Mackay emergency, outpatient, map, parking and patient contact guide
Mackay Base Hospital is a Queensland Health public hospital at 475 Bridge Road, Mackay QLD 4740. This guide is built for patients, carers and visitors who need the practical details before calling, attending Emergency, checking an outpatient appointment, finding the right block, parking, visiting, arranging interpreter support, asking about fees or preparing for admission/discharge.
The important official details are included inside this page first. Official links are used mainly for actions: directions, hospital map PDF, appointment preparation, parking, outpatient rules, telehealth, feedback, health-record access and support services.
Fast answer: Mackay Base Hospital address, phone and emergency contact
Emergency help
Open 24 hours
Emergency Department is in E Block on the official hospital map.
Call 000 for life-threatening emergencies.
| Official hospital name | Mackay Base Hospital |
|---|---|
| Health service | Mackay Hospital and Health Service |
| Address | 475 Bridge Road, Mackay QLD 4740 |
| Postal address | PO Box 5580, Mackay MC QLD 4741 |
| Main phone | 07 4885 6000 |
| Fax | 07 4885 6769 |
| Opening hours | Open 24 hours a day |
| Visiting hours | 8.00am to 8.00pm daily. Patients can have 2 visitors at a time. |
| Main entrance hours | Bridge Road main entrance is open from 6.00am to 9.00pm. |
| Mental health support | 1300 MH CALL / 1300 642 255, 24 hours a day |
| Patient options liaison officers | 07 4885 7018 or 07 4885 7019 |
| Information access unit | 07 4885 7381; email mhhsiau@health.qld.gov.au |
| Official website | Mackay Base Hospital official page |
What should you do first?
| Your situation | Best next step | Important verified detail |
|---|---|---|
| Life-threatening emergency | Call 000 immediately. | Use 000 for chest pain, stroke symptoms, severe breathing difficulty, collapse, poisoning, severe allergic reaction, major bleeding or major injury. |
| Need hospital-level emergency care | Go to Mackay Base Hospital Emergency Department or call 000 if severe. | The hospital is open 24 hours. The official map places Emergency in E Block. |
| Not sure if it is urgent | Call 13 HEALTH on 13 43 25 84. | You can talk to a registered nurse 24 hours a day. |
| Mental health crisis or urgent mental health support | Call 1300 MH CALL / 1300 642 255. | You will be linked to the closest public mental health service, 24 hours a day. |
| Need outpatient specialist appointment | Start with your GP referral. | The outpatient clinic assesses the referral and will notify you by letter, phone or SMS. |
| Need to change outpatient appointment | Call the phone number on your appointment letter or SMS as soon as possible. | Missing an appointment without notice may remove you from the waiting list and send care back to your GP. |
| Travelling more than 50 km for care | Ask about Patient Travel Subsidy Scheme. | The Mackay Base Hospital map places Travel in A Block, ground floor. |
| Need interpreter support | Tell the hospital or clinic at least 2 weeks before an outpatient appointment where possible. | Mackay HHS says interpreter services are available for people who are hearing impaired or have difficulty communicating in English. |
Mackay Base Hospital map, entrances and block-by-block guide
Mackay Base Hospital is at 475 Bridge Road, Mackay QLD 4740. The official hospital map labels the main entrance from Bridge Road, Emergency in E Block, public parking areas, bus stop, taxi, drop-off zone, café, gift shop, toilets, accessible toilets and major clinical blocks.
