Wide Bay hospital visit planner
Bundaberg Hospital appointments, emergency access, map and parking guide
Bundaberg Hospital is a public hospital on Bourbong Street and the main referral hospital for rural facilities in the Wide Bay Hospital and Health Service. This guide is written for patients, carers and visitors who need practical information before calling, attending Emergency, changing a specialist appointment, parking, visiting a ward, staying overnight or preparing for surgery.
Use this page to quickly find the Bundaberg Hospital address, switchboard phone number, visiting hours, free parking options, park-and-ride, bus and taxi details, café, accommodation, outpatient process, Medicare cost notes, interpreter help, Aboriginal and Torres Strait Islander support, health records access and official links.
For a life-threatening emergency in Australia, call 000. Do not wait for a specialist appointment or use this guide as emergency medical advice.
CallSwitchboard, 13 HEALTH, mental health line or 000
ConfirmReferral, clinic time, Medicare card and waitlist status
TravelBourbong Street, bus stop, taxi phone or park-and-ride
Check inArrive early with letter, card, scans and medicines
Quick answer: Bundaberg Hospital address and contact details
| Hospital name | Bundaberg Hospital |
|---|---|
| Main address | 271 Bourbong Street, Bundaberg QLD 4670, Australia |
| Postal address | PO Box 34, Bundaberg QLD 4670 |
| Main phone | 07 4150 2222 |
| Fax | 07 4303 8199 |
| Hospital access | Hospital is open 24/7. General enquiries office hours are Monday to Friday, 7:30am to 5:00pm. |
| Emergency | Call 000 in an emergency. Bundaberg Hospital Emergency Department is listed as open 24 hours, 365 days a year by Queensland Health Open Hospitals. |
| Health advice | Call 13 43 25 84 for 13 HEALTH general health advice from a registered nurse 24 hours a day. |
| Mental health support | Call 1300 642 255 for 1300 MH CALL to be linked to the closest public mental health service. |
| Official website | Bundaberg Hospital official page |
Bundaberg Hospital map, entrance and patient safety video
Bundaberg Hospital is located at 271 Bourbong Street, Bundaberg QLD 4670. The hospital map shows the main reception and Emergency area near the Bourbong Street side of the hospital, with patient parking areas, bus stop, taxi zone and drop-off zone shown around the hospital campus.
Helpful Wide Bay patient safety video
This official Wide Bay Hospital and Health Service video is useful for patients and families preparing for a hospital stay because it focuses on inpatient safety and speaking up during care.
Who to call at Bundaberg Hospital
Main switchboard
Use this for general hospital enquiries, ward transfers, outpatient unit direction, Emergency switchboard requests and service location help.
Health records
Information Access Unit, Bundaberg Hospital. Email: WBHHS-IAU@health.qld.gov.au
| Need | Best action | Practical note |
|---|---|---|
| Life-threatening emergency | Call 000 | Do not call the outpatient unit for chest pain, stroke signs, severe bleeding, collapse, severe breathing trouble or major injury. |
| General health advice | Call 13 HEALTH | Registered nurse advice is available 24 hours a day for general health questions. |
| Mental health help | Call 1300 MH CALL | Available 24 hours a day to connect you with the closest public mental health service. |
| Specialist appointment question | Call Bundaberg Hospital and ask for the outpatients unit or use your appointment letter contact. | If you have a question about your referral, Wide Bay says you can call the hospital and ask to talk to the outpatients unit. |
| Interpreter needed | Ask for an interpreter when the appointment is booked or when you arrive. | Interpreters can help in person, on the phone or by video call, and there is no charge. |
| Aboriginal and Torres Strait Islander support | Call 07 4150 2700 | Bundaberg Hospital Aboriginal and Torres Strait Islander support and social support contact number. |
| Rotary Lodge accommodation | Call Partners in Care Together on 07 4150 2863 | For carers and families from rural areas who are eligible for the Patient Travel Subsidy Scheme. |
| Media enquiry | Phone 0499 972 960 or email WBHHS-Media@health.qld.gov.au | For journalists and media only. |
Emergency Department and urgent care at Bundaberg Hospital
Call 000 immediately for chest pain, severe breathing difficulty, stroke symptoms, severe bleeding, poisoning, major injury, collapse, seizure, severe allergic reaction or any fast-worsening condition.
| Emergency Department | Bundaberg Hospital Emergency Department is listed by Queensland Health Open Hospitals as open 24 hours, 365 days a year. |
|---|---|
| Emergency address | 271 Bourbong Street, Bundaberg West QLD 4670. |
| How patients are seen | Queensland Health says patients are treated in order of urgency. Critical patients are given priority. |
| Live wait time page | Queensland Health Bundaberg Hospital Emergency Department wait time page |
| Wait-time caution | Live wait times are not appointment times. Your wait depends on urgency, ambulance arrivals, triage and hospital demand. |
Emergency or outpatient?
