commission | Phone: 1800 043 159 or (02) 9219 7444. Email: hccc@hccc.nsw.gov.au. Fax: (02) 9281 4585. Post: Locked Mail Bag 18, Strawberry Hills NSW 2012. |
| NSW Ombudsman | Phone: (02) 9286 1000. |
| If patient is getting worse | Use the Raise It / REACH-style escalation pathway: tell nurse/staff first, ask for senior review if still worried, and follow hospital escalation instructions for urgent concern. |
Call script: questions that save time before visiting Auburn Hospital
Appointment/referral questions
- “Which entrance, level and clinic desk should I use?”
- “Is this appointment face-to-face, phone or telehealth?”
- “Do I need a current GP or specialist referral?”
- “What documents, medicines, reports or scans should I bring?”
- “Can I get an interpreter for this appointment?”
- “Which number should I call if I need to cancel or rebook?”
Parking, billing and support questions
- “Which address should I use for this appointment: main hospital, Emergency or Norval Street Community Health?”
- “Is parking nearest my clinic via Hargrave Road or Norval Street?”
- “Do I qualify for concession parking and do I need a signed form?”
- “Could there be a fee if I do not have Medicare?”
- “Where is the Cashiers Office and can I pay online instead?”
- “Who should my carer or support person speak to on arrival?”
Official action links used for this guide
Auburn Hospital FAQs
What is the address of Auburn Hospital?
The NSW Government service directory lists Auburn Hospital at 263 Hargrave Road, Auburn NSW 2144. WSLHD’s emergency-care page lists Auburn Hospital Emergency Department at 18/20 Hargrave Road, Auburn NSW 2144. Use the map, appointment letter and onsite signs for the correct entrance.
What is the main phone number for Auburn Hospital?
The main Auburn Hospital phone number is (02) 8759 3000. The listed fax number is (02) 8759 3495.
Does Auburn Hospital have an Emergency Department?
Yes. Auburn Hospital provides 24-hour emergency care for urgent and acute conditions. For a life-threatening emergency, call 000.
What are the Auburn Hospital Emergency Department phone numbers?
The Auburn Hospital service directory lists Emergency Department phone numbers as (02) 8759 3362 or (02) 8759 3361. The main hospital switchboard is (02) 8759 3000.
How do I get an outpatient appointment at Auburn Hospital?
Many Auburn Hospital outpatient services require a GP or specialist referral. Use the phone number on your appointment letter first. For maternity, antenatal, gynaecology and EPAC enquiries, call (02) 8759 3278 or the numbers listed by Auburn pregnancy services.
How much is parking at Auburn Hospital?
Official WSLHD visitor parking rates list the first 30 minutes as free, 30 minutes to 1 hour as $8.70, 1 to 2 hours as $12.80, 2 to 3 hours as $17.30, 3 to 4 hours as $20.10, 4 to 5 hours as $23.20, and over 5 hours/maximum daily/lost ticket as $25.80.
Is concession parking available at Auburn Hospital?
Yes. WSLHD concession parking is available for eligible patients and carers. Some cardholders can collect concessions without a form, while patients attending frequent or long-term treatment may need a signed concession parking application form.
What maternity services are available at Auburn Hospital?
Auburn provides antenatal care, gynaecology, Early Pregnancy Assessment Clinic, Birth Unit, Auburn Maternity Assessment Clinic, Newborn Care and Midwifery at Home. The Birth Unit is open 24 hours and can be contacted on (02) 8759 5353 or (02) 8759 3533 for urgent pregnancy matters.
What should I bring to Auburn Hospital?
Bring your Medicare card if you have one, admission forms or appointment letter, health fund or concession details, medicines in original packaging, medicine list, GP details, carer/emergency contact details, and any requested scans or test results.
How do I request medical records from Auburn Hospital?
Contact Auburn Hospital Health Information and Record Service on (02) 8759 3814 or email WSLHD-ROI@health.nsw.gov.au. The postal address is Health Information and Record Service, Locked Bag 263, Silverwater BC NSW 1811.
Source and update note
This page is based on official NSW Government, Western Sydney Local Health District and NSW Health sources for Auburn Hospital address, contact numbers, emergency care, maternity services, outpatient/referral rules, parking rates, concession parking, public transport, preparing for hospital, bill payment, interpreter support, medical records and feedback pathways.
Hospital addresses, phone numbers, parking fees, concession rules, visitor rules, clinic schedules, appointment pathways and fees can change. Use the official links above to complete actions, verify your appointment, check ED waiting times, pay a bill, request records, download the map PDF or contact a department directly.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.