Cumberland Hospital address, appointments and contact information
Cumberland Hospital is a specialist public mental health hospital operated by Western Sydney Local Health District. The current NSW Government hospital listing gives the address as 1/11 Hainsworth Street, Westmead NSW 2145 and the main hospital phone number as (02) 9840 3000.
Cumberland Hospital provides inpatient and community mental health care, rehabilitation, acute intervention, older-person mental health services, anxiety services, eating-disorder services, psychotherapy, cultural support and other specialist programs.
Westmead NSW 2145
24 hours, 7 days
8am-8pm
Cumberland Hospital address and Google Map
The main NSW Government service directory lists:
Cumberland Hospital
1/11 Hainsworth Street
Westmead NSW 2145
Australia
How to avoid arriving at the wrong part of the campus
- Check whether your letter says Hainsworth Street, Fleet Street, Fennell Street or a named building.
- Check the ward or clinic name before travelling.
- Use the official campus map if a building number is provided.
- If the location is unclear, call (02) 9840 3000 before leaving.
How appointments and mental health referrals work
Cumberland Hospital is different from a general hospital with one central outpatient booking process. Access depends on the mental health service or clinic you need.
If you are seeking mental health care for the first time
NSW Health’s Mental Health Line is the clearest starting point when you are unsure which public mental health service is appropriate.
Open the official NSW Mental Health Line information .
- Confirm the current Mental Health Line number: 1800 011 511.
- Call and explain whether you are seeking help for yourself or another person.
- A mental health clinician will ask questions about the situation and urgency.
- They can recommend suitable care and, where appropriate, refer you to a local community mental health service.
- Call 000 instead if there is immediate danger.
If you already have a Cumberland Hospital appointment
- Use the clinic or ward number on your latest letter, SMS or hospital paperwork.
- Check the building and campus entrance because services are spread across the Cumberland site.
- Follow any medication, arrival-time or preparation instructions supplied by the clinical team.
- If you cannot identify the correct service, call the main hospital number on (02) 9840 3000.
- If you need to cancel or change an appointment, contact the specific clinic as early as possible.
Selected Cumberland Hospital specialist services
These services are listed on the current NSW Government Cumberland Hospital page. They do not all use the same referral process.
| Service | Useful contact / access detail |
|---|---|
| Anxiety Treatment and Research Unit |
Building 78, Cumberland Hospital grounds, 5 Fleet Street, North Parramatta. Referral required. Phone: (02) 9840 4095 |
| Emotional Health Clinic and Research Unit |
Building 78, Cumberland Hospital grounds. Phone: (02) 9840 4095 |
| Eating Disorders Day Treatment Program |
2D Fennell Street, Parramatta NSW 2151. Phone: (02) 8860 2930 |
| Transcultural Mental Health Centre |
Building 53, Cumberland Hospital Campus, 5 Fleet Street. Referral required. Phone: (02) 9912 3850 |
For care at another Western Sydney public hospital, our Westmead Hospital Sydney guide explains general hospital appointments, Emergency access, parking and transport nearby.
Cumberland Hospital is primarily a mental health hospital
This is important when deciding where to seek care. Cumberland Hospital specialises in mental health assessment, inpatient treatment, rehabilitation and related specialist services. The current NSW Government hospital listing does not present Cumberland as a general medical Emergency Department.
For immediate life-threatening illness or injury, call 000 or attend an appropriate Emergency Department. Nearby Westmead Hospital provides general emergency hospital care.
For urgent mental health support that is not an immediate life-threatening emergency, call the NSW Mental Health Line on 1800 011 511.
Visiting Cumberland Hospital
The current NSW Government Cumberland Hospital listing gives general visiting hours as Monday to Friday, 8am to 8pm.
Mental health wards may have additional clinical, safety or individual patient arrangements. The government listing does not publish general weekend visiting hours, so it is sensible to call the patient’s ward or the main hospital number before a weekend visit.
- Confirm which ward or unit the patient is in.
- Ask whether that unit has its own visiting times.
- Check whether there are restrictions on visitor numbers or personal items.
- Ask staff before bringing food, medicines or other items to an inpatient mental health unit.
Parking and finding the correct building
The official Cumberland Hospital campus map shows parking on both the West Campus and East Campus, including designated accessible parking. Because the campus is large, the most useful step is to identify your building before choosing where to enter or park.
A current Cumberland-specific visitor parking fee was not clearly published on the main hospital page, so this guide does not quote an unverified parking price.
- Check the building number or unit on your appointment information.
- Use the official campus map to identify East Campus or West Campus.
- Look for accessible parking on the map if required.
