Thomas Embling Hospital address, appointment and contact guide
Thomas Embling Hospital is Forensicare’s secure forensic mental health hospital in Fairfield, Victoria. It is not a general walk-in hospital or standard outpatient clinic. Most people searching this name need the correct address, reception number, visiting rules, referral reality and what to do before arriving.
Fast contact details
| Official name | Thomas Embling Hospital |
|---|---|
| Operator | Forensicare, also known as the Victorian Institute of Forensic Mental Health |
| Hospital address | Yarra Bend Road, Fairfield VIC 3078 |
| Postal / head office listing | Locked Bag 10, Yarra Bend Road, Fairfield VIC 3078 |
| Main phone | 03 9495 9100 |
| General email | info@forensicare.vic.gov.au |
| Community Forensic Mental Health Service | Paul Mullen Centre, 505 Hoddle Street, Clifton Hill VIC 3068; phone 03 9947 2500 |
| Visitor contact | Call reception or the treating unit through 03 9495 9100 before travelling. |
Forensicare describes Thomas Embling Hospital as a secure forensic mental health facility providing specialist assessment, treatment and rehabilitation for people with complex mental health needs, often connected with the criminal justice system.
Can you book an appointment at Thomas Embling Hospital?
Check the type of need
If the issue is urgent or unsafe, call 000. If it is a general mental health concern, use your local public mental health pathway or GP. Thomas Embling Hospital is not a walk-in emergency department.
Understand admission pathways
Forensicare says patients may be admitted under Victorian mental health and criminal law pathways, or through specialised forensic care from public mental health services.
Use the official page
Open the official Hospital Operations page to confirm the current hospital information, visiting rules and care pathway context.
Call before travelling
For visits, unit contact, family questions or reception direction, call 03 9495 9100. Entry may not be granted if a visit was not arranged in advance.
Address, map and arrival notes
Thomas Embling Hospital is located on Yarra Bend Road, Fairfield VIC 3078. The Victorian Health Building Authority project page also identifies the site as 201 Yarra Bend Road, Fairfield, but for practical directions, use “Thomas Embling Hospital, Yarra Bend Road, Fairfield” in maps.
Forensicare notes there is significant construction at the hospital site. Visitors should follow site signs, traffic-controller instructions and directions from hospital staff.
Visitor rules: what to do before you arrive
Thomas Embling Hospital is a secure hospital. The most important visitor step is to confirm the visit with unit staff before travelling. Forensicare lists visiting hours as Monday to Sunday, 10:00am to 7:00pm, but also says visits should be confirmed so they do not interfere with consumer programs or appointments.
| Visitor task | What the official guidance says | Practical action |
|---|---|---|
| Arrange a visit | Visits should be confirmed with unit staff before arrival. Entry may not be granted if the visit was not pre-arranged. | Call 03 9495 9100 and ask for the relevant unit or reception guidance. |
| First visit | First-time visits must be scheduled on a weekday, not a weekend or public holiday, unless staff arrange otherwise. | Plan extra time and avoid turning up for a first visit without approval. |
| Identification | Visitors need 100 points of ID and registration in security and visitor systems. | Bring a current passport, Victorian driver licence, interstate licence, or enough accepted ID documents. |
| Security screening | People and items entering the hospital are scanned and may be manually inspected. | Travel light and follow staff instructions at reception and security. |
| Items not allowed | Official guidance lists drugs, weapons, alcohol, cigarettes, lighters, matches, mobile phones, computers, cameras and risky items such as glass objects or metal cutlery as not allowed. | Leave restricted items at home or use the main-entry lockers if staff direct you to do so. |
| Children visiting | Visits involving children under 18 must be pre-approved by the treating team and arranged with the Unit Social Worker. | Do not bring children unless the visit has been specifically approved. |
Parking
Forensicare says visitors should use the Fairlea East Carpark on Fairlea Road, entering via the boom gate and following signs to the hospital.
Accessible parking
Accessible parking is listed at the hospital carpark. Use the intercom at the boom gate for access.
Taxi drop-off
The visitor information lists taxi drop-off at the Yarra Bend Road entrance near Yarra Edge Nursery.
What Thomas Embling Hospital does
Secure forensic mental health care
The hospital provides specialist assessment, treatment and rehabilitation for people with complex mental health needs who often interface with the criminal justice system.
Acute care and stabilisation
Forensicare’s care pathways page describes specialist assessment and intensive treatment in a secure, supportive environment, delivered by a multidisciplinary team.
Recovery and rehabilitation
Patients may move from stabilisation to rehabilitation-focused programs that support skills, independence and preparation for community reintegration.
Women’s services
Forensicare states that dedicated, trauma-informed services for women are provided through stages of care.
Family and carer support
Families and carers can speak with a Family and Carer Consultant on 03 9495 9100 or email Familyandcarers@forensicare.vic.gov.au.
Community forensic services
Forensicare’s Community Forensic Mental Health Service is based at the Paul Mullen Centre in Clifton Hill and can be contacted on 03 9947 2500.