- Use 000/Emergency: serious symptoms, trauma, severe pain, breathing trouble, chest pain, stroke signs, collapse or severe bleeding.
- Use outpatient contacts: appointment letters, specialist follow-ups, referral status, clinic time, non-urgent results or rescheduling.
- Use 13 HEALTH: general health advice when it is not life-threatening and you are unsure what care option is suitable.
Specialist appointments, referrals and outpatient clinic process
How outpatient appointments start
- Outpatient clinics provide specialist medical and surgical services that do not need a hospital stay.
- You need an appointment to visit an outpatient clinic.
- The first step is usually a GP referral.
- Referrals are placed in order based on urgency.
- The clinic assesses the referral and sends an appointment if it is needed.
- Wide Bay says it is important that you contact them to confirm your appointment.
What happens at the appointment
- Arrive about 15 minutes before your appointment.
- Check in with staff, who may confirm your details and Medicare or pension card.
- You may see a specialist or other healthcare professionals.
- Medical and nursing students may be present; your doctor should introduce them and ask if you are willing for them to observe.
- Check out with reception after your appointment.
- Follow up with your GP after the appointment, especially for results, diagnosis, treatment or next steps.
Bring to a specialist appointment
| Bring | Why it matters |
|---|---|
| Appointment letter | Confirms clinic, date, time, location and contact instructions. |
| Medicare card | Appointments are free if you are a public patient and have a Medicare card. |
| Pension or concession card | Helps staff confirm concession status where relevant. |
| Test results, reports and scans | Bring x-rays, bone scans, ultrasounds or other requested imaging/results. |
| Medicines and supplements | Bring medicines or dietary supplements needed during the visit and a current medication list. |
| GP contact details | Specialist reports usually go back to your GP for ongoing care. |
| Something to do while waiting | Clinics try to stay on schedule, but delays can happen. |
Appointment question: If you have any questions about your referral, call Bundaberg Hospital on 07 4150 2222 and ask to talk to the outpatients unit.
Bundaberg Hospital services and patient care areas
Wide Bay Hospital and Health Service describes Bundaberg Hospital as providing emergency, surgical, mental health and specialist clinic services, and as the main referral hospital for rural facilities.
| Service / area | What patients should know | What to confirm |
|---|---|---|
| Emergency Department | Emergency care for serious and urgent illness or injury. | Call 000 for life-threatening symptoms. |
| Surgical services | Hospital surgical and operation pathways may involve pre-operative checks and theatre scheduling. | Fasting time, arrival time, consent forms, medicines and transport home. |
| Specialist clinics | Specialist outpatient care that does not need a hospital stay. | Referral status, clinic location, appointment confirmation and waitlist status. |
| Mental health | Bundaberg Hospital includes mental health services and the campus map lists a Mental Health Inpatient Unit and Child and Youth Mental Health. | Use 1300 MH CALL for public mental health service connection; use 000 if immediate safety risk. |
| Maternity | The hospital has maternity ward visiting hours and the map lists Family Unit/Maternity. | Ask maternity staff about partner access, birth suite instructions and what to bring. |
| BreastScreen Queensland | The hospital campus information lists special parking spots for BreastScreen Queensland patients and the map shows BreastScreen on campus. | Appointment time, location and parking instructions. |
| Renal and dialysis | The map lists renal services including renal ward, renal home therapy, renal unit and day therapy areas. | Dedicated parking and appointment location. |
| Cancer Care | The official hospital page notes free parking for patients outside the Oral Health and Cancer Care Centre in Hope Street. | Use the correct centre and parking area for your appointment. |
| Rehabilitation and stroke | The map lists palliative acute, rehabilitation acute stroke, transition care and rehabilitation gym areas. | Ward location, therapy times and visitor rules. |
| Pharmacy / pathology / bloodbank | The hospital map lists pharmacy, pathology and bloodbank on campus. | Opening times, prescription/payment needs and collection instructions. |
Bundaberg Hospital parking, park-and-ride, bus and taxi options
Free parking and special parking
- Wide Bay says there is free parking on Bourbong Street.
- There are special parking spots for renal, maternity and BreastScreen Queensland patients on hospital grounds.
