Knox Private Hospital emergency, admissions, specialists, parking and visitor guide
Knox Private Hospital is a Healthscope private hospital at 262 Mountain Highway, Wantirna VIC 3152. This page is for patients, carers and visitors who need the useful details before they call, attend Emergency, complete eAdmissions, prepare for surgery, park, visit a patient, check likely fees or request medical records.
Because Knox is a private hospital, the appointment path is different from many public hospitals: most planned admissions are arranged by your specialist, eAdmissions is completed after your booking is created, and private Emergency Department fees apply even if you have private health insurance.
Quick contact details for Knox Private Hospital
Main hospital
Knox Private Hospital
262 Mountain Highway, Wantirna VIC 3152
Phone: 03 9210 7000
Fax: 03 9210 7200
24/7 Emergency
Emergency Doctors open 24 hours, 7 days a week.
ED phone: 1800 566 933
ED fax: 03 9210 7401
Pre-admission help
Overnight stay: 03 9210 7924
Day procedures: 03 9210 7237
Patient registration: 03 9210 7257
| Need | Best contact or action | Use this when |
|---|---|---|
| Main hospital enquiry | 03 9210 7000 | Use for reception, wards, visiting questions, account questions, admission direction or department transfer. |
| Emergency Department | 1800 566 933 | Use for private ED enquiries. In a life-threatening emergency, call 000 before calling the hospital. |
| Emergency Department fax | 03 9210 7401 | Use only when a clinician or service asks for faxed information. |
| Patient registration | 03 9210 7257 | Hours: 9:00am to 5:00pm, Monday to Friday. |
| Day procedure pre-admission | 03 9210 7237 | Hours: 9:00am to 3:00pm, Monday to Friday. |
| Overnight admission pre-admission | 03 9210 7924 | Hours: 8:30am to 3:00pm, Monday to Friday. |
| Admission booking help from PDF | 03 9210 7924 knox.bookings@healthscope.com.au |
The admission PDF lists booking assistance from 8:00am to 4:00pm, Monday to Friday. |
| Direct admissions for GPs | Hospital coordinator: 03 9210 7460 | For GP/medical referral use, available 24 hours, 7 days a week. |
| Hospital in the Home | 03 9210 7393 and ask for HITH coordinator | After hours, call main hospital on 03 9210 7000. |
| Medical records | Use the contact form or hospital contact page | Select “Request Medical Record” where available, or “General Enquiry” and specify that the request relates to medical records. |
Knox Private Hospital map, entrances and where to go first
Use 262 Mountain Highway, Wantirna VIC 3152 for route planning. The official car parking map shows two main access points: Entrance 1 via Boronia Road and Entrance 2 via Mountain Highway.
| Entrance / area | Best for | Practical tip |
|---|---|---|
| Entrance 1 via Boronia Road | Main hospital reception, wards, specialist consulting rooms, car park levels G, B1 and B2. | Use this for planned admission, most ward visits, front office, patient registration and main hospital reception. |
| Entrance 2 via Mountain Highway | 24/7 Emergency Department, ED parking, Lumus medical imaging, Knox Orthopaedic Group and some consulting rooms. | Use this if attending Emergency, imaging, orthopaedics or the Mountain Precinct. |
| Main reception | Located in the Boronia Precinct / main hospital area. | If you are being admitted, go to the concierge desk close to the main entrance first. |
| Admissions | Patient admissions on Level 1 in the Knox North Tower. | After arrival, staff near the concierge desk can direct you to admissions. |
| Emergency Department | Mountain Highway side / Mountain Precinct. | For serious symptoms, call 000 first. For private ED enquiries, call 1800 566 933. |
| Pick-up and drop-off | Levels B1 and B2 via Boronia Road car park entrance, and Level G via Mountain Highway entrance. | The admission PDF also notes a 5-minute drop-off and pick-up zone at the front entrance. |
Helpful eAdmissions video
This Healthscope video explains the eAdmissions process used by Healthscope hospitals. It is useful if your specialist has booked your hospital admission and you need to complete your online forms.
