Caboolture public hospital contact, outpatient and visitor guide
Caboolture Hospital is a public hospital in the Metro North Health region, serving Caboolture and the wider Moreton Bay area. This guide gives patients, carers and visitors the practical details they usually need before calling, attending Emergency, going to an outpatient clinic, driving to the hospital or visiting someone on a ward.
Below you will find the hospital address, phone numbers, map, Emergency Department entry, outpatient appointment process, clinic contact numbers, parking fees, public transport, visitor rules, maternity contacts, disability access, interpreter support, food options and official patient support contacts.
Caboolture Hospital address, phone number and emergency contact
| Hospital name | Caboolture Hospital |
|---|---|
| Health service | Metro North Health, Queensland Health |
| Main address | 87-129 McKean Street, Caboolture QLD 4510, Australia |
| Main phone | (07) 5433 8888 |
| Email for feedback/general enquiries | CabH-Feedback@health.qld.gov.au |
| Emergency Department | Ground floor, Caboolture Hospital, with separate entry from McKean Street. Call 000 for emergencies. |
| Non-urgent health advice | 13 HEALTH: 13 43 25 84 |
| Official website | Caboolture Hospital official Metro North Health page |
| Best first step | Use your appointment letter first. If unsure, call the main switchboard and ask for the clinic, ward or department you need. |
Caboolture Hospital map, entrances and directions
The main hospital address is 87-129 McKean Street, Caboolture QLD 4510. Metro North also notes visitor entry via Mewett Street in patient information, and the official map page says the main entrance and Emergency Department entrance can be accessed via McKean Street and the All Weather Access Road off Mewett Street.
| Access point | What to know |
|---|---|
| Main hospital access | Use McKean Street or the All Weather Access Road off Mewett Street. Follow campus signs after arrival. |
| Emergency Department | Emergency Department drop-off is via McKean Street. The Emergency Department has a separate entry from McKean Street. |
| Outpatients | Outpatients is not in the main building. Metro North says it is on the Mewett Street side of the campus; follow the road to the right of the main entrance or use the campus map. |
| Community and Oral Health | Best parking access is usually through Community Health Car Park P8, with access via Bury Street for the drop-off area. |
| Best navigation tip | Bring your appointment letter and ask the information desk or volunteers if the building, level or clinic desk is unclear. |
Official hospital welcome video for patients and visitors
Metro North provides a “Welcome to hospital” video to help patients and visitors understand what to expect and how to stay safe and comfortable while in hospital.
Emergency Department, urgent care and after-hours help
Caboolture Hospital provides adult and children’s emergency care through its Emergency Department. For serious or life-threatening symptoms, call 000 immediately. For non-urgent medical issues outside normal hours, Metro North directs people to call 13 HEALTH or visit a GP.
Emergency Department details
- Location: Ground floor, Caboolture Hospital.
- Entry: Separate entry from McKean Street.
- Main phone: (07) 5433 8888.
- Emergency drop-off: via McKean Street.
When to call 000
- Chest pain or severe breathing difficulty.
- Stroke symptoms or sudden weakness.
- Severe injury, major bleeding or loss of consciousness.
- Severe allergic reaction, poisoning or life-threatening emergency.
Outpatient appointments, referrals, waitlists and clinic changes
An outpatient appointment is a specialist or clinician appointment where you are not admitted to hospital. Metro North says your doctor needs to send a referral to the hospital to request an outpatient appointment. The hospital then sends a letter offering an appointment or advising that you are on a waitlist.
| Appointment stage | What patients should know |
|---|---|
| Referral | Your doctor sends the referral to the hospital. If your health changes while waiting, contact your doctor. |
| Appointment letter | Your letter tells you the clinic, date, preparation instructions and where to attend. |
| SMS waitlist audit | If you are on a waitlist, you may receive an SMS from “QLD Health” asking you to confirm if you still need the appointment through a Personify Care form. |
| Waitlist questions | If you have questions about the online waitlist form, Metro North lists the Caboolture Audit Officer email as opdaudit_cabh@health.qld.gov.au. |
| Arrival | Register at the reception desk with your appointment letter when you arrive. |
| Waiting time | Metro North says there may be a 1-2 hour wait to see a specialist because clinics can be delayed. |
| Public or private patient choice | At your first appointment, you may be asked if you want to be seen as a public or private patient. |
| Telehealth | Telehealth may be available from home, a local public hospital, GP clinic or another healthcare service. Ask your health professional if suitable. |
Caboolture outpatient clinic contact numbers
Metro North says patients should call the corresponding clinic number to confirm an appointment request was received, change or cancel an appointment, or update contact details.