| Hospital area | Official map location | Use it for |
|---|---|---|
| Main entrance | Bridge Road side of hospital | General arrival, information desk, visitor entry during main entrance hours. |
| Emergency Department | E Block, ground floor | Emergency presentations, short stay unit, nearby medical imaging and pharmacy access. |
| Admissions | A Block, ground floor | Planned admission paperwork and hospital arrival tasks. |
| Specialist Outpatient Clinics | A Block, ground floor | Specialist outpatient appointments after referral and clinic booking. |
| Women’s, children’s and adolescent outpatient clinics | A Block, ground floor | Women’s/children’s/adolescent outpatient appointments where directed. |
| Birth Centre / Birth Suite | B Block, ground floor | Maternity/birth-related care where booked or directed. |
| Women’s Health Unit | B Block, ground floor | Women’s health inpatient/clinical area. |
| Child and Adolescent Unit | B Block, ground floor | Child and adolescent inpatient/clinical area. |
| Allied Health | C Block, ground floor | Allied health appointments where directed. |
| Dental | D Block, ground floor | Public dental services where eligible/booked. |
| Medical Imaging | E Block, ground floor | X-rays/scans/imaging appointments or emergency imaging. |
| Pharmacy | E Block, ground floor | Hospital-issued prescriptions only. |
| Day Surgery | E Block, level one | Planned day procedures and surgery arrival where directed. |
| Clinical Measurements Unit / Medical Records | E Block, level two | Clinical measurement appointments and records-related locations where directed. |
| Intensive Care Unit / Cardiac Care Unit | F Block, level one | ICU or cardiac care visitors where approved by ward staff. |
| Medical, stroke and rehabilitation unit | F Block, ground floor | Medical/stroke/rehabilitation inpatient care. |
| Surgical, mixed medical and orthopaedics wards | G Block, ground floor | Surgical and orthopaedic ward visits where directed. |
| Mental health / Safe Harbour Crisis Support Service | J Block, ground floor | Mental health or crisis-support services where directed. |
| Oncology day unit / Renal services / First Nations unit | A Block, level one | Oncology day treatment, renal services and Aboriginal and Torres Strait Islander support areas. |
| The Sanctuary multi-faith room | Q Block, ground floor | Quiet reflection, prayer and spiritual support. |
| Community health and therapy services | R Block, ground floor | Community health and therapy appointments where directed. |
Emergency care and urgent support options
| Need | Use this | Practical instruction |
|---|---|---|
| Life-threatening emergency | Triple Zero: 000 | Call immediately for chest pain, stroke symptoms, major injury, severe breathing difficulty, collapse, major bleeding, poisoning or severe allergic reaction. |
| Emergency Department | Mackay Base Hospital Emergency Department, E Block | The hospital is open 24 hours. Follow Emergency signage and do not use ambulance-only areas for ordinary parking. |
| Non-urgent health advice | 13 HEALTH / 13 43 25 84 | Registered nurse advice 24 hours a day. |
| Mental health support | 1300 MH CALL / 1300 642 255 | 24-hour link to the closest public mental health service. |
| Poisoning concern | Call Poisons Information Centre on 13 11 26 | Call 000 if the person is seriously unwell, unconscious, having trouble breathing or unsafe. |
Specialist outpatient appointments, referrals and changing bookings
Mackay Hospital and Health Service says you are an outpatient when you come to hospital for an appointment or minor procedure but are not admitted. You need an appointment to visit an outpatient clinic, and the usual first step is a GP referral.
How outpatient appointments work
- Your GP sends a referral to the hospital if specialist review is needed.
- Referrals are ordered based on the urgency of each patient’s condition.
- You may be placed on a waiting list with other patients needing specialist care.
- The outpatient clinic assesses the referral and books an appointment.
- You will be told about the appointment by letter, phone or SMS.
- Tell the hospital if your phone number or address changes.
Changing an appointment
- If you cannot attend, call the number on your appointment letter or appointment SMS as soon as possible.
- In some cases, the appointment can be rebooked.
- If you do not give adequate notice, you may be removed from the waiting list.
- If removed from the waitlist, your care may transfer back to your GP and a new referral may be required.
- If you are running late, use the contact details on your letter/SMS rather than guessing the clinic number.