Appointments, specialist bookings and eAdmissions
For planned care at Knox Private Hospital, the usual pathway is: see a GP or specialist, have your specialist arrange the procedure or admission, then complete eAdmissions after your booking is created. The hospital does not replace your specialist’s consulting rooms for clinical booking questions.
Planned admission pathway
- See your GP or specialist and confirm that Knox Private Hospital is the planned hospital.
- Your specialist or doctor arranges your admission date and gives you admission information.
- Complete eAdmissions online as soon as possible, ideally no later than 3 days before admission.
- Knox may call before admission to confirm your admission time.
- For booking assistance, use 03 9210 7924 or knox.bookings@healthscope.com.au.
eAdmissions checklist
- eAdmission information card from your specialist
- Email address and mobile phone number
- Medicare card
- Private health insurance details
- Pension, concession, DVA, WorkCover or TAC details if relevant
- Next of kin details
- GP and referring doctor details
- Current medications and health history
Micro step-by-step: complete Knox eAdmissions
| Step | What to do | Why it matters |
|---|---|---|
| 1. Start after your booking is arranged | Use the Healthscope eAdmissions portal once your specialist has arranged your admission. | The hospital needs your booking details to connect the forms to the right admission. |
| 2. Create or log in | New users create a user account, validate by mobile code, create the patient profile and select New Admission. | Returning users can log in and update previous details. |
| 3. Complete both parts | Submit the admission forms and the health history section. | The hospital is notified after both are submitted. |
| 4. Allow enough time | Healthscope says eAdmissions usually takes 15-30 minutes. | Do not leave it until arrival day unless the hospital specifically tells you to. |
| 5. Need to update after submission? | Contact the hospital because submitted forms may not be editable by the patient. | Staff can adjust details if needed. |
| 6. No email or mobile? | Ask a trusted family member/friend for help, or phone the admitting hospital. | Healthscope says admission can still be completed with help if you do not have email/mobile access. |
Knox Private Hospital Emergency Department: 24/7 access and fees
Knox Private Hospital has a private Emergency Department open 24 hours a day, 7 days a week. Patients are seen in order of medical urgency, with or without private health insurance.
| Emergency item | Official detail / practical meaning |
|---|---|
| Opening hours | Emergency Doctors open 24 hours, 7 days a week. |
| ED phone | 1800 566 933 |
| ED out-of-pocket fee | Knox lists an out-of-pocket ED fee of $470, payable on the day. Confirm current fee before attending if cost matters. |
| Private insurance and ED | Knox states Emergency Department fees are not covered by private health insurance; private insurance covers patients once admitted into hospital. |
| Possible extra costs | Depending on treatment, radiology, pathology and specialist doctor consultation fees may also apply. Some portions may be claimable under Medicare. |
| International patients | International patients without a Medicare card pay a higher out-of-pocket presentation fee on the day, plus other out-of-pocket fees where applicable. |
| Clinical process | A nurse assesses severity soon after arrival; a doctor then assesses and decides whether you are treated and discharged, admitted to Knox, or transferred/admitted to another suitable Healthscope hospital. |
| ED services listed | Emergency medical and nursing 24/7, on-call specialists, rapid assessment, resuscitation bay, coronary care, ICU, cardiac/chest pain services, isolation room, operating theatres, radiology and pathology. |
Micro step-by-step: using the private ED safely
- Life-threatening? Call 000 first, not the hospital.
- Private ED suitable? If it is urgent but not immediately life-threatening, call 1800 566 933 or check current wait/fee information.
- Before arrival: bring Medicare card, private health card, ID, medicine list, allergy details and payment method.
- At triage: say the main symptom and when it started before giving long background details.
- Before tests: ask whether radiology, pathology or specialist fees may be billed separately.
- After review: ask whether you are being discharged, admitted to Knox, or transferred to another Healthscope hospital.