| Clinic or service | Phone | Usual location listed by Metro North |
|---|---|---|
| Outpatient appointments | (07) 5433 8955 | Caboolture Hospital outpatient services |
| Allied Health | (07) 5433 8625 | Allied Health Outpatients, Ground floor |
| Antenatal | (07) 5433 8474 | Antenatal Outpatients, Ground floor |
| Cardiology | (07) 5433 8474 | Specialist Outpatient Building |
| Endocrinology | (07) 5433 8474 | Specialist Outpatient Building |
| Gastroenterology | (07) 5433 8474 | Specialist Outpatient Building |
| General Medicine | (07) 5433 8474 | Specialist Outpatient Building |
| General Surgery | (07) 5433 8474 | Specialist Outpatient Building |
| Gynaecology | (07) 5433 8474 | Specialist Outpatient Building |
| I-MED Radiology / CT / MRI / X-ray / Mammography | (07) 5431 8444 | I-MED Radiology, Ground floor |
| Medical Oncology | (07) 5316 5060 | Day Chemotherapy Unit, Ground floor |
| Mental Health Caboolture Hospital | (07) 5316 5600 | Mental Health Facilities, McKean Street |
| Neurology | (07) 5433 8474 | Specialist Outpatient Building |
| Paediatrics | (07) 5433 8474 | Specialist Outpatient Building |
| Physiotherapy | (07) 5433 8625 | Allied Health Outpatients, Ground floor |
| Podiatry | (07) 5316 5118 | Allied Health Outpatients, Ground floor |
| Respiratory | (07) 5433 8474 | Specialist Outpatient Building |
| Respiratory function tests | (07) 5433 8474 / (07) 5433 8663 | Specialist Outpatient Building |
| Rheumatology | (07) 5433 8474 | Specialist Outpatient Building |
Hospital services, clinics and treatment areas
Caboolture Hospital offers a broad mix of public hospital services. Metro North’s A-Z service list includes emergency, maternity, paediatrics, general medicine, surgery, mental health, oncology, imaging, allied health and many outpatient specialties.
| Service area | What patients should know |
|---|---|
| Emergency care | Adult and children’s emergency services are listed by Metro North. Use 000 for emergencies. |
| Children’s emergency and paediatrics | Caboolture has paediatric services and a dedicated children’s outpatient expansion project underway to meet local demand. |
| Maternity | Maternity services include pregnancy care, birth suite, antenatal/outpatient appointments, care after birth and home maternity service contacts. |
| General surgery and day procedures | The Day Procedure Unit is on Level 2. General Surgery Outpatients is in the Specialist Outpatient Department. |
| General medicine and specialist outpatients | General medicine, gastroenterology, endocrinology, respiratory, rheumatology, cardiology and other clinics are listed through the Specialist Outpatient Building. |
| Medical imaging | I-MED Radiology handles X-rays, CT, MRI, mammography, fluoroscopy and angiography/interventional procedure contacts listed by Metro North. |
| Diabetes and endocrinology | Diabetes and hormone/gland services are listed across Caboolture and other Metro North clinic locations. |
| Mental health | Mental health services include Caboolture mental health contact numbers and a 24-hour 1300 MH CALL number. |
| Cancer care and oncology | Medical oncology is listed at the Day Chemotherapy Unit, Ground Floor, Caboolture Hospital. |
| Allied health | Allied health includes physiotherapy, occupational therapy, audiology, psychology, social work, nutrition and dietetics, speech pathology, podiatry and related supports. |
| Aboriginal and Torres Strait Islander health | Hospital liaison and senior health worker support are available for eligible Aboriginal and Torres Strait Islander patients and families. |
| Community and Oral Health | Community and Oral Health services are accessed through relevant hospital or health service pathways; parking P8 is best for this area. |
Maternity, birth suite and baby-related contacts
Caboolture Hospital provides maternity services including pregnancy care, birth care, post-birth support and home maternity service contacts. Use the official maternity registration or your midwife/clinic instructions when booking.
