Townsville University Hospital patient access guide
People searching for Townsville Hospital Queensland usually mean Townsville University Hospital, the major public hospital at 100 Angus Smith Drive, Douglas. This guide brings the practical address, phone, Emergency, outpatient appointment, parking, visiting, transport and support details into one page.
Fast contact and location details
- Official name
- Townsville University Hospital
- Also searched as
- Townsville Hospital, Townsville Hospital Queensland, TUH
- Street address
- 100 Angus Smith Drive, Douglas QLD 4814
- Postal address
- PO Box 670, Townsville QLD 4810
- Main switchboard
- (07) 4433 1111
- Health service
- Townsville Hospital and Health Service, Queensland Health
- Non-urgent health advice
- 13 HEALTH: 13 43 25 84
- Mental health crisis
- 13 MH CALL: 1300 642 255
What to do first, based on your situation
Life-threatening emergency
Call 000. If you arrive at the Emergency Department, go straight to reception/triage and tell staff if symptoms worsen while waiting.
Specialist outpatient appointment
Outpatient appointments are arranged after the health service receives a referral. The hospital sends appointment details by letter, including clinic location and preparation instructions.
Changing or cancelling
If you cannot attend, use the phone number printed on the front of your appointment letter as soon as possible.
Visiting a patient
Townsville HHS says visitors are welcome 8:00am to 8:00pm across its facilities. Phone the facility and ask to be connected to the patient’s ward if you need ward-specific advice.
Parking and drop-off
Two public car parks are available: one near the main entrance and another near the Townsville Cancer Centre entrance. The first 60 minutes are free.
Records or feedback
For medical record access, use the Release of Information Unit route. For compliments, complaints or suggestions, use Patient Feedback Services.
Appointments: referral, letter, arrival and changing a booking
For specialist outpatient care, the normal pathway starts with a referral from your GP or another clinician. Townsville HHS says outpatient appointments are arranged once the health service receives a referral, then appointment details are sent in a letter.
Emergency Department and urgent support
Emergency Department access
Townsville University Hospital Emergency Department is open to the public 24 hours a day, 7 days a week for emergency conditions. Townsville HHS says there is no need to call before presenting to its emergency facilities.
- For immediate danger or life-threatening symptoms, call 000.
- At the ED, go to reception so a nurse can triage you.
- Tell triage staff about previous health problems, current medications, pregnancy/breastfeeding, recent overseas travel, housing/social concerns, and worsening symptoms.
- If your symptoms change while waiting, speak to the triage nurse again.
When it is not an emergency
For non-urgent health advice in Queensland, call 13 HEALTH on 13 43 25 84. For mental health crisis assistance, call 13 MH CALL / 1300 642 255.
Queensland Health also publishes live public ED wait-time information, but wait times are only a guide and should never delay emergency care.
Check Townsville University Hospital live ED wait-time information.
For another large public hospital guide with emergency and outpatient contact planning, you can compare the John Hunter Hospital guide.
Parking, transport and finding the right entrance
Public parking
There are two public car parks at Townsville University Hospital: one in front of the main entrance and one next to the Townsville Cancer Centre entrance.
Parking costs
The first 60 minutes are free. Official listed costs include $5 for a 24-hour multi-use ticket, $10 for a weekly multi-use ticket, and $5 for a lost ticket.
Concessions
Parking concessions may apply for regular treatment, extended inpatient admission, immediate family/carers, genuine financial hardship or special needs requiring assistance.
Drop-off zones
Drop-off zones include the main entrance, public car park, Townsville Cancer Centre, rehabilitation unit, Emergency Department and opposite the helipad.
Bus and taxi
Sunbus runs a regular service to the hospital from Stockland approximately every 30 minutes. A bus stop is near the main entrance. A taxi rank is at the front of the main building; taxi phone: 131 008.
Inside the campus
Use your letter for the exact clinic or ward. The official hospital page links ground, level 1 and level 2 maps for key areas such as Emergency, Patient Admissions, Medical Imaging, Women and Children’s Clinic, Oncology, Cardiac, Renal and ICU areas.
Hospital services and patient support
Townsville University Hospital is the only tertiary referral centre in North Queensland. The official hospital page lists broad specialist care including cardiac, obstetric, gynaecological, paediatric, neurosurgical, orthopaedic, cancer, mental health, neonatal, allied health, anaesthetic and intensive care services.
Admission basics
For planned overnight admission, surgical, medical and maternity patients are directed to central admissions in the front foyer at the main entrance. Women in labour should proceed directly to the birth suite. Hyperbaric, renal or oncology patients should present at the relevant unit.
Interpreter and language support
Townsville HHS provides free interpreter services for patients. For general language help, the health service says it partners with TIS; people who speak a language other than English can contact TIS on 131 450.
If you are comparing how larger public hospitals structure appointment, ED and visitor details, the Blacktown Hospital guide is a useful cross-check. For another NSW regional public hospital with planned-care guidance, see the Maitland Hospital guide.
Helpful official links for patients and visitors
Townsville University Hospital FAQs
What is the address of Townsville University Hospital?
Townsville University Hospital is at 100 Angus Smith Drive, Douglas QLD 4814.
What is the main phone number?
The main switchboard phone number is (07) 4433 1111.
Is Townsville Hospital the same as Townsville University Hospital?
People often search for “Townsville Hospital”, but the official current hospital name used by Townsville Hospital and Health Service is Townsville University Hospital.
Does Townsville University Hospital have a 24-hour Emergency Department?
Yes. The official Emergency Department page says Townsville University Hospital Emergency Department is open 24 hours a day, 7 days a week for emergency conditions. Call 000 for life-threatening emergencies.
How do I get an outpatient appointment?
Outpatient appointments are arranged once Townsville HHS receives a referral. After the referral is received, the hospital sends a letter with clinic details and preparation instructions.
How do I change or cancel an outpatient appointment?
Use the phone number printed on the front of your appointment letter and contact the hospital as soon as possible if you cannot attend.
What should I bring to an outpatient appointment?
Bring your appointment letter, Medicare/Pension/DVA/healthcare card, relevant test results or X-rays, medication list, glasses or hearing aids, and any special items listed on your letter.
How much is parking at Townsville University Hospital?
The official parking page says the first 60 minutes are free. Listed public parking costs include a $5 daily ticket, $10 weekly ticket and $5 lost ticket.
What are the visiting hours?
Townsville HHS states visitors are welcome from 8:00am to 8:00pm across its facilities. Contact the ward or switchboard if you need patient-specific visiting advice.
How do I get a copy of my medical record?
Most patients can request access through the administrative access pathway. Townsville HHS lists the Release of Information Unit phone as (07) 4433 1319, Monday to Friday, 9am to 4pm, excluding public holidays.
Source and safety note
This page is an independent patient and visitor guide, not the hospital’s booking system and not medical advice. Key details were checked against Townsville Hospital and Health Service official pages for the hospital, outpatient appointments, Emergency Department, parking, contact, admission, FAQ and information-access pathways. Always follow your own appointment letter, clinician advice and current hospital instructions.