Parking fees, entrances, drop-off zones and transport
Knox Private Hospital provides on-site parking for patients and visitors 24 hours a day. Parking fees apply, and the best entrance depends on why you are attending.
| Parking / access item | Official detail |
|---|---|
| Parking available | On-site parking for patients and visitors 24 hours a day. |
| Boronia Road entrance | Best access for main hospital reception, wards, consulting rooms, car park levels G, B1 and B2. |
| Mountain Highway entrance | Best access for Emergency Department, Lumus Radiology, Vital Heart Care, Knox Orthopaedic Group and some rooms. |
| Pick-up/drop-off | Available on levels B1 and B2 via Boronia Road car park entrance, and Level G via Mountain Highway entrance. |
| Front entrance drop-off | Admission PDF notes a 5-minute drop-off and pick-up zone at the front entrance. |
| DVA parking | Available on levels B1 and B2 via the Boronia Road car park entrance. |
| New parking day | New day starts at 6:00am. Rates apply for a 24-hour period commencing from 6:00am daily. |
Knox Private Hospital parking fees
| Parking duration / category | Fee |
|---|---|
| Up to 30 minutes | Free |
| 0 to 2 hours | $10.00 |
| 2 to 4 hours | $12.00 |
| 4 to 24 hours | $15.00 |
| Lost ticket | $20.00 |
| Early Bird | $10.00 when entering before 8:00am |
Public transport options
| Transport option | How to use it |
|---|---|
| Bus route 901 | SmartBus Frankston to Melbourne Airport. Knox notes weekday span approximately 5:30am to 11:30pm and about every 15 minutes. |
| Bus route 738 | Mitcham to Knox City via Knox Private Hospital. Knox notes weekday span approximately 6:00am to 9:00pm and about every 30 minutes during peak. |
| Bus route 745 | Knox City to Bayswater to Wantirna Primary School, with limited afternoon services listed by Knox. |
| Train connection | Transfer to route 901 SmartBus at Ringwood Station, or use connecting buses via Mitcham or Bayswater. |
| Bike | Public bicycle parking is available adjacent to the main pedestrian entrance. |
| Trip planning | Use Public Transport Victoria Journey Planner for current times before travelling. |
Specialists, services and care areas at Knox Private Hospital
Knox provides a broad private hospital service mix, including emergency care, cardiology, orthopaedics, neurosurgery, urology, coronary care, intensive care, medical specialties, surgical specialties, day procedures and Hospital in the Home.
| Care area | Useful patient information |
|---|---|
| Emergency medicine | Private Emergency Department open 24/7, with ED fee and possible additional costs. |
| Cardiac services | Includes cardiology, echocardiography, interventional cardiology, electrophysiology, cardiac catheterisation and cardiothoracic surgery pathways. |
| Critical care | Coronary Care Unit and Intensive Care Unit are listed by Knox; Healthdirect also lists a 10-bed intensive care facility for the ED service listing. |
| Medical specialties | Endocrinology, general medicine, geriatric medicine, haematology, nephrology and hypertension, infectious diseases, neurology, oncology, respiratory and sleep medicine. |
| Surgical specialties | Bariatric, breast, cardiothoracic, colorectal, endocrine, ENT, gastroenterology, general surgery, gynaecology, hand, hepatobiliary, neurosurgery, ophthalmology, oral and maxillofacial, orthopaedic, paediatric, plastic/reconstructive, urogynaecology, upper GI, urology and vascular surgery. |
| Day Procedure Centre | Supports minor surgical, medical and diagnostic procedures where patients usually return home shortly after the procedure. |
| Hospital in the Home | Acute medical care at home for eligible patients, including IV antibiotics, wound management, medication management and medical equipment coordination. HITH is billed to the health fund as part of the hospital stay. |
| Ancillary services | Diagnostic imaging, diabetes education, dietitian, physiotherapy, occupational therapy, pastoral care, pathology, pharmacy, preadmission, radiology, speech pathology, social work, stomal therapy and wound clinic. |
Private hospital fees, health funds, ED charges and separate bills
Knox Private Hospital is a private hospital. Fee questions matter before admission because private health insurance, Medicare, WorkCover, TAC, overseas cover, excess, co-payments and separate provider bills can all affect what you pay.
