Children’s Hospital address, appointments and contact information
For this guide, Children’s Hospital refers to The Children’s Hospital at Westmead, a specialist public paediatric hospital in Western Sydney and part of the Sydney Children’s Hospitals Network.
The hospital is at Cnr Hawkesbury Road and Hainsworth Street, Westmead NSW 2145. For medical treatment or appointment enquiries, call (02) 7825 3777. The main switchboard is (02) 7825 0000.
Westmead NSW 2145
Level 2, Banksia Building
The Children’s Hospital at Westmead address and map
The Children’s Hospital at Westmead
Cnr Hawkesbury Road and Hainsworth Street
Westmead NSW 2145
Australia
The Children’s Emergency Department is separate from the main entrance and is located near the intersection of Hawkesbury Road and Helen Street, between the children’s hospital and Westmead Hospital.
Use your child’s latest appointment letter, SMS or clinic message for the exact building, level and clinic. The hospital campus is large and not every appointment uses the same entrance.
Check official directions before travelling
Open the official Westmead directions and transport page .
- Confirm that your destination is The Children’s Hospital at Westmead.
- Check whether you are going to the main hospital, Outpatients or Children’s Emergency.
- If using public transport, compare train, bus and Parramatta Light Rail options.
- Leave extra time for walking, parking and finding the correct clinic.
How Children’s Hospital outpatient appointments work
Most outpatient services require both a referral and an appointment. The hospital says a referral may come from your child’s GP, paediatrician or specialist, depending on the clinic.
- Get the correct referral. Ask the referring clinician to use the service requirements for the clinic your child needs.
- The referral is submitted. The hospital uses Consultmed for many outpatient referrals. A referring clinician can submit the referral securely, and parents or carers who already have a referral may be able to upload it through the secure portal.
- Make sure your email is included. The hospital uses the email on the referral to send referral-tracking updates.
- The referral is reviewed. Clinic teams assess whether the referral is suitable and how urgently the child should be seen.
- Wait for appointment information. Follow the hospital’s letter, email, SMS or clinic instructions once a booking is made.
Open the official Children’s Hospital at Westmead Outpatients page .
- Check the referral section for the current process.
- Use the secure referral upload option only if you already have an appropriate referral.
- Check the clinic-specific contact information if your child is attending Orthopaedics, Eye Clinic or another listed service.
- Use the hospital’s referral tracking updates rather than repeatedly resubmitting the referral.
Outpatients contact and check-in
The main Outpatients Clinics are on Level 2 of the Banksia Building, on the same level as the main entrance.
| General Outpatients phone | (02) 7825 2525 |
|---|---|
| Medical treatment / appointment enquiries | (02) 7825 3777 |
| Outpatients location | Level 2, Banksia Building |
| General Outpatients email | SCHN-CHW-Outpatients@health.nsw.gov.au |
When your child arrives for an outpatient appointment, the hospital currently provides three check-in options: a Check-In kiosk, the online Patient Portal or reception staff. After check-in, you receive a ticket number and instructions on what to do next.
The Patient Portal can also show appointment information, clinic messages, reminders, forms and resources, and can be used to request appointment changes where available.
What to bring to your child’s appointment
The hospital recommends bringing information that helps staff understand your child’s current care and avoids delays during the visit.
- Your child’s appointment information.
- Medicare card.
- Health insurance information if applicable.
- Blue Book, immunisation information or other child health records.
- A current medication and treatment list.
- The medicines themselves if the clinic has asked you to bring them.
- Mobility, feeding or communication equipment your child uses.
- Your GP’s name and contact details.
- Your child’s regular paediatrician’s details, if applicable.
- Relevant imaging, X-rays, pathology results or reports if requested.
Children’s Emergency Department
The Children’s Emergency Department provides urgent and emergency care to newborns through to adolescents up to age 16. It operates 24 hours a day, seven days a week.
The Emergency Department is at the intersection of Hawkesbury Road and Helen Street, Westmead. It is approximately 200 metres from the main hospital entrance.
- Call 000 if your child’s condition appears immediately life-threatening.
- Emergency patients are assessed according to clinical urgency.
- Tell staff immediately if your child’s condition becomes worse while waiting.
- For mild or routine illness, the hospital recommends contacting your local GP or regular health provider where appropriate.
Open the official Children’s Emergency Department page .
- Call 000 first if there is immediate danger or it is unsafe to transport your child yourself.
- If attending directly, follow signs to Children’s Emergency on Hawkesbury Road.
- Use the 15-minute Emergency drop-off zone only for drop-off or pick-up.
- Tell triage staff straight away if breathing, consciousness, pain or other symptoms worsen.
Parking at The Children’s Hospital at Westmead
Paid parking is available beneath the hospital in P5. Parent and visitor parking is also available in P6 off Hainsworth Street. The P6 visitor car park has a 2-metre height limit.
