Avenue Hospital address, appointment and contact guide
Avenue Hospital is officially called The Avenue Hospital. It is a Ramsay Health Care private surgical and medical hospital at 40 The Avenue, Windsor VIC 3181. This guide is for patients, carers and visitors who need the real action details: address, phone, online admission, specialist search, parking, public transport, visiting rules, imaging, day surgery and cost questions.
Fast contact: address, phone and departments
| Official hospital name | The Avenue Hospital |
|---|---|
| Common search name | Avenue Hospital / Avenue Private Hospital |
| Address | 40 The Avenue, Windsor VIC 3181 |
| Main enquiries | 03 9529 7377 |
| General admission | 03 9529 7377 |
| Business office / patient accounts | 03 9529 7377; out-of-pocket estimate enquiries are listed under the Business Office Manager on the official contact page. |
| Pharmacy payments | 03 9519 6540 |
| Orthopaedic pre-admission / discharge planning | 03 9526 5427 |
| Day Surgery / Dermatology | 03 9526 5536 |
| Radiology | Lumus Imaging The Avenue Private Hospital: 03 9916 1200 |
| Release of information / privacy | releaseofinformation.tah@ramsayhealth.com.au; privacy officer phone 03 9526 5441 |
| Important fax note | The official Contact Us page and site footer show different fax numbers in different places. If a doctor, insurer or admissions team asks you to fax documents, confirm the correct fax destination before sending. |
Practical tip: Use “The Avenue Hospital, 40 The Avenue, Windsor” in maps and paperwork. There are other medical facilities on The Avenue in Windsor, so the street number matters.
How to book or arrange care at Avenue Hospital
Find the right specialist
Open the official Specialist Search, search by doctor name or specialty, then contact the doctor’s rooms to confirm referral requirements, consultation fees and whether the doctor admits at The Avenue Hospital.
Follow your doctor’s booking
Your doctor or surgeon should notify the hospital of the procedure date, explain the procedure and complete the consent pathway with you. For doctor-to-hospital admission questions, the official How to Refer a Patient page lists immediate admission contact on 03 9526 5347.
Complete pre-admission early
Open the official Pre Admission page and complete the online admission form or doctor-provided form as soon as possible. The hospital asks for admission paperwork at least 5 days before admission where possible.
Online admission micro-steps
| Step | What to do | Why it matters |
|---|---|---|
| 1. Open official pre-admission | Go to The Avenue Hospital Pre Admission page and follow the online admission link. | This is the hospital’s own pathway, not a third-party appointment directory. |
| 2. Keep documents ready | Have personal and next-of-kin details, Medicare card, GP details, funding details, benefit cards, item numbers if quoted, implant/device information if supplied and medication information. | The Ramsay form says the form takes about 15 minutes and some fields are mandatory. |
| 3. Check your health fund | Before admission, ask your health fund about excess, co-payment, waiting periods, restrictions, exclusions and prosthesis/device cover. | The hospital can process paperwork, but your insurer confirms your policy rules. |
| 4. Wait for hospital instructions | Your doctor’s rooms or hospital staff should tell you the arrival time and fasting rules. On admission day, check in at front reception in the main foyer. | Arrival and fasting times depend on theatre scheduling and your procedure. |
| 5. Need help with the form? | Call Ramsay Health Hub Customer Care on 1800 716 688 or email ramsayhealthhub@ramsayhealth.com.au. | Use this for online form access or submission problems. |
Map, directions and public transport
The Avenue Hospital is in Windsor, near Dandenong Road, Nepean Highway, CityLink and the West Gate Freeway. The official location page lists tram routes 5 and 64 on Dandenong Road, tram route 6 on High Street, and says the hospital is within walking distance of Windsor railway station.
For first-time visits, allow time for parking, reception check-in, lifts and finding the right level. The hospital directory places reception, administration, pathology, diagnostic imaging, pharmacy, coffee shop and consulting suites on the ground floor.
What services does The Avenue Hospital provide?
Orthopaedics and joint replacement
The hospital describes itself as one of Australia’s premier orthopaedic hospitals, with joint replacement, spinal surgery and sporting-injury surgical management among its key areas.
Operating theatres and day surgery
The official About page lists 11 operating theatres, a large day surgery centre and a High Dependency Unit. Day surgery patients should arrange a responsible adult to drive them home and stay for the first 24 hours after sedation or anaesthetic.
Bariatric and general surgery
The services page lists obesity surgery, general surgery, colorectal surgery, endoscopy and gastroenterology among the hospital’s specialties.
Dermatology and pain services
The official service list includes dermatology, MOHS micrographic surgery and pain management. Appointment and admission details should be confirmed through the specialist or hospital contact pathway.