| Cost question | What Knox / Healthscope says |
|---|---|
| Hospital admission cost | Knox has agreements with most major health funds and may claim hospital benefits on your behalf. Your level of cover determines whether excess or co-payment applies. |
| Before admission | Accounts must be settled prior to or on admission. An estimate of hospital expenses should be provided before admission, but final costs can change if services change during the stay. |
| Private health insurance | Check that your fund covers the procedure, accommodation, pre-existing conditions, exclusions and any waiting periods. Also check if you changed cover or joined the fund within the last year. |
| Separate bills | Medical, allied health, radiology, pathology, pharmacy, doctor and specialist fees may be billed separately by the relevant provider after your stay. |
| ED fee | The Knox ED page lists a $470 out-of-pocket ED presentation fee, payable on the day, plus possible radiology, pathology or specialist fees. |
| Private insurance and ED | Knox states ED fees are not covered by private health insurance; private insurance applies once a patient is admitted into hospital. |
| Overseas policies | Patients with overseas policies need to confirm eligibility and costs before admission. |
| WorkCover / TAC / motor accident | You must provide claim details and accepted liability approval before admission, otherwise full payment may be required at admission. Knox notes WorkCover and TAC patients are only covered for shared accommodation. |
| Payment methods | EFTPOS, Visa, MasterCard, credit card and cash are listed. Credit card fees may apply. Personal cheques are not accepted. |
| Front office accounts | Hospital staff at the front office can discuss fee structure and patient accounts; Knox lists extension 7044, Monday to Sunday, 8:00am to 8:00pm. |
Micro step-by-step: avoid surprise private hospital costs
- Ask your specialist for the planned item/procedure and whether Knox Private Hospital is the booked hospital.
- Call your health fund before admission and confirm hospital cover, excess, co-payment, exclusions and waiting periods.
- Ask the specialist’s rooms about surgeon, assistant surgeon, anaesthetist and pathology/radiology bills.
- Contact Knox pre-admission if your insurance, WorkCover, TAC, overseas cover or admission details are unclear.
- Before discharge, check whether you need to finalise your account at reception or with the discharge clerk.
What to bring, fasting, arrival, discharge and 24-hour safety rules
Bring for admission
- Health insurance details
- Medicare card
- Pharmaceutical entitlement number if relevant
- Pension number or concession details if relevant
- Veterans’ Affairs details if relevant
- Current medications, or medication list for some day surgery/rehab outpatients
- Doctor letters, reports, notes and consent form for surgical admissions
- Relevant radiology x-rays or scans
- WorkCover or TAC information, including employer details and claim number
Longer stay items
- Toiletries such as toothbrush, toothpaste and deodorant
- Nightwear and comfortable loose clothing
- Non-slip slippers, runners or comfortable walking shoes
- Phone charger and small practical personal items
- Do not bring money, jewellery or valuables unless essential
| Admission stage | What to do |
|---|---|
| Before surgery | Follow your doctor’s fasting instructions exactly. Knox warns that not following eating, drinking or smoking instructions is very likely to cancel surgery. |
| Medication | Ask your doctor which medicines to stop before surgery, especially blood thinners or medicines with special timing. |
| What to wear | Wear comfortable walking shoes or slippers and loose clothing. Do not wear makeup, nail polish or artificial nails. |
| Arrival | Ask only one person to accompany you. Go to the concierge desk near the main entrance; staff will direct you to admissions on Level 1 in Knox North Tower. |
| Day surgery | You return to the Day Procedure Centre recovery area until fit to go home. Make sure the person collecting you comes at the allocated time. |
| Overnight stay | You are transferred from theatre to your ward after surgery. Some patients may be admitted the day before surgery if the doctor considers it necessary. |
| Discharge time | Knox lists discharge time as 9:30am in the admission PDF and between 9:00am and 9:30am on the patient information page. |
| First 24 hours after sedation/general anaesthetic | Do not drive, operate machinery, drink alcohol, do activities needing high coordination/alertness or sign legal documents. An adult must accompany you home and stay with you overnight. |
Before leaving hospital checklist
- Know what further care is required at home.