Before your outpatient appointment
| Prepare this | Why it matters | Micro-step |
|---|---|---|
| Date, time and location | Mackay Base Hospital has multiple blocks and outpatient clinic areas. | Check your latest appointment letter or SMS before travelling. |
| Medicare card | Outpatient appointment is free if you are a public patient with a Medicare card. | Bring your card to every appointment. |
| Interpreter support | Interpreters need time to arrange. | Call the hospital or clinic at least 2 weeks before the appointment if you need an interpreter. |
| Travel distance | If you need to travel more than 50 km for your appointment, you may be eligible for the Patient Travel Subsidy Scheme. | Ask about PTSS before travelling, not after you have already paid for everything. |
| Test results and scans | The doctor may need previous x-rays, bone scans, ultrasounds, reports or blood results. | Bring relevant results, or ask your GP/referrer if they were sent. |
| Medicine list | The clinic needs current medication and allergy details. | Bring a written medicine list or original medicine packaging if helpful. |
| Questions for doctor | Appointments can be short and delays happen. | Write down your top questions, including cost, next steps, tests and follow-up. |
| Arrival time | Reception checks your details, identification, Medicare and pension card where relevant. | Arrive 15 minutes before the appointment. |
Having an operation, admission steps and hospital stay
For planned operations, your appointment letter tells you the date, where to go and any preparation rules. Emergencies can affect theatre times, so the hospital may reschedule and will tell you as early as possible if a change is needed.
| Stage | Verified hospital guidance | Patient action |
|---|---|---|
| Getting operation date | Hospitals see patients by urgency, with the most serious or life-threatening illness/injury prioritised. | Use your appointment letter for the date, time and location. |
| Changing operation date | If you need to cancel or book a new date, call the phone number on your appointment letter. | Do not rely on the main switchboard if your letter has a direct number. |
| Pre-op checks | You may see an anaesthetist, resident medical officer, registered nurse and pharmacist. | Be ready to discuss medical history, allergies, medicines, blood pressure, height, weight and recovery questions. |
| Fasting | The hospital will tell you how long to go without food or water; it is usually at least 6 hours before operation. | Follow your letter exactly and ask your doctor if unclear. |
| Patient identification | Staff will ask your full name, date of birth and allergies many times as a safety check. | Tell staff immediately if any detail is wrong. |
| Interpreter and cultural needs | Professional interpreter services are provided at no cost to patients. | Tell staff early if you need language, cultural, religious or food support. |
| Discharge planning | Hospital staff discuss when you can leave, ongoing care, what you can/cannot do at home and follow-up. | Arrange family/friend pick-up and ask for help if you cannot get home safely. |
| Before leaving | Make sure you receive discharge letter, care plan, follow-up appointment details, new medicines/scripts/instructions, certificates and home support arrangements. | Ask questions before leaving the ward. |
Mackay Base Hospital services and care areas
QFinder lists Mackay Base Hospital as a public hospital with a 24-hour emergency department and broad public hospital services. The official hospital map also confirms many block-level service locations inside the hospital.
