Werribee Mercy Hospital: Address, Appointment & Contact Info

Public hospital • Mercy Health • Werribee VIC

Werribee Mercy Hospital address, appointments and contact guide

Werribee Mercy Hospital is a public general hospital in Melbourne’s outer west. This guide puts the useful information first: address, main reception, Emergency Department access, outpatient appointment contacts, maternity numbers, parking, map, visitor support and official Mercy Health links.

For a medical emergency, call 000.
The Emergency Department is open 24 hours a day, 7 days a week, but emergency patients are treated by clinical urgency, not arrival order.

Verified address, map and main details

Hospital name: Werribee Mercy Hospital
Street address: 300 Princes Highway, Werribee VIC 3030
Operator: Mercy Health
Main reception hours: 6:30am to 8:30pm Monday to Friday; 8:00am to 8:30pm Saturday, Sunday and public holidays
Emergency Department: Open 24 hours a day, 7 days a week
Services listed: Emergency, surgical, medical, subacute, mental health, palliative, maternity, newborn care and renal dialysis

Choose the right contact first

Life-threatening emergency

Call 000. For urgent care at the hospital, use the Emergency Department at 300 Princes Highway.

Main hospital enquiry

Call (03) 8754 3000 for general service and patient enquiries during main reception hours.

Medical/Surgical appointment

Call Outpatient Clinics on (03) 8754 6700 for appointment questions, referral questions or changes.

Antenatal appointment

Call (03) 8754 3390 for antenatal appointment changes and referral questions.

Pregnancy concern or labour

Call Maternity Reception on (03) 8754 3400 if you are booked to birth at Werribee Mercy and think you are in labour or have pregnancy/recovery concerns.

Mental health support

Mercy Health lists Mental Health Triage on 1300 657 259, available 24 hours a day, 7 days a week.

Appointments: how to use the official pathway

Most specialist clinic appointments at Werribee Mercy Hospital are not self-booked from a public calendar. Mercy Health says specialist services need a GP referral, and your appointment letter helps you locate the correct clinic.

Start with your GP or referral source. For specialist outpatient services, Mercy Health states that patients need a referral from their GP. Your referral is assessed before an appointment is arranged.

Read your appointment letter before you travel. The official outpatient page says your appointment information and clinic location are provided in the appointment details. Check whether your clinic is in the Outpatient Clinics building or the main hospital building.

Arrive 30 minutes early. Mercy Health advises patients to arrive 30 minutes before an outpatient appointment, allowing time for parking and walking to the Outpatient Clinics building.

Bring the documents Mercy Health asks for. Bring your appointment letter, Medicare card, blood test results, X-rays or scan results, current medication list, and private health insurance card if relevant.

Use the right phone number if you need to change the appointment. For medical/surgical clinics, call (03) 8754 6700. For antenatal clinic appointments, call (03) 8754 3390. Contact the clinic as early as possible if you cannot attend.

Do not use antenatal outpatients for urgent pregnancy concerns. Mercy Health specifically says not to call antenatal outpatients if you are worried about your baby, have pain or are bleeding. Call Maternity Reception on (03) 8754 3400, or call 000 in an emergency.

For comparison with other public hospital appointment pathways, see the Westmead Hospital Sydney guide and the John Hunter Hospital guide.

Emergency Department: what to know before you go

Emergency access

The Werribee Mercy Hospital Emergency Department provides urgent assessment and treatment for people of all ages and most conditions. It is open 24 hours a day, 7 days a week.

You do not need an appointment to attend the Emergency Department.
Patients are assessed through triage, so the sickest patients are seen first.
For non-urgent illness, Mercy Health suggests GP, after-hours GP clinic, pharmacist or NURSE-ON-CALL options may be more suitable.
ED access is via Princes Highway; the front ED parking is a 15-minute drop-off zone only.

What to bring to ED

Mercy Health’s Emergency Department guidance lists useful items to bring where possible:

Medicare card, Health Care card or concession card if you have one
Current medications, including non-prescription medicines
X-rays, scans, ultrasounds or test results related to the condition
Private health insurance card if you want to use it
Aids such as glasses, hearing aid or walking frame

The Victorian Health Building Authority says Werribee Mercy Hospital’s Emergency Department expansion is designed to double current capacity and support treatment for an extra 25,000 emergency presentations each year once complete.