Women’s health and specialist surgery
Services listed by the hospital include gynaecology, infertility services, plastics, urology, ear nose and throat, oral/maxillofacial, ophthalmology and general medicine.
Onsite support services
The hospital lists pathology, pharmacy, physiotherapy, pre-admission, discharge planning, occupational therapy, dietetics, consulting suites and radiology including MRI and CT.
Imaging, pathology and hospital-floor clues
| Need | Official detail | What to confirm before arrival |
|---|---|---|
| Radiology / imaging | Lumus Imaging The Avenue Private Hospital lists the clinic at The Avenue Private Hospital, 40 The Avenue, Windsor VIC 3181, with phone 03 9916 1200. | Referral, appointment time, imaging preparation, billing, parking and whether the appointment is through Lumus or hospital admission. |
| Pathology | The hospital location page lists pathology on the ground floor, and the services overview lists pathology collection centre and laboratory. | Bring pathology request form or e-referral, Medicare/health-fund details and fasting instructions if your doctor ordered them. |
| Pharmacy | The hospital directory lists pharmacy on the ground floor, and the contact page lists pharmacy payments phone 03 9519 6540. | Ask whether discharge medicines, non-PBS items or non-admission medicines are billed separately. |
| Consulting suites | The official location page places consulting suites on the ground floor. | Confirm your doctor’s suite, appointment time, referral, fee and whether you are attending a consultation or hospital admission. |
Parking and drop-off
The official parking page says on-site parking is available for patients and visitors, accessed via the main driveway. Parking uses pay-and-display tickets, and ticket machines accept coin and credit card only and do not give change.
There are two patient pick-up and drop-off spaces up the ramp to the left as you come up the driveway. These are listed as 10-minute spaces with no ticket required.
Official parking rates listed
| Length of stay | Rate |
|---|---|
| 0-1 hour | $5.00 |
| 1-2 hours | $10.00 |
| 2-3 hours | $15.00 |
| 3-4 hours | $20.00 |
| 4+ hours / all day | $30.00 |
The parking page lists the car park as open 7 days, 24 hours. If on-site signage shows updated rates later, follow the current on-site sign before paying.
Visiting and day surgery rules users usually need
| Situation | Official guidance | Practical action |
|---|---|---|
| Visiting a patient | The visiting page says the facility supports flexible visiting, but flexibility depends on patient clinical status and hospital circumstances. | Call 03 9529 7377 before visiting if the patient is newly admitted, unwell, resting after theatre or under visitor limits. |
| Day procedure patient | Day procedure visiting is limited to one person. | Confirm who can accompany the patient, pickup time and discharge instructions before leaving the hospital. |
| Child patient | The visiting page says parents may room in with children, and bedside cot/meals may be arranged by speaking with the nurse or Unit Manager. | Ask the ward about bedding, meals, overnight rules and any extra costs. |
| After sedation or general anaesthetic | The day surgery page says a responsible adult must drive the patient home and stay for the first 24 hours. | Do not rely on driving yourself, public transport alone or unassisted ride-share after anaesthetic unless the hospital says it is safe. |
Costs, health fund checks and self-funded questions
The Avenue Hospital is a private hospital. The official payment page says patients should approach admission well informed about financial obligations and should contact the hospital if they have concerns or queries.
Ask your health fund
- Does my policy cover this procedure or treatment?
- Are exclusions, restrictions or waiting periods attached?
- Do I have an excess, co-payment or other gap?
- Are prostheses, implants or medical devices fully covered?
Ask your doctor
- What procedure item numbers apply?
- Will surgeon, assistant, anaesthetist or other doctor accounts be separate?
- Do I need scans, pathology or pre-admission clinic before the procedure?
- What fasting, medication and discharge rules apply?
Ask the hospital
- Has my online admission form been received?
- What patient-cost estimate is available?
- Are radiology, pathology, pharmacy or incidentals separate?
- Which reception, ward or day unit should I attend?