Who should use which contact route?
| Your situation | Best first step | Official link or contact |
|---|---|---|
| You are visiting a consumer | Confirm the visit with unit staff before travelling. Bring accepted ID and allow time for security registration. | 03 9495 9100 and Hospital Operations |
| You want to arrange admission or assessment | Do not arrive as a walk-in. Use the treating service, court, corrections, public mental health or authorised referral pathway relevant to the person. | Health.vic Forensicare overview |
| You are a family member or carer | Ask reception for the treating unit or Family and Carer Consultant pathway. | Families and carers |
| You need Community Forensic Mental Health Service | Use the Clifton Hill service contact, not the hospital entrance, unless staff direct you otherwise. | 03 9947 2500 |
| You want to send feedback or a complaint | Use Forensicare’s feedback form or email general enquiries if you are a contractor or member of the public. | Feedback page |
| You need medical records or documents | Use the Freedom of Information process. Requests must be in writing and may need ID, authority and an application fee. | FOI requests |
Medical records and Freedom of Information
Forensicare says Freedom of Information requests are managed by Health Information Services and processed under the Freedom of Information Act 1982 (Vic). Requests generally need to be in writing with enough detail about the documents requested.
The FOI page says a third-party request needs patient authority, and an individual request needs photographic ID. It also lists an application fee of $34.50 unless a waiver applies.
Feedback and complaints
Consumers, families and carers can use Forensicare’s feedback process. Forensicare says feedback can help improve services and communication. Contractors or members of the public are directed to email info@forensicare.vic.gov.au.
Before you call: useful questions
For visitors
- Is the visit approved and which unit should I attend?
- Is today’s visit time still suitable for the consumer’s program?
- Which ID should I bring for 100 points?
- Where should I park and which entrance should I use during construction?
For families and carers
- Can I speak with the Unit Social Worker or Family and Carer Consultant?
- What information can staff share with me under privacy rules?
- How are children’s visits approved?
- Can phone or video contact be arranged if in-person visiting is not possible?
For records or formal requests
- Is this a Forensicare FOI request or a Justice Health prison FOI request?
- Which form and ID documents are required?
- Does a fee waiver apply?
- Where should the written request be sent?
Official action links
| User task | Official link | Use it for |
|---|---|---|
| Main hospital information | Forensicare Hospital Operations | Hospital role, visiting hours, address, visitor registration, ID, parking and entry rules. |
| General contact | Forensicare contact page | Main phone, email, Thomas Embling Hospital head office listing and community service contact. |
| Visitor ID update | New ID requirements for visitors | New entrance, 100 points of ID, photo and biometrics guidance. |
| Forensicare public overview | Health.vic Forensicare page | Community, prison and specialist forensic mental health service context. |
| Hospital redevelopment | VHBA expansion page | Expansion project, extra secure mental health beds, new entry complex and construction context. |
| Families and carers | Families and carers | Family and Carer Consultants, rights and responsibilities, and support contact. |
| Records and documents | Freedom of Information requests | Forms, written request requirements, ID, authority, application fee and FOI contact. |
| Feedback | Feedback page | Consumer, family, carer and public feedback or complaint pathways. |
Related hospital guides
If you are comparing Melbourne hospital contact and appointment workflows, these related Aussihospitals guides may help: South Eastern Hospital Melbourne, Mitcham Private Hospital, St Vincent Hospital and Avenue Hospital. Thomas Embling Hospital is different because it is a secure forensic mental health hospital, not a standard private or public outpatient hospital.
Thomas Embling Hospital FAQs
What is Thomas Embling Hospital?
Thomas Embling Hospital is Forensicare’s secure forensic mental health hospital in Fairfield, Victoria. It provides specialist assessment, treatment and rehabilitation for people with complex mental health needs, often connected with the criminal justice system.
What is the address of Thomas Embling Hospital?
The hospital is located on Yarra Bend Road, Fairfield VIC 3078. For map directions, search for “Thomas Embling Hospital, Yarra Bend Road, Fairfield”.
What is the main phone number?
The main Thomas Embling Hospital and Forensicare reception phone number is 03 9495 9100.
Can I book an appointment directly?
Usually no. Thomas Embling Hospital is not a standard walk-in or private appointment hospital. Admission and care are generally through authorised forensic, justice, court, prison, public mental health or specialist referral pathways.
Can I visit someone at Thomas Embling Hospital?
Visits must be confirmed with unit staff before arrival. Forensicare lists visiting hours as Monday to Sunday, 10:00am to 7:00pm, but entry may not be granted if the visit has not been pre-arranged.
What ID do visitors need?
First-time visitors need 100 points of identification and must register in the security and visitor systems. Accepted examples include a current passport, Victorian driver licence, interstate driver licence, birth certificate, marriage certificate, Australian citizenship certificate, Medicare card and other listed ID combinations.
Can children visit Thomas Embling Hospital?
Visits involving children under 18 must be pre-approved by the treating team and arranged with the Unit Social Worker. They usually take place in the Family Visitor Room with staff present.
Where should visitors park?
Forensicare says visitors should use the Fairlea East Carpark on Fairlea Road, enter via the boom gate and follow signs to the hospital. Accessible parking is available at the hospital carpark via the intercom at the boom gate.
How do families and carers get support?
Families and carers can ask for a Family and Carer Consultant by calling 03 9495 9100 or emailing Familyandcarers@forensicare.vic.gov.au.
How do I request records from Forensicare?
Use Forensicare’s Freedom of Information process. Requests must be in writing and may require photographic ID, patient authority for third-party requests and an application fee unless a waiver applies.
Source note: This guide uses official Forensicare pages for contact details, hospital operations, visitor rules, families and carers, feedback and FOI; the Victorian Department of Health Forensicare overview; and the Victorian Health Building Authority Thomas Embling Hospital expansion page. Secure hospital entry, visiting, ID, construction, contact and records rules can change, so confirm with Forensicare before travelling or making formal arrangements.