Royal Women’s Hospital address, appointment and contact guide
The Royal Women’s Hospital, commonly called the Women’s, is a specialist public hospital at 20 Flemington Road, Parkville VIC 3052. This guide is for patients, pregnant people, partners, carers and visitors who need the right address, switchboard, appointment route, emergency guidance, parking, public transport, visiting hours and official links before they act.
Fast answer: address, phone and appointment contacts
| Official name | The Royal Women’s Hospital |
|---|---|
| Common name | The Women’s / Royal Women’s Hospital Melbourne |
| Address | 20 Flemington Road, Parkville VIC 3052 |
| Postal address | The Royal Women’s Hospital, Locked Bag 300, Grattan St & Flemington Rd, Parkville VIC 3052, Australia |
| Main switchboard | (03) 8345 2000 |
| First appointment changes | (03) 8345 3032 or appointments@thewomens.org.au |
| Rebookings and cancellations | The official contact page also lists (03) 8345 3033 for rebookings and cancellations. Use the number on your appointment letter first if it differs. |
| Feedback and complaints | (03) 8345 2290 or consumer.liaison@thewomens.org.au |
| Patient Accounts | (03) 8345 3012 |
| Official website | thewomens.org.au |
This page is about the Royal Women’s Hospital in Parkville, Melbourne. It is different from the Royal Hospital for Women in Randwick, NSW.
How appointments work at the Royal Women’s Hospital
The Women’s is a specialist hospital, so most services and clinics are accessed by referral rather than direct self-booking. The official appointments page says you usually need a GP referral, your GP sends the referral, the hospital acknowledges receipt, then the referral is assessed for clinical urgency before you receive your first appointment letter.
Start with your GP
Open the official Appointments & bookings page, then speak with your GP or treating doctor about whether the Women’s is the correct specialist service.
Referral is sent
If you meet hospital access criteria, your GP may refer you to the Women’s. The official page says the GP will fax a referral to the hospital.
Wait for acknowledgement
The Women’s says you and your GP should receive a letter within five working days acknowledging the referral has been received.
Referral is triaged
The hospital assesses the referral and allocates a first appointment date based on clinical urgency and other patients’ needs.
Use your letter first
Your appointment letter is the most important source for clinic name, building, date, preparation instructions and cancellation contact.
Appointment pathways by patient need
| What you need | Best official step | What to prepare |
|---|---|---|
| Pregnancy care | Ask your GP to refer you if you meet access criteria. The Women’s says your first hospital appointment is usually between 14 and 18 weeks gestation. | Referral, Medicare card, previous test results, ultrasound reports, medication list and any risk factors your GP has identified. |
| Women’s health or specialist gynaecology clinic | Use the official appointment route; referrals are assessed for clinical urgency. | GP referral, symptoms summary, imaging, pathology, medication list and relevant past operation details. |
| Dysplasia, gynaecological or breast cancer care | The official appointment page says you may be referred by your GP or specialist and the hospital acknowledges the referral within five working days. | Specialist letter, biopsy/pathology, imaging, treatment history, Medicare and health fund details if applicable. |
| Existing appointment enquiry | Use the appointment letter first. If unclear, call (03) 8345 3032 or email appointments@thewomens.org.au. | Patient name, date of birth, clinic name, appointment date, UR/MRN if known and current phone/email. |
| Health Hub or VicKey message | Read the official appointments page. It explains Health Hub and says VicKey SMS messages support planned surgery waitlists, specialist clinic appointments and digital questionnaires. | Check the sender, appointment details and whether the message asks you to complete a form before your visit. |
Women’s Emergency Care: when to attend
Women’s Emergency Care is on the Lower Ground at 20 Flemington Road. It provides emergency care for maternity and gynaecology problems, and emergency care for newborns who were born at the Women’s and are less than two weeks old. Referral is not required.
Use 000 first
Call 000 for life-threatening symptoms, major bleeding, collapse, severe breathing difficulty, severe allergic reaction, serious injury or any immediate danger.
What WEC treats
The official page lists emergency maternity and gynaecological problems, abnormal vaginal bleeding, severe or sudden pelvic pain, early labour monitoring and early pregnancy pain or bleeding pathways.