| Service or area | Verified service context | What users should confirm |
|---|---|---|
| Emergency Department | 24-hour emergency department; E Block on the official map. | Call 000 for life-threatening symptoms. Follow E Block/Emergency signage. |
| Specialist Outpatient Clinics | A Block ground floor; appointment requires referral and clinic booking. | Appointment letter/SMS, exact clinic, time and required documents. |
| Medical imaging | E Block ground floor; QFinder lists medical imaging. | Referral/request form, preparation, appointment time and any cost/pathway questions. |
| Pharmacy | E Block ground floor. Hospital page says pharmacy can only be used for prescriptions issued by the hospital. | Ask about discharge medication and whether you must collect it before leaving. |
| Pathology blood collection | A Block ground floor on the official map. | Ask if tests are walk-in, booked or connected to your clinic appointment. |
| Day surgery | E Block level one. | Operation letter, fasting, arrival time, escort home and recovery plan. |
| Intensive care and cardiac care | F Block level one; QFinder lists intensive care and cardiac services. | Visitor access, clinical restrictions and current patient location via ward staff. |
| Medical, stroke and rehabilitation | F Block ground floor; QFinder lists medical services, stroke, rehabilitation, occupational therapy, podiatry, speech pathology and social work. | Ward location, rehabilitation plan and discharge support. |
| Surgical and orthopaedic services | G Block ground floor includes surgical unit, mixed medical ward and orthopaedics ward; QFinder lists orthopaedics, surgical services, urology and short stay unit. | Surgery date, preparation, admission location and follow-up plan. |
| Maternity, women’s and children’s services | B Block includes Birth Centre, Birth Suite, Women’s Health Unit and Child and Adolescent Unit. QFinder lists women’s health, paediatrics, child/youth/family health and special care nursery. | Pregnancy/labour instructions, ward entry rules and current maternity service guidance. |
| Oncology and cancer-related care | A Block level one includes Oncology Day Unit; QFinder lists oncology and cancer screening. | Appointment length, treatment location, parking plan and what to bring. |
| Renal services | A Block level one on the official map; QFinder lists renal services. | Dialysis/renal appointment schedule, transport and support needs. |
| Mental health / crisis support | J Block ground floor includes Mental Health and Safe Harbour Crisis Support Service; QFinder lists mental health and alcohol/drug services. | Call 1300 MH CALL for acute mental health support or 000 if immediate danger. |
| Dental | D Block ground floor; QFinder lists dental health. | Eligibility, appointment process and whether you need a public dental booking. |
| Allied health | C Block ground floor; QFinder lists dietetics, occupational therapy, podiatry, psychology, social work and speech pathology. | Referral, appointment room, required equipment and reports. |
Parking, drop-off, public transport and taxi access
Mackay Hospital and Health Service says Mackay Base Hospital has free parking, including accessible parking spaces. Its two large public car parks are open 24/7.
Parking facts
- Free parking is available at the hospital.
- Accessible parking spaces are available.
- Two large public car parks are open 24/7.
- You can park outside the main Bridge Road entrance for 2 hours.
- Parking is also available outside outpatients and the dental unit.
- Free street parking is available around the hospital, but check signs for time limits.
Drop-off and transport
- Pick-up and drop-off areas are in front of the main entrance and Emergency Department.
- If you need to borrow a wheelchair, ask a volunteer at the information desk.
- There is a bus stop on Bridge Road at the front of the hospital.
- Use Translink journey planner or call 13 12 30.
- TTY users can call 13 36 77 and ask for 13 12 30.
- A free taxi phone is in the main entrance foyer near the information desk.
- Mackay Whitsunday Taxis: 131 008.
Visiting hours, after-hours entry and visitor safety
| Visitor topic | Verified detail | Practical step |
|---|---|---|
| General visiting hours | 8.00am to 8.00pm daily at Mackay Base Hospital. | Patients can have 2 visitors at a time. |
| Flexible visiting | Mackay HHS says it is flexible about visits, but some wards may have set visiting times. | Contact the hospital first to confirm ward-specific visiting rules. |
| Outside visiting hours | If you cannot visit during hours, staff may be able to arrange another time. | Talk to staff in charge of the ward. |
| Main entrance after hours | Main Bridge Road entrance is open 6.00am to 9.00pm. | After approved outside-hours visits, use correct after-hours access route. |
| After-hours access for Women’s Health Unit, Special Care Unit, Child and Adolescent Unit | Use the intercom at the external door on Bridge Road if approved. | Do not arrive without approval for outside-hours visiting. |
| After-hours access for other units | Go through the Emergency Department. | Follow staff instructions and hospital security directions. |
| Flowers and gifts | Check with the hospital before bringing or sending flowers; some wards or clinical areas do not allow flowers. | Books, magazines and fruit may be suitable, but check ward rules. |
| Hand hygiene | Clean your hands with soap/water or sanitiser when entering and leaving patient rooms or hospital areas. | Use sanitiser stations and follow ward signs. |
| When not to visit | Do not visit if you have fever, cough, sore throat, cold, diarrhoea, vomiting or another infectious condition. | Delay your visit to protect patients and staff. |
Medicare, private patient choice, long stay fees and support
Public patient with Medicare
Mackay HHS says as a public patient in a public hospital, you will not pay for anything if you have a Medicare card. Bring your Medicare card to appointments and admissions.