- There is free parking for patients outside the Oral Health and Cancer Care Centre in Hope Street.
- The Bundaberg Hospital map shows patient parking areas, public parking, staff parking and restricted areas.
Park-and-ride service
- Available Monday to Friday, 8:30am to 5:00pm.
- Park in the large public car park next to Rotary Lodge on Bourbong Street.
- Volunteers drive visitors between the car park and the hospital in a buggy.
- This is helpful for patients or visitors who cannot easily walk from the car park to the main hospital entrance.
| Travel option | Bundaberg Hospital detail |
|---|---|
| Pick-up and drop-off | There is a drop-off and pick-up area outside the hospital’s main entrance. |
| Bus | There is a bus stop out the front of the hospital on Bourbong Street. Wide Bay links to Duffy’s City Buses for timetable information. |
| Taxi | There is a free taxi phone in the waiting room near reception. |
| Campus map | The official Bundaberg Hospital map shows Emergency, main reception, bus stop, drop-off zone, taxi zone and patient parking areas. |
| Accessibility tip | If walking distance is a problem, consider the park-and-ride buggy during operating hours or ask staff/volunteers for directions at main reception. |
Simple parking plan: for quick visits, try Bourbong Street or drop-off first. For longer visits on weekdays, use the public car park near Rotary Lodge and the park-and-ride buggy if available.
Visiting hours, café and family accommodation
| Need | Bundaberg Hospital detail |
|---|---|
| General wards visiting hours | Every day from 10:30am to 8:30pm. |
| Maternity ward visiting hours | Every day from 10:30am to 12:00pm and 3:00pm to 8:30pm. Partners can visit at any time. |
| Intensive care unit visiting hours | Every day from 11:00am to 1:00pm and 3:00pm to 7:00pm. There can only be two visitors per patient at all times. |
| Visiting outside hours | If you cannot visit during visiting hours, talk to staff in charge of the ward to see if another time can be arranged. |
| Thirst Aid Café | Located next to main reception. Sells snacks, drinks, meals, flowers, cards, gifts, newspapers and magazines. Usually open from 7:00am to 3:00pm. |
| Red Cross Rooms | Located at the back of the hospital. Ask the nurse on your ward if rooms are available. People who need the rooms most are given priority. |
| Rotary Lodge | Located at 277 Bourbong Street for carers and families from rural areas who are eligible for the Patient Travel Subsidy Scheme. Call Partners in Care Together on 07 4150 2863. |
Visitor rule tip: ward rules can change due to infection control, patient condition or unit pressure. Call the ward or switchboard before travelling a long distance.
Having an operation: preparation, fasting and discharge safety
Before your operation
- Hospitals see patients in order of urgency.
- Emergency cases can force appointments or operations to be rescheduled.
- You may see an anaesthetist, resident medical officer, registered nurse and pharmacist before surgery.
- If you need travel help, ask about the Patient Travel Subsidy Scheme.
- Clinics are free if you have a Medicare card, but bring the card to each appointment.
Fasting and anaesthetic checks
- Before surgery, the hospital will tell you how long to go without food or drink.
- Wide Bay says fasting is usually at least 6 hours before an operation, but you should check your exact instruction.
- You may need extra tests or a physical check.
- You may be asked to remove false teeth and jewellery.
- Your anaesthetist may ask about previous anaesthetics, allergies, medicines, dental work, reflux, smoking and drinking.
Bring for an operation or day procedure
| Item | Why it helps |
|---|---|
| Small bag for clothes | Useful while you are in theatre or procedure area. |
| Warm clothing | Useful while waiting for admission. |
| Medicine list, medicines, x-rays or scans | Helps anaesthetic, nursing, pharmacy and surgical teams. |
| Consent forms | Completed by you and your doctor where required. |
| Medicare, pension or concession card | Needed for public patient and eligibility checks. |
| Private health fund card | Needed if private insurance is relevant. |
| Credit card | Useful for payment needs such as medicines or other charges. |
| Glasses, hearing aids, walking stick or mobility aids | Bring cases for glasses/hearing aids where possible. |
| Something to read | Waiting can happen before procedures. |
After sedatives, pain relievers or general anaesthesia, Wide Bay says you should not drive, operate dangerous machinery, drink alcohol, sign documents or care for young children without other adult help for the next 24 hours.