DVA, WorkCover, overseas and self-funded pathways
| Funding pathway | Officially listed point | Before admission |
|---|---|---|
| DVA | The Veterans’ Affairs page describes The Avenue Hospital as a Department of Veterans’ Affairs Veteran Partnering hospital and lists a Veteran Liaison Officer. | Bring your DVA card and confirm whether prior approval is needed for your specific treatment. Veteran Liaison Officer phone is listed as 03 9526 5441. |
| WorkCover / third-party | The payment page says estimated hospital costs must be paid before or on admission unless the hospital has payment approval from the insurer. | Obtain written approval before admission and check whether doctor, imaging, pathology and pharmacy charges are separate. |
| Self-funded | The payment page says estimated hospital costs must be paid before or on admission. The contact page lists self-funded enquiries through the hospital contact pathway. | Ask for an estimate and check what is not included, such as doctors, anaesthetist, radiology, pathology and pharmacy. |
| Overseas insurance | The payment page says overseas-insured patients may be asked to pay estimated hospital costs before or on admission. | Confirm reimbursement rules directly with the overseas insurer before procedure day. |
What to bring on admission day
Documents and cards
- Doctor’s admission letter or procedure paperwork
- Medicare card
- Health fund number or policy details
- Pension, pharmaceutical benefit or DVA card if applicable
- Payment method for excess, co-payment or out-of-pocket items
Clinical information
- Regular medications in original packaging where possible
- Medication list, allergies and relevant medical history
- Relevant x-rays, scans, test results or reports
- Implantable-device information if your doctor supplied it
- GP and next-of-kin details
Personal items
- Comfortable clothing and non-slip footwear
- Night attire and toiletries if staying overnight
- Glasses, hearing aids, walking stick or other aids
- For children, special comfort item or feeding needs if applicable
- Leave valuables and large cash amounts at home
Official action links for Avenue Hospital
| User task | Official link | Use it for |
|---|---|---|
| Main hospital website | The Avenue Hospital official website | Hospital overview, quicklinks, services, patients and visitors. |
| Contact details | Contact Us | Main phone, department contacts, patient accounts, privacy and feedback contacts. |
| Location and hospital directory | Location | Address, tram routes, floor directory and map. |
| Find a specialist | Specialist Search | Search by doctor name or specialty before booking through doctor rooms. |
| Pre-admission | Pre Admission | Online admission, what to prepare, admission day and fasting guidance. |
| Payment information | Payment Information | Private insurance, DVA, WorkCover, self-funded, overseas and payment-method guidance. |
| Parking | Parking | Onsite parking, pay-and-display instructions, drop-off spaces and rates. |
| Public transport | Public Transport | Tram routes and Windsor railway station note. |
| Visiting | Visiting Hours | Flexible visiting note, day procedure visitor limit and parent rooming information. |
| Radiology | Lumus Imaging The Avenue Private Hospital | Imaging address, phone, opening hours, accessibility and booking/contact details. |
For a comparable Victorian private-hospital workflow, see the Mitcham Private Hospital admissions and visitor guide. For a Ramsay private-hospital guide with emergency and admission planning, see Lake Macquarie Private Hospital.
Avenue Hospital FAQs
What is the official name of Avenue Hospital?
The official name is The Avenue Hospital. It is a Ramsay Health Care private surgical and medical hospital in Windsor, Victoria.
What is the address of The Avenue Hospital?
The Avenue Hospital is at 40 The Avenue, Windsor VIC 3181.
What is the main phone number for Avenue Hospital?
The main enquiries phone number is 03 9529 7377.
How do I book an appointment at The Avenue Hospital?
For specialist care, use the official Specialist Search, then contact the doctor’s rooms to confirm referral, fees and appointment availability. For hospital admission, follow your doctor’s booking and complete the official pre-admission process.
Does The Avenue Hospital have online admission?
Yes. The official Pre Admission page directs patients to complete the online admission form or return the doctor-provided form as soon as possible, preferably at least 5 days before admission.
What should I prepare for online admission?
Prepare personal and next-of-kin details, Medicare card, GP details, funding details such as private health insurance, DVA, WorkCover or self-funding, benefit cards, item numbers if quoted, implant/device information if applicable and medication information.
Is parking available at The Avenue Hospital?
Yes. The official parking page lists on-site pay-and-display parking for patients and visitors, plus two 10-minute patient pick-up and drop-off spaces.
What public transport goes to The Avenue Hospital?
The official public transport page lists tram routes 5 and 64 along Dandenong Road, tram route 6 along High Street, and says the hospital is within walking distance of Windsor railway station.
What services does The Avenue Hospital provide?
Official pages list orthopaedics, joint replacement, spinal surgery, bariatric surgery, general surgery, dermatology, general medicine, colorectal surgery, plastics, urology, ENT, pain management, oral/maxillofacial, ophthalmology, gynaecology, infertility, endoscopy, gastroenterology, pathology, pharmacy, physiotherapy and radiology including MRI and CT.
Who do I call for radiology at The Avenue Hospital?
Lumus Imaging The Avenue Private Hospital lists phone 03 9916 1200 for imaging at The Avenue Private Hospital, 40 The Avenue, Windsor VIC 3181.
Source note: This guide uses The Avenue Hospital official website, official Contact Us, Location, Pre Admission, Parking, Public Transport, Visiting Hours, Services Overview, Payment Information, Day Surgery and Veterans’ Affairs pages, plus Lumus Imaging’s official The Avenue Private Hospital clinic page and Healthdirect service listing for cross-checking the Windsor hospital identity. Hospital contacts, parking rates, visitor rules, service availability, opening hours, fees and admission instructions can change; confirm personal details through the official links before travelling, paying or arranging admission.