Outpatient cost
Your outpatient appointment is free if you are a public patient and have a Medicare card. If you are not eligible for Medicare, you need to pay before the appointment and bring your receipt.
Long stay fees
If you stay in hospital for more than 35 days and do not have an Acute Care Certificate, a daily long-stay fee may apply. Ask your nurse or social worker for current details.
Private patient option
You can choose to be treated as a private patient in a public hospital. Mackay HHS lists patient options liaison officers on 07 4885 7018 or 07 4885 7019.
| Billing question | Ask this | Why it matters |
|---|---|---|
| Medicare status | “Am I being treated as a public Medicare patient?” | This affects whether hospital services are covered. |
| Private patient choice | “What changes if I choose private treatment in this public hospital?” | Eligible services may be bulk billed to Medicare, private insurance may cover fees, and Mackay HHS may discount all or part of excess/co-payment up to admission cost. |
| Non-Medicare patient | “What do I need to pay before the appointment or admission?” | Non-Medicare patients may need to pay before treatment and bring the receipt. |
| Long hospital stay | “Could a long-stay daily fee apply?” | Long-stay fee can apply after more than 35 days without an Acute Care Certificate. |
| Travel cost | “Am I eligible for Patient Travel Subsidy Scheme?” | Patients travelling more than 50 km for specialist medical services may be eligible. |
Telehealth, health records, interpreter and First Nations support
| Support need | Verified detail | Action |
|---|---|---|
| Telehealth | Mackay HHS uses telehealth for outpatient appointments, inpatient ward rounds, clinical handovers, palliative care, at-home patient appointments, and emergency support/advice. | Ask your health professional if telehealth is suitable. |
| Telehealth from home | You need a computer, tablet or smartphone, internet/Wi-Fi, webcam and headset or speakers. | Use the email/SMS video link and test link before the day of appointment. |
| Interpreter services | Mackay HHS provides interpreter services for people who are hearing impaired or have difficulty communicating in English. | Ask before or during care; for outpatient appointments, call at least 2 weeks ahead if possible. |
| National Relay Service | People who are deaf, hard of hearing or have a speech impairment can use National Relay Service. | Use NRS and ask to contact Mackay Hospital and Health Service. |
| Aboriginal and Torres Strait Islander support | Liaison officers can explain hospital services/procedures, visit patients, help families talk with staff, refer to support services and explain community services. | Tell staff you identify as Aboriginal, Torres Strait Islander or both if you would like support. |
| Mackay Base male liaison officers | 07 4885 6831 or 07 4855 6023 | Use for male liaison support at Mackay Base Hospital. |
| Mackay Base female liaison officers | 07 4885 5957 or 07 4885 5960 | Use for female liaison support at Mackay Base Hospital. |
| After-hours liaison officer | 07 4885 6150 | Use for after-hours Aboriginal and Torres Strait Islander liaison support. |
| General liaison email | hospital_liaison_service@health.qld.gov.au | Use for support queries where email is appropriate. |
| Health records copy | It is free to access your health record or change personal information. You need proof of identity. | Apply using the administrative access to health records form and send it with identity proof. |
| Information access unit | Phone 07 4885 7381; email mhhsiau@health.qld.gov.au; post to Mackay Base Hospital, PO Box 5580, Mackay MC 4741. | Mackay HHS says it will try to process requests within 25 working days. |
Café, vending machines, gift shop and pharmacy
| Facility | Official detail | Practical note |
