Hornsby public hospital visit planner
Hornsby Ku-ring-gai Hospital appointments, Emergency entrance, parking, map and visitor support
Hornsby Ku-ring-gai Hospital is a Northern Sydney Local Health District public teaching hospital at Palmerston Road, Hornsby NSW 2077. Many people search for it as Ku Ring Gai Hospital Hornsby, but the official hospital name is Hornsby Ku-ring-gai Hospital.
This guide is built for patients, parents, carers and visitors who need practical details quickly: main phone, Emergency access, outpatient appointments, pre-admission, maternity, parking fees, concession parking, bus/train access, mental health support, visiting hours, interpreter help, health records and official action links.
For a life-threatening emergency in Australia, call 000. Do not wait for an appointment or rely on online information if symptoms are serious.
1. Choose care path
Emergency, outpatient clinic, surgery, maternity, mental health or ward visit.
2. Confirm details
Use switchboard, appointment letter, referral page or clinic instructions.
3. Pick entrance
Main entrance, Emergency entrance, STAR entrance, Gate 2 or Gate 5 parking.
4. Check in
Bring Medicare, referral, medicines, scans, concession card and questions.
5. Follow up
Ask about GP summary, discharge, certificates, records and next appointment.
Fast action: address, phone numbers and what to do first
Emergency
Emergency Department
Emergency entrance is after Burdett Street intersection when turning into Palmerston Road from Edgeworth David Avenue.
Life-threatening emergency: 000
Outpatients
General outpatient enquiry
Call switchboard: (02) 9477 9123
Use your appointment letter first if it lists a clinic number.
Interpreter help
TIS National
Free, 24/7 interpreting support for contacting hospital services.
| Need | Best action | Important detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use this for severe chest pain, stroke symptoms, collapse, major injury, severe breathing difficulty, major bleeding, poisoning or severe allergic reaction. |
| Hospital switchboard | (02) 9477 9123 | Use for wards, departments, outpatient transfer, patient enquiry, mental health unit connection or if you are unsure where to call. |
| Address for map/GPS | Palmerston Road, Hornsby NSW 2077 | Healthdirect also lists Hornsby Hospital as 36-76 Palmerston Road, Hornsby NSW 2077; for practical navigation, use the official hospital map and signs. |
| Emergency entrance | Palmerston Road, near Burdett Street side | Turn onto Palmerston Road from Edgeworth David Avenue; Emergency entrance is just after the Burdett Street intersection on the right. |
| Surgery fasting call not received | (02) 9485 6440 | Only call after 4pm and up to 7pm if you have not received the Day Surgery Unit call by 4pm before admission. |
| Pre-admission clinic | (02) 9485 6348 | Opening hours listed: Monday to Friday, 12:00pm to 4:30pm. Referral fax: (02) 9485 6040. |
| Mental health urgent support | Mental Health Line 1800 011 511 | 24/7 NSW mental health triage. Use 000 if life is at risk. |
| Psychiatric Emergency Care Centre | (02) 9485 6622 | Hornsby PECC is Building 50, Level 1, Palmerston Road. Referrals are via Emergency Department. |
| Oral health appointment | 1800 679 336 | Use the Northern Sydney Oral Health Call Centre. Eligibility rules apply for free adult dental care. |
Hornsby Ku-ring-gai Hospital map, entrances and where to go first
The hospital campus is spread across several buildings and gates. The official visitor map labels the Emergency entrance, Main entrance, STAR entrance, Clinical Services Building, Hope Building, STAR Building, Mental Health Centre, multi-storey parking, visitor parking, pay machines, bus 575 stops, accessible parking, bike racks, retail area, Transit Unit, Medical Imaging, Pharmacy, Outpatients, Rehab and wards.