Maternity, antenatal and pregnancy support

Werribee Mercy Hospital provides public maternity care for women and birthing people who live in Werribee and surrounding areas. Mercy Health describes care from early pregnancy through labour, birth and the postnatal period.

Antenatal clinic: (03) 8754 3390 for appointment or referral questions.
Maternity Reception: (03) 8754 3400, 24 hours a day, 7 days a week.
Use maternity reception urgently: if you are pregnant over 20 weeks and have pregnancy-related concerns, think you are in labour, your waters have broken, or you have concerns during recovery up to four weeks after birth.
Higher-risk pregnancies: Mercy Health states Werribee Mercy may not be suitable for identical twins, triplets, complex medical conditions, BMI over 40, or expected extreme premature birth. Your GP or obstetrician can arrange referral or transfer to the most appropriate hospital.

Official Werribee Mercy maternity care page Official antenatal clinics page Official Maternity Assessment Unit page

Parking, entrances and getting around

P1 Main entrance

Mercy Health lists P1 near the main hospital entrance, entered via Hoppers Lane. Spaces are limited and have a two-hour time limit.

P2 Emergency

P2 is outside the Emergency Department and entered via Princes Highway. Mercy Health describes it as limited, short-term emergency parking only.

P3 Outpatients

P3 is near the Outpatients Department and entered via Princes Highway. Spaces are limited, so allow extra time before your appointment.

P4 All-day parking

P4 is entered via Princes Highway and is listed by Mercy Health as all-day parking.

Concession rates

Mercy Health lists special parking rates including $4 per entry for eligible frequent attenders, $6 per entry for concession card and accessible parking permit holders, and free parking for DVA Gold Card holders.

Hospital expansion

Mercy Health notes the hospital is undergoing expansion, so some areas may be restricted. Follow current signs, appointment-letter directions and staff instructions.

For another public hospital guide with practical arrival details, see the Maitland Hospital guide and the Blacktown Hospital guide.

Helpful official links

Use the links below when you need to verify current hospital instructions, locate a clinic, check outpatient preparation, understand Emergency access or confirm expansion impacts before travelling.

Official Werribee Mercy Hospital page: address, contacts, parking and services Official outpatient access page: referrals, appointment preparation and contacts Official Emergency Department page: triage, access and what to bring Official maternity page: public maternity care and support Victorian Health Building Authority: Emergency Department expansion Better Health Channel: Victorian health information

Werribee Mercy Hospital FAQs

What is the address of Werribee Mercy Hospital?

Werribee Mercy Hospital is at 300 Princes Highway, Werribee VIC 3030.

What is the main reception phone number?

The main reception phone number is (03) 8754 3000.

Is the Emergency Department open 24 hours?

Yes. Mercy Health states the Werribee Mercy Hospital Emergency Department is open 24 hours a day, 7 days a week.

Do I need an appointment for the Emergency Department?

No. Mercy Health says the Emergency Department does not operate on an appointment system. Patients are assessed through triage and seen according to clinical urgency.

How do I change a medical or surgical outpatient appointment?

Call Outpatient Clinics – Medical/Surgical on (03) 8754 6700 as soon as possible if you need to change or cancel your appointment.

What number should I call for antenatal appointments?

Call Outpatient Clinics – Antenatal on (03) 8754 3390 for antenatal appointment questions, referral questions or changes.

What number should I call if I think I am in labour?

If you are booked with Werribee Mercy Hospital and think you are in labour, your waters have broken, or you have pregnancy or recovery concerns, call Maternity Reception on (03) 8754 3400. Call 000 in an emergency.

What should I bring to an outpatient appointment?

Mercy Health asks patients to bring the appointment letter, Medicare card, blood test results, X-rays or scans, medication list and private health insurance card if applicable.

Where is outpatient parking?

Mercy Health lists P3 near the Outpatients Department, entered via Princes Highway. Spaces are limited, so arrive early and follow current on-site signage.

Is Werribee Mercy Hospital expanding?

Yes. Mercy Health notes expansion works at the hospital, and the Victorian Health Building Authority describes a major Emergency Department expansion designed to increase treatment spaces and capacity.

Source and safety note

This independent guide summarises practical information from official Mercy Health and Victorian Health Building Authority pages for Werribee Mercy Hospital, outpatient access, Emergency Department, maternity care, antenatal clinics, parking and expansion works. It is not the hospital’s booking system and is not medical advice. Always follow your appointment letter, clinician advice and current hospital instructions.