Westmead Children’s Hospital: address, appointment and contact information
Westmead Children’s Hospital is officially called The Children’s Hospital at Westmead. It is a major public paediatric hospital in Western Sydney, located near Parramatta and part of the Sydney Children’s Hospitals Network.
Quick contact details
Location: Level 2, Banksia Building
Map and location
The hospital is on the corner of Hawkesbury Road and Hainsworth Street. The Children’s Emergency Department is on Hawkesbury Road between The Children’s Hospital at Westmead and Westmead Hospital.
Choose the right next step
How outpatient appointments work
- Ask your GP, paediatrician or specialist for a referral to the correct clinic at The Children’s Hospital at Westmead.
- Referrals are commonly sent through the SCHN digital referral system, Consultmed. Parents and carers may also be given a secure upload option for a referral.
- Make sure the referral includes correct patient details and an email address, so referral tracking information can be sent.
- After the referral is reviewed, appointment details may be sent by letter, email or text message.
- If your child needs an interpreter, mobility support, hearing support or special equipment, call the number on the appointment information before attending.
- On arrival, check in using the kiosk, the NSW Check-In Patient Portal, or reception staff if directed.
For general outpatients enquiries, contact:
| Service | Contact |
|---|---|
| General Outpatients | SCHN-CHW-Outpatients@health.nsw.gov.au |
| Orthopaedic Clinic | SCHN-CHW-OrthoClinic@health.nsw.gov.au |
| Eye Clinic | SCHN-CHW-EyeClinic@health.nsw.gov.au |
| Child Assessment Centre | SCHN-CHW-CAC@health.nsw.gov.au |
What to bring to an appointment
- Appointment letter, email or SMS details
- Medicare card and health insurance details, if applicable
- Your child’s Blue Book, immunisation record or personal health record
- Current medicines, medication list and relevant equipment
- GP, paediatrician and specialist details
- Recent pathology, imaging, x-rays or test results
- Questions you want to ask the care team
- Snacks, drink, toys or books, as appointments may take several hours
Emergency Department information
The Children’s Emergency Department provides urgent and emergency care for newborns through to adolescents up to age 16. It is open 24 hours a day, seven days a week.
Go to emergency or call 000 if a child has serious symptoms such as difficulty breathing, blue lips, unusual sleepiness, a seizure, a non-fading rash, or is becoming rapidly worse.
At the Emergency Department, children are assessed by a triage nurse. The sickest children are seen first. Tell staff immediately if your child becomes more unwell, has worsening pain, or you are worried their condition has changed.
Parking and public transport
| Option | Details |
|---|---|
| Emergency drop-off | Short drop-off and pick-up is available near the Children’s Emergency Department on Hawkesbury Road. |
| P5 paid parking | Paid parking is available under the hospital building, accessed from the main entry plaza ramp. |
| P6 parent and visitor parking | Parent and visitor parking is off Hainsworth Street. The car park has a 2 metre height limit. |
| Public transport | Bus and Parramatta Light Rail stops are outside the hospital. Westmead train station is about 1 km away, around a 15 minute walk. |
Standard parking rates
| Time | Rate |
|---|---|
| 0–15 minutes | Free |
| 15 minutes–1 hour | $8.70 |
| 1–2 hours | $12.80 |
| 2–3 hours | $17.30 |
| 3–4 hours | $20.10 |
| 4–5 hours | $23.20 |
| 5+ hours | $25.80 |
Parking fees can change. Check the official hospital parking page before travelling, especially for concession parking and long-stay tickets.
Visiting, family support and accommodation
General visiting at Westmead is usually between 10am and 8pm, with rest periods in some wards. Two parents or carers may generally be with a child during the day, and one parent or carer may stay overnight in most areas. Intensive care and some specialist areas have stricter access rules.
Do not visit if you are unwell, have cold symptoms, or may have a contagious illness. If unsure, phone the ward before attending.
Support services include interpreters, Aboriginal Hospital Liaison and Education officers, social work, virtual care options, and family accommodation support. Westmead accommodation enquiries can be made through the accommodation coordinator on (02) 7825 2958 or social work on (02) 7825 2641.
Official hospital links
Official contact page About the hospital Outpatients Emergency Department Directions and transport Parking Visiting guidelines
Nearby and related hospital guides
Blacktown Hospital Campbelltown Hospital Maitland Hospital John Hunter Hospital
FAQs
What is Westmead Children’s Hospital officially called?
Its official name is The Children’s Hospital at Westmead.
What is the address?
The hospital is at Cnr Hawkesbury Road and Hainsworth Street, Westmead NSW 2145.
What is the main phone number?
The main switchboard number is (02) 7825 0000.
What number should I call for medical treatment or appointment enquiries?
Call (02) 7825 3777 for medical treatment and appointment enquiries.
How do I book an outpatient appointment?
Most outpatient clinics require a referral from a GP, paediatrician or specialist. The referral is reviewed before an appointment is offered.
Where are outpatients located?
Outpatient clinics are on Level 2, Banksia Building, on the level of the main entrance.
Is the Emergency Department open all day?
Yes. The Children’s Emergency Department is open 24 hours a day, seven days a week.
What age does the Emergency Department treat?
It provides emergency care for newborns through to adolescents up to age 16.
Is parking available?
Yes. Paid parking is available in hospital car parks including P5 and P6, with short drop-off options near emergency areas.
Can a parent stay overnight?
One parent or carer can usually stay overnight in most areas, but rules vary by ward and clinical area.
This guide is for general information only. For clinical advice, appointment changes, current parking fees or visiting restrictions, always use the official Sydney Children’s Hospitals Network information or phone the hospital directly.