Map micro-guide: use Palmerston Road for the hospital campus. Use Gate 2 for the multi-storey car park, Gate 1 / Hope Building area for Emergency, paediatrics and maternity, Gate 5 / Derby Road for some rehab, GP, public health and allied health areas, and STAR entrance for day surgery / STAR Building appointments.
| Hospital area | Official map clue | Best practical use |
|---|---|---|
| Emergency Department | Emergency entrance near Hope Building / Building 50. | Urgent hospital care. Call 000 for life-threatening symptoms. |
| Main entrance | Located near Building 50 / Hope Building and the retail area on the visitor map. | General hospital arrival, wayfinding, paediatrics corridor, Medical Imaging nearby. |
| Clinical Services Building | Map labels ICU, Pharmacy, Outpatients, Rehab and wards. | Many outpatient, ward, pharmacy and clinical appointments. |
| STAR Building | Map labels STAR Admissions, Day Surgery and Medical Records. | Day surgery, pre-admission and some surgical admission tasks. |
| Ongoing / outpatient care | Building 60 has many outpatient clinics; Building 61 has renal dialysis and chemotherapy/haematology. | Use your appointment letter because clinic building matters. |
| Mental Health Centre | Building 52 and MHICU Building 51 are shown near Lowe Road / Gate 3 area. | Mental health inpatient visiting and support; call before visiting. |
| Maternity | Maternity is in Hope Building / Building 50; maternity map says enter via Hope Building next to Emergency. | Antenatal clinic, maternity ward and birth unit. Follow maternity appointment instructions. |
| Multi-storey parking | Building 59, near Gate 2 / Palmerston Road. | Main parking option for most visitors and patients. |
Emergency, mental health crisis and urgent care pathways
For immediate danger or life-threatening symptoms, call 000. Do not drive yourself if the condition could worsen on the way.
| Emergency Department | Hornsby Ku-ring-gai Hospital, Palmerston Road, Hornsby NSW 2077. |
|---|---|
| Emergency entrance | Turn onto Palmerston Road from Edgeworth David Avenue. The Emergency entrance is just after the Burdett Street intersection on the right. |
| Main hospital phone | (02) 9477 9123 |
| Mental health emergency | Attend the Emergency Department for 24-hour access to specialist mental health care and support, or call the Mental Health Line on 1800 011 511. |
| PECC | Hornsby Psychiatric Emergency Care Centre, Building 50, Level 1. Phone: (02) 9485 6622. PECC is for short-term inpatient admission for consumers presenting to ED in crisis. |
| Children and young people | Hornsby has paediatric services and a separate emergency unit for children, but life-threatening paediatric symptoms still require 000. |
Emergency micro-steps
- Call 000 first for life-threatening symptoms.
- Use the Emergency entrance on Palmerston Road if attending by car.
- Bring Medicare card, photo ID, medicine list and allergy information if safe.
- Tell triage immediately if symptoms get worse while waiting.
- Ask for interpreter support early if language or Auslan support is needed.
- For mental health crisis, call 1800 011 511 or attend ED; call 000 if life is at risk.
Outpatient appointments, referrals and clinic locations
Hornsby Ku-ring-gai Hospital offers medical, allied health and nursing outpatient services. The correct action depends on the clinic. Use your appointment letter first, because some clinics sit in different buildings and may have their own eligibility or referral rules.
How to handle an appointment
- Read the appointment letter or SMS for building, clinic and arrival time.
- Call the switchboard on (02) 9477 9123 if the letter does not show a direct clinic number.
- Ask if you need new tests, X-rays, blood results or referral paperwork before attending.
- Plan the right gate or car park before travelling.
- Tell the clinic early if you need an interpreter, wheelchair support or carer support.
What to bring
- Appointment letter, SMS or clinic instructions.
- Medicare card and concession card if you have one.
- Referral letter if requested.
- Medicine list, including non-prescription and herbal medicines.
- Recent scans, X-rays, blood test results or reports.
- Questions you want answered.
- Parking ticket and concession card if applying for concession parking.