Staying overnight: admission checklist and ID safety
Bring for an overnight stay
- Admission advice and completed admission form
- Pyjamas or night gown, dressing gown, comfortable clothes and non-slip footwear
- Toiletries
- Reading material, playing cards or puzzle book
- Small amount of money for things such as taxi fare home
- Mobile phone and charger
- Prescription medicines
- X-rays or scans
- Glasses, hearing aids and mobility or medical aids
- Next of kin name and phone number
- Medicare card, Pensioner Concession Card or Health Care Card
- Health fund details
- WorkCover details if illness or injury happened because of work
- Advance health directive or enduring power of attorney if current
Safety checks during admission
- Tell staff about your medical history, past surgery and infections.
- Tell your nurse if you have been overseas in the past 3 weeks.
- Tell staff if you have or had cough, cold, diarrhoea, vomiting, open wounds or weeping skin sores.
- You will wear an ID band on your wrist or ankle.
- Staff may ask your ID details many times to make sure medicines, treatments and procedures are for you.
- Do not bring expensive items or large amounts of money.
Interpreter, Aboriginal support, Medicare costs and health records
| Support area | Useful Bundaberg / Wide Bay details |
|---|---|
| Interpreter services | Free interpreter support is available if you are deaf, hard of hearing, or want to use a language other than English. Interpreters can attend in person or by phone/video call. |
| Emergency interpreter help | If you need an interpreter after hours or in Emergency, look for the interpreter or Auslan symbol poster and point to it for help from a nurse or ward clerk. |
| Aboriginal and Torres Strait Islander support | Bundaberg Hospital support number: 07 4150 2700. Staff can explain services, help communication with health professionals, provide referrals and connect patients with community programs. |
| Social support team | Bundaberg Hospital social support number: 07 4150 2700. Support may include grief and loss, aged care placements, domestic violence, child/family matters, money matters and housing. |
| Public patient costs | Wide Bay says as a public patient in a public hospital you do not need to pay. This includes emergency departments and community or primary health care facilities. |
| Private patient choice | You can choose to be treated as a private patient in a public hospital. Eligible services may be bulk billed to Medicare or billed to private health insurance. |
| Long-stay patient fees | If you stay more than 35 days and are no longer receiving acute care, a daily fee may apply. |
| Discharge medication | You will have to pay for discharge medication. It may come from the hospital pharmacy or another pharmacy if they have the medicine. |
| Health records | Bundaberg Information Access Unit: PO Box 34, Bundaberg QLD 4670. Phone 07 4150 2152. Email WBHHS-IAU@health.qld.gov.au. |
| Health record timeframe | Wide Bay says it will try to process health record requests in 25 working days. Accessing or changing personal information has no cost, but some medical reports may have costs. |
Patient rights, clinical handover and feedback contacts
During care
- Ask questions before making decisions about your care.
- Tell staff about medicines, drugs, remedies, beliefs, treatment problems and other health professionals involved in your care.
- Tell staff if you plan to leave the ward, even for a short time.
- Clinical handover may include your medical history, current condition, tests, procedures, daily care needs and discharge plans.
- You can ask a friend or family member to be present during handover.
Give feedback
- Speak to staff while you are at hospital if the issue is current.
- Use the online Wide Bay feedback form for suggestions, compliments or complaints.
- Phone governance support: 07 4338 8989.
- Email: WBHHS-CGSU@health.qld.gov.au.
- Postal feedback: PO Box 592, Hervey Bay QLD 4655.
- If giving feedback for someone else, be ready to confirm whether you have their consent.
New Bundaberg Hospital project: what patients should know
Wide Bay Hospital and Health Service is building a new Bundaberg Hospital on a new site at Thabeban, near Bundaberg Ring Road and Kay McDuff Drive. For current appointments, Emergency, visiting and parking, use the existing Bundaberg Hospital details on Bourbong Street unless your appointment letter says otherwise.
| New hospital item | Official project detail |
|---|---|
| Project reason | To serve a growing and ageing community and provide more care closer to home. |
| Planned upgrades | At least 139 new overnight beds, larger Emergency Department, new operating rooms, support for cardiology procedures, clinical services building, rooftop helipad, larger outpatient and diagnostic services, acute mental health inpatient unit, teaching/training/research spaces and facility support services building. |
| Location | Near Bundaberg Ring Road and Kay McDuff Drive at Thabeban. |
| Timeline note | The official project page says the timeline and dates may change, with first stage delivery listed for 2031. |
| Project contact | Call 07 4303 8540 or email wbhhs-newhospital@health.qld.gov.au. |
Questions to ask before visiting Bundaberg Hospital
For appointments
- “Which clinic, building, level or reception desk should I use?”