The following P6 rates are listed by the hospital as current from 1 July 2026.
| Parking duration | Regular rate |
|---|---|
| 0-15 minutes | Free |
| 15 minutes-1 hour | $8.70 |
| 1-2 hours | $12.80 |
| 2-3 hours | $17.30 |
| 3-4 hours | $20.10 |
| 4-5 hours | $23.20 |
| 5+ hours | $25.80 |
Parking concessions are available for eligible patients and carers, including some long-term or frequent-treatment families and holders of eligible concession or mobility cards.
Check current Children’s Hospital Westmead parking and concessions .
- Check whether P5 or P6 is better for the part of the hospital you need.
- If you hold an eligible concession card or mobility permit, read the concession section first.
- Where required, take your ticket or approved form to the Secure Parking office on Level 2 of the Banksia Building.
- Confirm current rates before a long treatment day because parking charges can change.
Train, bus and Parramatta Light Rail
There is a bus stop and a Parramatta Light Rail stop directly outside the hospital. Westmead railway station is about 1 kilometre away, approximately a 15-minute walk according to the hospital’s directions page.
Use Transport for NSW to plan the exact trip for your child’s appointment date.
- Enter “The Children’s Hospital at Westmead” as your destination.
- Set the time you need to arrive at the hospital, not just the appointment start time.
- Compare train plus walking with bus or light rail options.
- Add extra time if your child uses mobility equipment or you are travelling with medical supplies.
Visiting hours and staying with your child
Westmead inpatient units currently list visiting hours from 10am to 8pm, with a rest period during the day. During the ward’s rest period, only parents and carers can remain with the child.
Two parents or carers can generally be with a patient during the day. In most areas, one parent or carer can stay overnight. Intensive care, mental health and some specialist units use different arrangements, so check with the ward before planning an overnight stay.
Check current Children’s Hospital visiting guidelines .
- Confirm the child’s ward or unit.
- Ask about the unit’s daytime rest period.
- Check whether your child’s unit has tighter visitor limits.
- Do not visit if you have a cold or may have been exposed to a contagious illness.
Interpreter and family support
Professional interpreters are available for families who need language or Auslan support. The Children’s Hospital at Westmead uses the Western Sydney Local Health District Health Care Interpreter Service.
Hospital staff can arrange face-to-face, telephone or video interpreting. The service number listed for staff bookings is (02) 9912 3800. Families should tell their doctor, nurse or clinic team that an interpreter is needed; only healthcare providers can book the hospital interpreter.
Read the official interpreter information .
- Tell the clinic which language or Auslan support is required.
- Ask for the interpreter request to be recorded before the appointment.
- Confirm the arrangement with the clinic if communication support is essential for consent or complex discussions.
Medical records and feedback
Accessing your child’s medical records
Parents and authorised carers can request access to health information held by the Sydney Children’s Hospitals Network. The hospital normally requires a written application and identification, and fees may apply when copies are requested.
Westmead Health Information enquiries: (02) 7825 2356
Open the official medical-record access page .
- Open the official page and download the current application form.
- Read the identification and authority requirements.
- Complete the form for the information you actually need.
- Use the official postal or submission instructions rather than sending sensitive records to an unofficial website.
Complaints, concerns and compliments
Families can first speak with the nurse, doctor, Nursing Unit Manager or department head. If you want help from someone outside the immediate care team, the Westmead Patient Friend can assist.
Patient Friend: (02) 7825 3535
View the official complaints and feedback process .
Related hospital guides
Children’s Hospital FAQs
Which hospital does “Children’s Hospital” refer to in this guide?
This guide covers The Children’s Hospital at Westmead, a specialist public paediatric hospital in Westmead, Western Sydney.
What is the address of The Children’s Hospital at Westmead?
The hospital is at Cnr Hawkesbury Road and Hainsworth Street, Westmead NSW 2145.
What is the Children’s Hospital phone number?
The main switchboard is (02) 7825 0000. For medical treatment or appointment enquiries, call (02) 7825 3777.
How do I get an outpatient appointment for my child?
Most outpatient services require a referral from a GP, paediatrician or specialist. The referral is reviewed by the relevant service before an appointment is booked.
What is the General Outpatients phone number?
General Outpatients at The Children’s Hospital at Westmead can be contacted on (02) 7825 2525. The clinics are on Level 2 of the Banksia Building.
Is the Children’s Emergency Department open 24 hours?
Yes. The Children’s Emergency Department is open 24 hours a day, seven days a week. Call 000 for an immediately life-threatening emergency.
What age does the Children’s Emergency Department treat?
The Westmead Children’s Emergency Department provides urgent and emergency care from newborns through to adolescents up to age 16.
How much does parking cost at the Children’s Hospital?
The hospital’s P6 rates listed from 1 July 2026 start with the first 15 minutes free, then increase by length of stay to $25.80 for more than five hours. Concession rates may be available to eligible patients and carers.
What are visiting hours at The Children’s Hospital at Westmead?
Westmead inpatient units currently list visiting hours from 10am to 8pm with a daytime rest period. Unit-specific restrictions can apply.
Can a parent stay overnight with a child?
One parent or carer can generally stay overnight in most areas, but arrangements differ in intensive care, mental health and some specialist units. Confirm with the child’s ward.