Outpatient clinic building guide
| Building / area | Services listed by official outpatient page | Patient action |
|---|---|---|
| Building 60 | Aged care rehab, amputee clinic, bone and balance, cardiac investigations, day medical unit, ENT, heart failure, memory clinic, fracture clinic, paediatric clinics, physiotherapy, stomal therapy, surgical follow-up, TB chest, urology and more. | Common outpatient destination. Use Building 60 / Clinical Services Building guidance and allow parking/walking time. |
| Building 61 | Renal dialysis, chemotherapy unit and haematology services. | Ask about frequent-visit parking or concession validation if attending repeatedly. |
| Building 14 | Diabetes education, nutrition and dietetics, podiatry/high-risk foot service and GP Unit. | Gate 5 / Derby Road parking may be easier for some nearby buildings; confirm before travelling. |
| Building 50 | Maternity / antenatal / prenatal clinic and gynaecology / early pregnancy assessment clinic. | Hope Building / maternity instructions are important; bring GP referral and pregnancy-related results. |
| Building 56 | Pre-admission clinic and Day Surgery Unit. | Follow STAR Building / day surgery timing exactly. Late arrival can affect surgery. |
| Dental clinic | Level 0, Building 61, 36-76 Palmerston Road. | Call Oral Health Call Centre on 1800 679 336. Eligibility rules apply. |
Pre-admission, day surgery and what to do before surgery
Hornsby Ku-ring-gai Hospital’s pre-admission information says the Day Surgery Unit calls the day before admission. For Monday admissions, the call is made the Friday before. The call usually happens between 10am and 4pm.
Before surgery micro-steps
- Keep your phone available on the day before admission.
- Answer calls even if they show as “No Caller ID” or “External Number”.
- Write down fasting time, arrival time and medicines to take or stop.
- Do not eat or drink after the time given, including water, lollies and chewing gum.
- Follow special preparation instructions exactly, such as colonoscopy preparation.
- Do not smoke or drink alcohol for at least 24 hours before admission.
Key surgery contacts
- Pre-admission Clinic: (02) 9485 6348.
- Pre-admission referrals fax: (02) 9485 6040.
- Pre-admission opening hours: Monday to Friday, 12:00pm-4:30pm.
- If Day Surgery has not called by 4pm: call (02) 9485 6440 after 4pm and before 7pm.
- STAR / day surgery access: follow your letter and STAR entrance instructions.
Day surgery pickup: if you are discharged the same day after anaesthetic or sedation, arrange a responsible adult to take you home and stay with you as instructed. Do not rely on driving yourself home.
Parking fees, concession parking, disabled parking and best gates
The main multi-storey car park is at Gate 2 on Palmerston Road. The official parking page says it added 500 spaces, bringing total campus spaces to almost 780. Parking fees apply across the campus under NSW Health hospital parking policy.
Normal parking fees
| Parking duration | Fee |
|---|---|
| First 15 minutes | Free |
| 15 minutes to 1 hour | $8.30 |
| 1 to 2 hours | $12.30 |
| 2 to 3 hours | $16.60 |
| 3 to 4 hours | $19.30 |
| 4 to 5 hours | $22.20 |
| 5+ hours | $24.70 |
| Maximum daily fee | $24.70 |
Concession parking
| Concession option | Fee | What it means |
|---|---|---|
| 0 to 3 hours | Free | Eligible users must validate before exiting. |
| 1 day | $6.90 | Single entry and exit for a 24-hour period. |
| 3 day | $13.80 | Frequent-use ticket with multiple entries/exits over 3 days. |
| 7 day | $27.60 | Frequent-use ticket with multiple entries/exits over 7 days. |
Parking micro-guide
| Need | Best parking / action | Local tip |
|---|---|---|
| Most appointments and visits | Multi-storey car park at Gate 2, Palmerston Road. | This car park gives access across the campus. |
| Buildings 17, 14, 16, 8 and hydrotherapy pool | Gate 5 / Derby Road visitor parking may be better. | Check map before choosing Gate 2 by default. |
| Emergency, paediatrics and maternity | Small visitor parking is available at Gate 1 area. | Short-stay spaces can be limited. Follow signs and do not block ambulance access. |