- “Do I need to confirm this appointment with the outpatients unit?”
- “Is my referral current and has it been triaged?”
- “Is this appointment face-to-face, phone or Virtual Care/Telehealth?”
- “Should I bring scans, x-rays, reports, medicines or a medication list?”
- “What should I do if I cannot wait due to clinic delays?”
For parking, visitors and costs
- “Is Bourbong Street parking or park-and-ride better for this appointment?”
- “Is there a special parking spot for renal, maternity, BreastScreen or Cancer Care patients?”
- “Are visiting hours different for this ward today?”
- “Will I need to pay for discharge medicines, medical reports or private patient care?”
- “Can I arrange an interpreter or Aboriginal and Torres Strait Islander support?”
- “Can I get help with accommodation or the Patient Travel Subsidy Scheme?”
Official links for Bundaberg Hospital patients
| Need | Official link |
|---|---|
| Main hospital page | Bundaberg Hospital official page |
| Emergency wait times | Bundaberg Hospital Emergency Department live wait times |
| Hospital map PDF | Bundaberg Hospital map |
| Specialist appointments | Specialist appointments |
| Having an operation | Having an operation |
| Staying in hospital | Staying in hospital |
| Interpreter services | Interpreter services |
| Aboriginal and Torres Strait Islander support | Aboriginal and Torres Strait Islander support |
| Health records | Your health record |
| Healthcare rights | Healthcare rights and responsibilities |
| Costs and insurance | Health costs, insurance and support |
| Feedback | Give feedback to Wide Bay Hospital and Health Service |
| New Bundaberg Hospital project | New Bundaberg Hospital project |
Bundaberg Hospital FAQs
What is the address of Bundaberg Hospital?
Bundaberg Hospital is located at 271 Bourbong Street, Bundaberg QLD 4670, Australia.
What is the main phone number for Bundaberg Hospital?
The main Bundaberg Hospital phone number is 07 4150 2222.
Is Bundaberg Hospital open 24 hours?
Yes. Wide Bay Hospital and Health Service says Bundaberg Hospital is open 24/7, with general enquiries office hours Monday to Friday from 7:30am to 5:00pm.
Does Bundaberg Hospital have an Emergency Department?
Yes. Queensland Health Open Hospitals lists Bundaberg Hospital Emergency Department as open 24 hours, 365 days a year. In an emergency, call 000.
What are Bundaberg Hospital visiting hours?
General wards visiting hours are every day from 10:30am to 8:30pm. Maternity ward visiting is 10:30am to 12:00pm and 3:00pm to 8:30pm, with partners allowed at any time. ICU visiting is 11:00am to 1:00pm and 3:00pm to 7:00pm.
Is parking free at Bundaberg Hospital?
Wide Bay Hospital and Health Service says there is free parking on Bourbong Street, special parking spots for renal, maternity and BreastScreen Queensland patients, and free parking for patients outside the Oral Health and Cancer Care Centre in Hope Street.
Does Bundaberg Hospital have park-and-ride?
Yes. A park-and-ride service is available Monday to Friday from 8:30am to 5:00pm. You can park in the large public car park next to Rotary Lodge on Bourbong Street, and volunteers drive people between the car park and hospital in a buggy.
What should I bring to a Bundaberg Hospital specialist appointment?
Bring your appointment letter, Medicare card, pension or concession card if you have one, GP contact details, test results, reports, x-rays, scans, medicines or supplements needed during the visit, and something to do while you wait.
How can I access medical records from Bundaberg Hospital?
Contact the Information Access Unit at Bundaberg Hospital, PO Box 34, Bundaberg QLD 4670. Phone 07 4150 2152 or email WBHHS-IAU@health.qld.gov.au.
How can I give feedback about Bundaberg Hospital?
You can speak to staff while at hospital, use the online feedback form, phone 07 4338 8989, email WBHHS-CGSU@health.qld.gov.au, or post feedback to PO Box 592, Hervey Bay QLD 4655.
Source and update note
This guide is based on official Wide Bay Hospital and Health Service and Queensland Health pages for Bundaberg Hospital contact details, visiting hours, services, parking, park-and-ride, bus/taxi access, accommodation, specialist appointments, operation preparation, hospital stay preparation, interpreter services, Aboriginal and Torres Strait Islander support, healthcare rights, health costs, health records, Emergency Department wait-time information, feedback and the New Bundaberg Hospital project. Hospital phone numbers, clinic processes, visiting hours, parking access and service availability can change, so confirm urgent or personal details directly before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.