|---|---|---|
| Café | Ground floor across from the gift shop; indoor and outdoor seating; hot/cold food and drinks, fruit, salads, sandwiches and pastries. | Open weekdays 6.30am-4.00pm, Saturdays 6.30am-1.30pm, Sundays closed. |
| Vending machines | At women’s and children’s outpatient clinic entrance in A Block, Emergency Department entrance in E Block, near medical imaging on E Block ground floor, and F0 ward entrance in F Block. | Useful after café hours or during longer waits. |
| Mackay Hospital Foundation gift shop | Sells flowers, cards, newspapers, magazines, snacks and drinks. Volunteers can deliver gifts in the hospital. | Open weekdays 9.00am-3.00pm; weekends/public holidays closed. Phone 07 4885 6770. |
| Foundation trolley service | Volunteers visit wards and waiting rooms on weekdays selling snacks, drinks, newspapers and toiletries. | Availability depends on volunteers and hospital operations. |
| Hospital pharmacy | Ground floor in E Block. | Only for prescriptions issued by the hospital. |
| Multi-faith room | The Sanctuary multi-faith room is in Q Block, ground floor. | Use for quiet reflection, prayer or spiritual support. |
What to bring to Mackay Base Hospital
For outpatient appointments
- Appointment letter or SMS.
- Medicare card.
- Health Care Card, Veteran Card or other concession card if relevant.
- Test results, reports and scans such as x-rays, bone scans or ultrasounds.
- Your GP’s contact details.
- List of medicines you are taking.
- Questions for your doctor or specialist.
- Something to do while you wait.
- Julian’s Key Health Passport if you have one.
For admission or hospital stay
- Medicare card and ID.
- Admission or operation letter.
- Allergy information.
- Current medicines and medicine list.
- Relevant scans, reports and pathology results.
- Mobility aids, glasses, hearing aids or communication aids.
- Comfortable clothing and toiletries if staying overnight.
- Phone charger and important contact numbers.
- Do not bring large amounts of money or valuables.
Feedback, complaints, compliments and practical escalation
Mackay Hospital and Health Service says feedback helps it understand what is working and what needs improvement. For urgent care concerns during a current stay, speak with the nurse, doctor, team leader or ward staff first so the issue can be acted on quickly.
| Feedback need | Best action | Official contact/pathway |
|---|---|---|
| Current care issue | Speak with ward staff, nurse in charge or treating team. | Use while the patient is still in care so it can be fixed quickly. |
| Complaint, compliment or suggestion | Use Mackay HHS online feedback form. | Official online feedback form is linked from the Mackay HHS contact page. |
| General feedback guidance | Give enough detail: patient name if appropriate, facility, ward/clinic, date, what happened and what outcome you want. | Do not include unnecessary sensitive information in non-official forms. |
| Media enquiries | Journalists from recognised media outlets can email the communications team. | mhhs-comms@health.qld.gov.au. |
| Emergency or immediate safety | Call 000. | Feedback forms are not for emergencies. |
Mackay Base Hospital expansion note
Mackay HHS states Mackay Base Hospital is expanding to help meet community health-care needs. The official hospital page says the future expansion will include 128 new beds, a new hospital wing, a multi-storey car park and an onsite helipad. It also says the new wing will include wards for medical, children’s health and women’s health, including a new maternity ward and birthing suites.
Official action links for Mackay Base Hospital
These links are for action and confirmation. The practical details are already summarised above so users do not need to leave this page just to understand the basics.