| STAR Building / Building 57 | Gate 9 visitor parking may be useful. | Use if your letter says STAR entrance or Building 56/57. |
| Pay machines | Multi-storey car park levels 1 and 1A; Main Lobby Level 1, Building 60. | Card and PayWave are accepted at machines and boom gate exit. |
| Concession validation | Weekdays: Building 60 Parking Office, Outpatients Desk, Concierge, Building 14 GP Clinic, Building 50 ED desk. Weekends: Building 60 Concierge or Building 50 ED front desk. | Bring parking ticket, photo ID and concession card or concession application form before exiting. |
| Disabled parking | Available in multi-storey car park and some Lowe / Palmerston Road areas. | Street parking is limited. Display a valid mobility permit and avoid restricted areas. |
Train, bus, walking, cycling, taxi and community transport
| Transport option | Official detail | Practical tip |
|---|---|---|
| Bus 575 | Bus route 575 travels to the hospital from Hornsby and Turramurra railway stations and stops at the front of the hospital on Palmerston Road. | There are no bus services to the hospital from Waitara Station. |
| Hornsby Station | Closest major station; accessible via T9 Northern Line and T1 North Shore Line. | Walking distance to hospital is about 1.8 km and includes hills. Exit via George Street side using the pedestrian overpass. |
| Waitara Station | On the North Shore Line. | Walking distance is about 1.5 km. Exit on Alexandria Avenue side; this walk is reasonably flat. |
| Trip planning | Use Transport NSW or call 131 500 for current timetables and maps. | Check before appointment day if travelling during peak periods or service disruptions. |
| Community transport | May help eligible people who cannot access public transport, including frail aged people over 65, people with disability or chronic condition and carers. | Call Easy Transport on 1800 035 262 to locate the community transport organisation for your area. |
| Cycling | Bike racks are near the Mental Health Intensive Care Unit and Emergency entrance. | Useful for nearby visitors, but bring a secure lock. |
| Taxi | The campus is large, so tell the driver exactly which gate or building you need. | A taxi rank is located at Hornsby Station, not simply outside every hospital building. |
Local transport tip: if walking is difficult, Hornsby Station may look close on a map but includes hills. Waitara Station is flatter, but there is no direct hospital bus from Waitara.
Visiting hours and ward rules
| Area | Official visiting guidance | Before you travel |
|---|---|---|
| General wards | General visiting hours are 10:00am to 8:00pm. | If you need to visit outside these hours, discuss it with the ward Nursing Unit Manager. |
| Rest period | All wards have a rest period between 12:30pm and 1:30pm daily. | Avoid routine visits during rest period unless the ward agrees. |
| Children’s Ward / Paediatrics | Strict visiting hours are not enforced. Parents are welcome at any time. | Ask staff about siblings, overnight stay and infection-control rules. |
| Mental health units | Visitors are welcome, but it is important to phone the unit in advance because some times may be closed to visitors during treatment. | Belongings may be searched; handbags, backpacks and mobile phones may not be allowed inside the unit. |
| PECC | Visiting hours are Monday to Sunday, 10am-2pm and 4pm-8pm. | PECC is Building 50, Level 1; call before visiting if unsure. |
Visitor micro-steps
- Call the hospital switchboard if you are not sure which ward the patient is on.
- Avoid visiting during rest period unless agreed with staff.
- Do not visit if you are unwell.
- Check mental health visitor rules before bringing children or belongings.
- Ask staff before bringing flowers, food, large items or valuables.
Services available at Hornsby Ku-ring-gai Hospital
The hospital provides acute and outpatient care across several areas. The most useful way to think about services is by patient task: Emergency, planned clinic, day surgery, maternity, paediatrics, mental health, rehabilitation, diagnostics or ongoing treatment.