What to bring
Bring your Medicare card, previous imaging results, medicines list, Healthcare card if you have one and a card showing your blood group if available.
Map and arrival notes
The Women’s is on the corner of Grattan Street and Flemington Road in Parkville. Main reception is reached from the corner entrance. Women’s Emergency Care has a Lower Ground entrance off Flemington Road.
For first visits, allow extra time for parking, lift access, wayfinding, outpatient registration and any forms. If you are comparing maternity-hospital workflows, the King Edward Memorial Hospital guide is a useful related public women’s hospital example.
Services people commonly search for
The Women’s official clinics and services page describes a comprehensive specialist service for women and newborns, including pregnancy and birth, gynaecology, cancer, specialist newborn care, imaging, menopause, reproductive services, mental health, sexual health, sexual assault support and emergency care.
Pregnancy and birth
The Women’s offers public maternity care, pregnancy clinics, labour and birth care, postnatal care, childbirth education and specialist pathways for complex pregnancy needs.
Gynaecology and surgery
Specialist gynaecology care is referral-based. Appointment allocation depends on clinical urgency and hospital access criteria.
Newborn care
The Women’s has specialist newborn services, including neonatal intensive care and special care for premature or unwell babies.
Women’s cancers
The hospital specialises in women’s cancers including breast, ovarian, cervical, endometrial and other gynaecological cancers.
Imaging and ultrasound
The Pauline Gandel Women’s Imaging Centre supports radiology and ultrasound for maternity, gynaecological and fetal/newborn diagnostic needs.
Violence and sexual assault
The Women’s provides services for victim/survivors of recent and past sexual assault through CASA House and the Sexual Assault Crisis Line.
Parking, trains, trams and accessible arrival
| Arrival option | Official detail | Practical tip |
|---|---|---|
| Paid underground car park | Enter from Flemington Road, 6am to 9pm, seven days per week. Parking is for staff, patients and visitors only. | The official page says the car park can reach capacity. Allow extra time and check Wilson Parking fees before long appointments. |
| Accessible parking | Accessible bays are on level B1, with lifts to main reception, outpatient services and private consulting suites. | If mobility support is needed, plan the entrance before arrival. |
| Pick-up and drop-off | Public pick-up/drop-off is on Grattan Street, with another small area at the Lower Ground entrance. | Use Lower Ground for Women’s Emergency Care access if directed. |
| Train | Parkville Station is the closest train station, about a two-minute walk from the main entrance. | Use the official Journey Planner to confirm current Metro Tunnel service timing. |
| Tram | Tram 19 stops at Royal Parade/Grattan Street; trams 58 and 59 stop at Grattan Street/Flemington Road. | Check route changes before appointments, especially during city works or major events. |
| Bus | Official page lists bus routes including 401, 402, 403, 505 and 546 near the hospital precinct. | Use Public Transport Victoria to confirm the best stop for your clinic time. |
Visiting hours and patient contact
The official contact page lists visiting hours as 2pm to 8pm. Some areas may have extra rules, especially newborn care, postnatal areas, Women’s Emergency Care, theatres, high-dependency care or infection-control situations.
Before visiting, call the switchboard on (03) 8345 2000 if you need the ward or patient contact route. For a wider maternity/visitor comparison, see the Nepean Hospital visitor and maternity guide.
Accessibility and support
The transport page says wheelchair access is available at the main entrance on the corner of Grattan Street and Flemington Road and at the Women’s Emergency Care entrance on Flemington Road. Travellers Aid at Parkville can help eligible people with mobility needs using Parkville Station or attending appointments in the precinct.
If you need an interpreter, disability support, cultural support or help understanding instructions, tell the clinic before the appointment where possible.
Patient fees, Medicare and private-patient questions
The Women’s says it is a public healthcare facility for patients who meet access criteria. It also provides care to patients without a Medicare card, patients from countries with Reciprocal Health Care Agreements, asylum seekers and private patients.
Patients without Medicare may be required to pay for all hospital services and should speak with Patient Accounts before receiving care where possible. Private-patient enquiries should be checked with the hospital, specialist and private health fund before admission. If you are comparing private maternity options in Melbourne, the Mitcham Private Hospital maternity guide may help explain how private admission pathways differ.