| User need | Official link | Use it for |
|---|---|---|
| Main hospital details | Mackay Base Hospital official page | Address, phone, visiting, map, food/shops, pharmacy and expansion notice. |
| Google directions | Open Mackay Base Hospital in Google Maps | Live directions, traffic and route planning. |
| Hospital map PDF | Mackay Base Hospital Map March 2025 PDF | Block locations, Emergency, admissions, outpatient clinics, pharmacy, medical imaging, wards, parking and amenities. |
| Parking and transport | Mackay Base Hospital parking and public transport | Free parking, accessible parking, public car parks, bus stop, taxi phone and drop-off areas. |
| Outpatient appointments | Outpatient appointments | Referral, appointment notice, changing appointments, what to bring and waiting-list rules. |
| Having an operation | Having an operation | Operation letter, changes, pre-op checks and fasting preparation. |
| Staying in hospital | Staying in hospital | Patient safety checks, interpreter note, cultural/religious preferences and hospital-stay guidance. |
| Leaving hospital | Leaving hospital | Discharge letter, care plan, medicines, follow-up and pick-up planning. |
| Health records | Your health record | Health record copy, identity proof, information access unit and processing timeframe. |
| Telehealth | Telehealth | Video appointment basics, home device requirements and test link reminder. |
| Visitor rules | Visiting someone in hospital | Flexible visiting, hand hygiene, illness warning and gifts/flowers reminder. |
| Costs and private patient support | Health costs, insurance and support | Medicare, private patient choice, long-stay fee and patient options liaison officers. |
| First Nations support | Aboriginal and Torres Strait Islander support | Liaison officer services, phone numbers and support pathways. |
| Contact and feedback | Mackay HHS contact page | 13 HEALTH, mental health support, feedback, interpreter and support service notes. |
| Online feedback form | Mackay HHS online feedback form | Submit complaint, compliment or suggestion. |
| Queensland Health directory listing | QFinder Mackay Base Hospital listing | Service summary, address and official Queensland Health directory context. |
Mackay Base Hospital FAQs
What is the address of Mackay Base Hospital?
Mackay Base Hospital is located at 475 Bridge Road, Mackay QLD 4740.
What is the phone number for Mackay Base Hospital?
The main phone number for Mackay Base Hospital is 07 4885 6000.
Is Mackay Base Hospital open 24 hours?
Yes. Mackay Base Hospital is listed as open 24 hours a day. For life-threatening emergencies, call 000.
Where is the Emergency Department at Mackay Base Hospital?
The official hospital map places the Emergency Department in E Block. For emergencies, follow Emergency signage or call 000 if the situation is life-threatening.
What are the visiting hours at Mackay Base Hospital?
Visiting hours are 8.00am to 8.00pm daily. Patients can have 2 visitors at a time. Some wards may have specific rules, so contact the hospital before visiting.
Is parking free at Mackay Base Hospital?
Yes. Mackay Hospital and Health Service says there is free parking at the hospital, including accessible parking spaces, and two large public car parks are open 24/7.
How do I get an outpatient appointment at Mackay Base Hospital?
The usual first step is a GP referral. The outpatient clinic assesses the referral and will notify you about the appointment by letter, phone or SMS.
How do I change an outpatient appointment at Mackay Base Hospital?
Call the phone number on your appointment letter or appointment SMS as soon as possible. Missing an appointment without notice may remove you from the waiting list and require a new referral.
Is an outpatient appointment free with Medicare?
Yes, Mackay HHS says your appointment is free if you are a public patient and have a Medicare card. Bring your Medicare card to each appointment.
How do I get a copy of my Mackay Base Hospital health record?
Apply using the administrative access to health records form and provide certified proof of identity. The Information Access Unit phone is 07 4885 7381 and email is mhhsiau@health.qld.gov.au.
Source and update note
This guide is based on official Mackay Hospital and Health Service pages for Mackay Base Hospital, parking and public transport, visiting, outpatient appointments, having an operation, staying in hospital, leaving hospital, telehealth, health records, health costs, First Nations support, contact and feedback, plus the official Mackay Base Hospital March 2025 map PDF text and Queensland Health QFinder service listing.
Hospital contacts, visiting rules, car park access, clinic locations, appointment processes, support contacts, costs and redevelopment access can change. Use the official action links above to confirm personal details before travelling, paying, changing an appointment or attending a clinic.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.