| Service area | Officially listed care / location clue | Patient action |
|---|---|---|
| Emergency care | Refurbished and expanded Emergency Department, with hospital open 24 hours. | Call 000 for life-threatening symptoms. Use Emergency entrance near Burdett Street side. |
| Intensive care and coronary care | Hospital lists intensive care, coronary care and cardiac-related services. | Call ward before visiting because critical care visiting may differ from general wards. |
| General medicine and surgery | Hospital lists general medicine, surgical and orthopaedic care. | Follow appointment/pre-admission instructions and bring medicines/results. |
| Outpatients | Building 60 hosts many medical, allied health and nursing clinics. | Use appointment letter and clinic page for referral/contact information. |
| Renal dialysis / chemotherapy / haematology | Building 61 lists renal dialysis, chemotherapy and haematology services. | Ask about repeated-visit parking and concession validation. |
| Maternity | Hope Building / Building 50 includes antenatal clinic, maternity ward and birth unit. | GP referral required for maternity services; send GP referral and blood test results as instructed. |
| Paediatrics | Hospital lists paediatric care and paediatric outpatient services. | Parents are welcome at any time on Children’s Ward / Paediatrics. |
| Mental health and drug/alcohol | Adult inpatient units, MHICU, adolescent Brolga Unit, PECC and drug/alcohol services are linked to the campus. | Use ED or Mental Health Line for urgent access; call before visiting mental health units. |
| Dental / oral health | Dental clinic is Level 0, Building 61. | Call 1800 679 336; adults need Medicare plus eligible concession card for free public dental care. |
| Pharmacy | Clinical Services Building map labels Pharmacy; official pharmacy page gives parking and access guidance. | Ask ward or clinic whether medicines will be supplied, scripted or paid separately. |
Maternity, pregnancy appointments and early pregnancy clinic
Maternity booking steps
- See your GP first for early pregnancy assessment, blood tests and ultrasound referrals.
- Ask your GP for a referral to Hornsby Ku-ring-gai maternity services.
- Send GP referral and blood test results as instructed by maternity services.
- The hospital aims to see patients for booking-in around 14 weeks pregnant.
- Call a few weeks before that time if you have not received instructions.
Where maternity is located
- Maternity services enter via Hope Building next to Emergency.
- Level 2 Antenatal Clinic.
- Level 2 Maternity Ward.
- Level 2 Birth Unit.
- Multi-storey parking is entered from Palmerston Road.
- Street parking on Palmerston Road and Burdett Street may be limited.
Pregnancy tip: bring your Medicare card, GP referral, blood test results, ultrasound reports, current medicines and a list of questions. Ask early if you need interpreter or cultural support.
Interpreter help, records, discharge summaries and support
Interpreter services
- Call TIS on 131 450 if you need an interpreter to contact hospital services.
- Tell the operator in English which language you speak.
- Ask the interpreter to connect to the hospital service and give the service phone number.
- TIS is free and available 24 hours a day, 7 days a week.
- Ask staff for interpreter support during admission, clinic or ward care.
Health records
- NSLHD says discharge summaries are automatically provided to your nominated GP and uploaded to My Health Record.
- For more information than My Health Record shows, complete the application for access to clinical information.
- Provide supporting ID such as current Australian passport or driver licence, or other required proof.
- Valid requests are usually processed within 21 working days.
- You can ask to view your record by appointment; identity and authority checks are still required.
Questions to ask before leaving hospital
- “Will my GP receive a discharge summary?”
- “Which medicines should I stop, start or change?”
- “Who do I call if symptoms return or get worse?”
- “Do I need a follow-up appointment, blood test or scan?”
- “Can I get an attendance certificate or medical certificate today?”
- “Do I need wound-care, dressing, physiotherapy, social work or community support?”