Before you call: what to have ready
For appointments
- Patient full name and date of birth
- Clinic name or specialty
- Appointment date and time if known
- Hospital UR/MRN if printed on a letter
- Your current phone number and email
For pregnancy care
- Estimated due date and gestation
- GP/referrer details
- Previous test and ultrasound results
- Medication list and allergies
- Any risk factors or urgent concerns
For emergency care
- Medicare card
- Imaging results if relevant
- Blood group card if available
- List of medicines including non-prescription medicines
- Healthcare card if you have one
Related hospital guides
For readers comparing maternity, women’s health or hospital appointment workflows, these related guides may help: King Edward Memorial Hospital, Mitcham Private Hospital, Nepean Hospital, and Joondalup Hospital.
Official action links
| Task | Official link | Use it for |
|---|---|---|
| Main hospital website | The Royal Women’s Hospital | Hospital overview, services, health information and patient pages. |
| Address and switchboard | Official contact page | Address, switchboard, visiting hours, appointment contacts, feedback and patient accounts. |
| Appointments | Appointments & bookings | Referral process, first appointment changes, Health Hub and VicKey information. |
| Emergency maternity/gynaecology care | Women’s Emergency Care | Who should attend, what to bring, location and 24/7 emergency-care information. |
| Clinics and services | Clinics & services | Pregnancy, gynaecology, imaging, cancer, newborn, menopause, mental health and support services. |
| Transport and parking | Transport & parking | Car park entry, accessible parking, train, tram, bus, taxi and bike details. |
| Fees and billing | Patient fees & billing | Medicare-ineligible patients, reciprocal rights, asylum seekers, private patients and bill payment. |
| Medical records | Patient record requests | FOI, medical records, time-of-birth details and adoption-related record pathways. |
Royal Women’s Hospital FAQs
What is the address of the Royal Women’s Hospital?
The Royal Women’s Hospital is at 20 Flemington Road, Parkville VIC 3052.
What is the main phone number for the Royal Women’s Hospital?
The main switchboard number is (03) 8345 2000.
How do I book an appointment at the Royal Women’s Hospital?
Most services require a GP referral. If you meet the hospital’s access criteria, your GP may refer you to the Women’s, and the hospital will assess the referral before sending an appointment letter.
How do I change or cancel an appointment?
For first appointment changes, the official appointment page lists (03) 8345 3032 and appointments@thewomens.org.au. The contact page also lists (03) 8345 3033 for rebookings and cancellations. Use the contact details on your appointment letter first if they differ.
Does the Royal Women’s Hospital have emergency care?
Yes. Women’s Emergency Care is available 24 hours a day, seven days a week for emergency maternity and gynaecology problems, and emergency care for newborns born at the Women’s who are less than two weeks old. For life-threatening emergencies, call 000.
Where is Women’s Emergency Care located?
Women’s Emergency Care is on the Lower Ground at 20 Flemington Road, Parkville Victoria.
What are the visiting hours at the Royal Women’s Hospital?
The official contact page lists visiting hours as 2pm to 8pm. Some areas may have extra rules, so confirm with the ward before travelling.
Is parking available at the Royal Women’s Hospital?
Yes. The Women’s has paid underground parking entered from Flemington Road between 6am and 9pm, seven days per week. The car park can reach capacity, so allow extra time.
Which train station is closest to the Royal Women’s Hospital?
Parkville Station is the closest train station. The official transport page describes it as about a two-minute walk from the main entrance.
Do patients without Medicare pay fees at the Royal Women’s Hospital?
The Women’s says patients who are not eligible for Medicare may be required to pay for all hospital services and should organise payment with Patient Accounts before receiving care where possible.
Source note: This independent guide uses official Royal Women’s Hospital pages for contact details, appointment referrals, Women’s Emergency Care, clinics and services, transport and parking, patient fees and patient record requests, plus public health-service listings where relevant. Appointment contacts, referral rules, fees, parking fees, visitor rules and service availability can change; confirm personal instructions through the official page, your appointment letter, your GP/referrer or the hospital switchboard before travelling or paying.