- Collect medications, prescriptions and written discharge instructions.
- Know when and where follow-up appointments are.
- Collect x-rays or imaging tests performed if needed.
- Finalise the account at reception/discharge clerk before leaving.
- Ask who to call if wound, pain, medication or recovery problems develop.
Visiting hours, flowers, food, pharmacy and visitor rules
| Visitor topic | Knox Private Hospital detail |
|---|---|
| General ward visiting hours | 11:00am to 8:00pm. |
| ICU and Coronary Care visiting | 11:00am to 1:00pm and 4:00pm to 8:00pm, with rest period 1:00pm to 4:00pm. |
| Outside visiting hours | Contact Main Reception on 03 9210 7000. |
| Visiting a patient in ED | Call 1800 566 933 for enquiries about visiting a patient at the 24/7 Emergency Department. |
| Flowers | Soil planted flowers and lilies are not permitted. Other flowers are welcome. |
| Food from visitors | Only bring or give food after checking with nursing staff because patient diet depends on clinical condition and recovery stage. |
| Alcohol | Visitors and patients are not permitted to bring alcohol into the hospital. |
| Smoking | Knox is a smoke-free facility; smoking is not permitted in hospital buildings or grounds. |
| Hudson’s Coffee | Level 1, Boronia Precinct. Hours listed: Monday-Friday 7:00am to 7:00pm; Saturday-Sunday 9:00am to 4:00pm. |
| HPS Pharmacy | Level 1, Boronia Precinct. Hours listed: Monday-Friday 9:00am to 6:00pm; Saturday 9:00am to 4:00pm; Sunday 9:00am to 12:00pm. |
| Pastoral care | Speak with the Unit Manager of your ward if you have pastoral care requirements. |
Medical records, My Health Account and release-of-information steps
Healthscope’s medical record instruction guide says patients should first check their My Health Account because some information may already be available. For a formal record request, contact the hospital directly or use the hospital contact form.
| Record request task | What to do |
|---|---|
| Fastest route for clinical care | If records are needed by your doctor for ongoing care, ask your doctor to contact Knox Private Hospital directly. Healthscope says medical record request fees are often waived when requested by a treating doctor for ongoing clinical care. |
| Full medical record | Complete the Release of Health Information form and include patient details, scope of request, reason, urgency and photo ID. |
| Where to submit | Use the Knox contact page/form and choose “Request Medical Record” where available. If not available, choose “General Enquiry” and state it is a medical record request. |
| Information to include | Full name, date of birth, medical record number if known, phone/email, requested documents or date range, purpose and urgency. |
| Patient signature / ID | Patient signature and photo identification are required for patient full-record requests. |
| Someone requesting for patient | Patient consent or legal authority plus identification is needed. A person signing for the patient is not automatically valid consent. |
| Processing time | The Healthscope guide says to allow up to 30 days for a medical record request; the release form also notes records will be processed in order of receipt and available within a maximum of 45 days. |
| Privacy Office | Privacy.Office@healthscope.com.au is mainly for privacy concerns or when a direct hospital request has not received a response for more than 7 days. |
Questions to ask before going to Knox Private Hospital
For appointments and admission
- “Has my specialist actually booked my hospital admission?”
- “Do I need to complete eAdmissions, and what is the deadline?”
- “Which entrance should I use: Boronia Road or Mountain Highway?”
- “Is this a day procedure or overnight admission?”
- “What fasting, medicine and blood-thinner instructions apply?”
- “Who should collect me and stay overnight after anaesthetic?”
For costs and visitors
- “Is my procedure and accommodation covered by my health fund?”