Official Hornsby Ku-ring-gai Hospital action links
| User task | Official link | Use it for |
|---|---|---|
| Main hospital page | Hornsby Ku-ring-gai Hospital official page | Address, phone, services, getting here and hospital overview. |
| Contact details | Hornsby Hospital contact page | Main phone, address and postal address. |
| Hospital map PDF | Hornsby Ku-ring-gai Hospital visitor map PDF | Buildings, gates, Emergency, parking, bus stops and facilities. |
| Transport guide PDF | Hornsby Hospital transport access guide | Train, bus, walking, cycling, taxi and community transport guidance. |
| Parking fees | Where to park | Normal parking fees, concession fees and validation points. |
| Outpatient services | Outpatient Services | Clinic building list, eligibility, referral and contact information. |
| Pre-admission | Pre-admission information | Day-before surgery call, fasting instructions and admission preparation. |
| Pre-admission clinic | Pre-admission Clinic – Hornsby | Pre-admission phone, fax and opening hours. |
| Visiting hours | Visiting hours | General visiting hours, children’s ward access and rest period. |
| Maternity outpatient | Maternity Services Outpatients | Pregnancy booking, GP referral and maternity access instructions. |
| Maternity map PDF | Hornsby maternity visitor map | Hope Building, antenatal clinic, maternity ward and birth unit directions. |
| Mental health | Mental Health Drug and Alcohol | Mental health inpatient services, urgent access and visitor guidance. |
| PECC | Psychiatric Emergency Care Centre | PECC contact, hours and referral route via Emergency. |
| Oral health | Northern Sydney Oral Health Service | Dental eligibility, call centre and Hornsby clinic location. |
| Pharmacy | Pharmacy – Hornsby Hospital | Pharmacy access and parking guidance. |
| Interpreter | Interpreter services | TIS 131 450 instructions and free 24/7 interpreter support. |
| Health records | Access your health care records | Application, ID, My Health Record, viewing records and processing times. |
| Payment | NSLHD patient payment | Make a payment when you have the correct patient/account details. |
Ku Ring Gai Hospital Hornsby FAQs
What is the official name of Ku Ring Gai Hospital Hornsby?
The official name is Hornsby Ku-ring-gai Hospital. Many people search for it as Ku Ring Gai Hospital Hornsby or Hornsby Hospital.
What is the address of Hornsby Ku-ring-gai Hospital?
Hornsby Ku-ring-gai Hospital is located on Palmerston Road, Hornsby NSW 2077, Australia.
What is the main phone number for Hornsby Ku-ring-gai Hospital?
The main hospital phone number is (02) 9477 9123.
Does Hornsby Ku-ring-gai Hospital have an Emergency Department?
Yes. Hornsby Ku-ring-gai Hospital has an Emergency Department. For life-threatening emergencies, call 000 first.
Where is the Emergency entrance at Hornsby Hospital?
Turn onto Palmerston Road from Edgeworth David Avenue. The Emergency entrance is just after the Burdett Street intersection on the right.
How do I contact Hornsby Hospital outpatients?
For general outpatient enquiries, call the Hornsby Ku-ring-gai Hospital switchboard on (02) 9477 9123. Use the phone number on your appointment letter first if one is listed.
How much is parking at Hornsby Ku-ring-gai Hospital?
Normal parking fees are first 15 minutes free, $8.30 for 15 minutes to 1 hour, $12.30 for 1 to 2 hours, $16.60 for 2 to 3 hours, $19.30 for 3 to 4 hours, $22.20 for 4 to 5 hours and $24.70 for 5+ hours or daily maximum.
Is concession parking available at Hornsby Hospital?
Yes. Eligible patients and carers can access concession parking. Listed concession rates include 0 to 3 hours free, $6.90 for 1 day, $13.80 for 3 days and $27.60 for 7 days. Validate before exiting.
What are Hornsby Ku-ring-gai Hospital visiting hours?
General visiting hours are 10:00am to 8:00pm. All wards have a rest period between 12:30pm and 1:30pm daily. Parents are welcome at any time in Children’s Ward / Paediatrics.
How do I get interpreter help for Hornsby Hospital?
Call TIS on 131 450, tell the operator the language you speak, then ask the interpreter to connect you to the hospital service you need. TIS is free and available 24 hours a day, seven days a week.
Source and update note
This guide is based on official Northern Sydney Local Health District and NSW Health resources for Hornsby Ku-ring-gai Hospital contact details, address, Emergency access, visitor map, parking fees, concession parking, transport access, outpatient services, pre-admission, maternity, mental health, PECC, oral health, interpreter services and health-records access.
Hospital phone numbers, parking fees, clinic locations, visitor rules, maternity pathways and service details can change. Confirm urgent, appointment-specific or cost-sensitive details directly with Hornsby Ku-ring-gai Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.