- Check signs at the car park for any current restrictions or charges.
Light rail and public transport
Ngara Light Rail stop on the L4 Westmead & Carlingford Line serves Cumberland Hospital. Transport for NSW specifically lists Cumberland Hospital as a destination for Ngara.
Check Ngara Light Rail stop information .
- Use Trip Planner for your actual appointment date and arrival time.
- Select Ngara as the light rail stop if it suits your campus destination.
- Check service alerts before travelling.
- Allow additional walking time from the stop to the correct ward or building.
If your care is instead at Blacktown, our Blacktown Hospital guide covers Western Sydney LHD appointments, Emergency access and parking.
Interpreter support
Western Sydney Health Care Interpreter Service provides free and confidential interpreter support for public health patients, families and carers. Interpreting is available in more than 100 languages, including Auslan.
Patients do not book the health care interpreter directly. Tell your doctor, nurse or another member of your health care team that you need an interpreter and staff can arrange one.
If you need an interpreter to help you contact the health service, call TIS National on 131 450.
Read the official Western Sydney interpreter information .
- Tell Cumberland Hospital staff which language or communication support you need.
- Ask staff to arrange the interpreter for the appointment or clinical discussion.
- If you need help making the initial phone call, call TIS on 131 450.
- Give TIS the Cumberland Hospital phone number: (02) 9840 3000.
Requesting Cumberland Hospital health records
Western Sydney Local Health District provides a formal process for patients requesting access to their health information.
The current Right to Information contact for Cumberland Hospital’s Health Information and Record Service is:
Phone: (02) 8838 2079
Email: WSLHD-ROI@health.nsw.gov.au
Open the official WSLHD health-record access page .
- Open the official Right to Information page.
- Download the WSLHD Application for Health Care Records form.
- Complete the patient and records-request sections that apply to you.
- Follow the identification and submission instructions.
- Contact the Health Information and Record Service if you are unsure which records to request.
Future move to the Westmead Centre for Mental Health
Cumberland Hospital remains operational, but a major change is planned for Western Sydney mental health care.
NSW Health reported in August 2026 that the new Westmead Centre for Mental Health is under construction and is on track for completion in late 2027. Once the new facility is complete and operational, mental health services currently located at Cumberland Hospital are planned to relocate there.
Read the official NSW Health Westmead Centre for Mental Health update .
- Look for the latest project completion update.
- Do not treat the construction completion date as the patient opening date.
- Keep using the location on your current appointment notice until your service confirms a move.
Related Western Sydney hospital guides
Cumberland Hospital FAQs
What is the official address of Cumberland Hospital?
The current NSW Government hospital directory lists Cumberland Hospital at 1/11 Hainsworth Street, Westmead NSW 2145.
Why do some Cumberland Hospital services use a Fleet Street address?
The Cumberland Hospital campus spans a large area. The official campus map identifies 5 Fleet Street, North Parramatta for the campus, and several specialist services are located on the Fleet Street side. Follow the exact location on your appointment letter.
What is Cumberland Hospital’s main phone number?
The main Cumberland Hospital phone number is (02) 9840 3000.
How do I get a mental health appointment or referral?
Referral pathways differ by service. If you are unsure where to start, call the NSW Mental Health Line on 1800 011 511. It operates 24/7 and can assess your needs and connect you with appropriate NSW Health mental health services.
Does Cumberland Hospital provide general emergency care?
Cumberland Hospital is primarily a specialist mental health hospital. For a life-threatening medical or safety emergency, call 000 or attend an appropriate Emergency Department. For urgent mental health support, call the NSW Mental Health Line on 1800 011 511.
What are Cumberland Hospital visiting hours?
The current NSW Government listing gives general visiting hours as Monday to Friday, 8am to 8pm. Individual mental health units may have different arrangements, so confirm with the ward before visiting.
Is parking available at Cumberland Hospital?
Yes. The official campus map shows parking on both the East and West campuses, including accessible parking. Check current signs for restrictions or charges when you arrive.
Which light rail stop serves Cumberland Hospital?
Ngara Light Rail stop on the L4 Westmead & Carlingford Line serves Cumberland Hospital. Use Transport for NSW Trip Planner for current service times and disruptions.
How do I request my Cumberland Hospital medical records?
Use Western Sydney Local Health District’s official health-record access process. Cumberland Hospital’s Health Information and Record Service can be contacted on (02) 8838 2079.
Is Cumberland Hospital moving to the new Westmead mental health centre?
NSW Health plans to relocate mental health services currently at Cumberland Hospital to the new Westmead Centre for Mental Health after the new facility is completed and becomes operational. Construction is currently on track for completion in late 2027.