- “What excess or co-payment must be paid on admission?”
- “Will surgeon, anaesthetist, imaging, pathology or pharmacy bill separately?”
- “Does WorkCover or TAC acceptance need to be sent before admission?”
- “Which ward visiting hours apply, especially ICU or Coronary Care?”
- “Can I bring food or flowers, or are there restrictions?”
Official Knox Private Hospital links for actions and verification
Knox Private Hospital FAQs
What is the address of Knox Private Hospital?
Knox Private Hospital is located at 262 Mountain Highway, Wantirna VIC 3152, Australia.
What is the main phone number for Knox Private Hospital?
The main hospital phone number is 03 9210 7000. The main hospital fax number is 03 9210 7200.
Does Knox Private Hospital have a 24-hour Emergency Department?
Yes. Knox Private Hospital has a private Emergency Department open 24 hours a day, 7 days a week. For life-threatening emergencies, call 000 first.
What is the Knox Private Hospital Emergency Department phone number?
The Knox Private Hospital Emergency Department enquiry number listed by the hospital is 1800 566 933. The ED fax number is 03 9210 7401.
How much is the Knox Private Hospital Emergency Department fee?
Knox Private Hospital lists an out-of-pocket Emergency Department fee of $470, payable on the day. Radiology, pathology and specialist consultation fees may also apply, so confirm current costs before attending if cost matters.
Does private health insurance cover the Knox Private Hospital ED fee?
Knox states that Emergency Department fees are not covered by private health insurance. Private health insurance covers patients once admitted into hospital.
How do I book an admission at Knox Private Hospital?
Your doctor or specialist arranges the admission. After the booking is arranged, complete Healthscope eAdmissions online as soon as possible, ideally no later than 3 days before admission.
Who do I call for pre-admission at Knox Private Hospital?
For procedures requiring an overnight stay, call the pre-admission clinic on 03 9210 7924. For day procedures, call the nursing pre-admission clinic on 03 9210 7237.
Which entrance should I use at Knox Private Hospital?
Use Entrance 1 via Boronia Road for main hospital reception, wards and consulting rooms. Use Entrance 2 via Mountain Highway for the Emergency Department, ED parking, Lumus Radiology, Knox Orthopaedic Group and some consulting rooms.
How much is parking at Knox Private Hospital?
Knox lists up to 30 minutes free, 0 to 2 hours $10, 2 to 4 hours $12, 4 to 24 hours $15, lost ticket $20, and Early Bird $10 when entering before 8:00am.
What are Knox Private Hospital visiting hours?
General ward visiting hours are 11:00am to 8:00pm. ICU and Coronary Care Unit visiting hours are 11:00am to 1:00pm and 4:00pm to 8:00pm, with a rest period from 1:00pm to 4:00pm.
What should I bring for admission at Knox Private Hospital?
Bring health insurance details, Medicare card, relevant concession or Veterans’ Affairs details, current medicines, doctor letters, reports, consent forms, relevant scans and WorkCover or TAC information if applicable.
Can I drive home after day surgery at Knox Private Hospital?
No. After general anaesthetic or sedation, you must not drive, operate machinery, drink alcohol, do high-alertness activities or sign legal documents for 24 hours. An adult must accompany you home and stay with you overnight.
How do I request medical records from Knox Private Hospital?
Check your My Health Account first. For a formal record request, use the Knox contact page and select “Request Medical Record” where available, or complete the Healthscope Release of Health Information form with photo ID and request details.
Source and update note
This guide is based on official Knox Private Hospital and Healthscope pages and PDFs for contact details, Emergency Department access and fees, patient registration, pre-admission, eAdmissions, admissions, parking, visitor information, services, fees, transport, medical records and hospital facilities. Private hospital fees, ED charges, parking rates, health fund arrangements, doctor availability and visiting rules can change, so confirm urgent or personal details directly with Knox Private Hospital, your specialist or your health fund before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis, treatment recommendations or financial advice.