| Maternity contact | Location or use | Phone |
|---|---|---|
| Maternity outpatient appointments | Caboolture Hospital outpatient services building | (07) 5433 8701 |
| Birth Suite | Level 2, Caboolture Hospital | (07) 5433 8670 |
| Community Child Health | Various locations | 1300 366 039 |
| Home Maternity Service | Post-birth/home maternity support pathway | (07) 5433 8923 |
| General maternity enquiries | Caboolture Hospital switchboard | (07) 5433 8888 |
Caboolture Hospital parking fees, car parks and transport
Caboolture Hospital’s car parks are open 24 hours a day, 7 days a week. Metro North says parking fees apply anywhere on the hospital campus from 30 October 2023.
Parking fees including GST
| Parking time | Fee |
|---|---|
| 0-15 minutes | Free |
| 15-60 minutes | $3.00 |
| 1-2 hours | $5.00 |
| 2-3 hours | $7.00 |
| 3-4 hours | $9.00 |
| 4-6 hours | $11.00 |
| 6-24 hours | $13.00 |
| Motorcycle flat rate | $5.00 |
Parking options on campus
| Car park | Best for | Key details |
|---|---|---|
| Main Entrance P1 | Emergency Department and Main Hospital | 31 car spaces and 4 motorcycle bays. Vehicle access via McKean Street or All Weather Access Road off Mewett Street. |
| Multi-Storey Car Park P2 | Emergency Department, Main Hospital and Specialist Outpatients | 980+ spaces, 20 disability spaces, 12 EV charging bays, and 2.2m standard height clearance. |
| Community Health Car Park P8 | Community and Oral Health, Mental Health | 57 spaces including 3 disability spaces. |
| Drop-off zones | Short drop-off and pick-up | Located outside Emergency, Main Hospital, Mental Health Ward 2, Community and Oral Health, and outside the Education Centre. Time restrictions apply. |
How to pay for parking
- Take a paper ticket at the entry gate.
- Pay when leaving using a pay station or the exit gate.
- Pay stations accept cash and credit/debit card.
- Exit gate payment is by credit/debit card only, with no cash at the exit gate.
- Pay machines are on the ground floor of the Multi-Storey Car Park and outside the Main Hospital, Specialist Outpatients building and Community and Oral Health building.
- Assistance buttons are available at pay stations and entry/exit gates 24/7.
Parking concessions and accessibility
| Need | What Metro North says |
|---|---|
| Concession program | Eligible patients and primary carers may qualify for discounted parking. |
| Frequent attendee | Patient needs to be at the hospital two or more times a week for two weeks or longer. |
| Extended stay | Patient stays in hospital for 14 or more days in a row. |
| Financial hardship or special consideration | May be assessed through the concession application process. |
| How to apply | Complete the concessions application form and take it to the main reception desk. |
| Accessible parking | Spaces are available in the Multi-Storey Car Park P2, Community and Oral Health P8, Mental Health P9 and in the drop-off zone at the front of the Main Hospital. |
| Wheelchair help | Ask a volunteer at the Main Entry Information Booth if you need mobility assistance. |
| Car Park Office | Open 7:00am-4:00pm Monday to Friday, excluding public holidays. Phone: (07) 5429 4722. After hours: (07) 5433 8888. |
Bus, train, taxi and rideshare access
Caboolture Hospital can be reached by bus, train, taxi, rideshare and car. Allow extra time if you have an outpatient appointment because car parking, check-in and clinic waiting time can add delays.
Bus
- TransLink bus stop 310304 is on McKean Street, opposite St Columban’s College.
- Route 655 connects Caboolture Station, Caboolture Hospital, TAFE and USC.
- Routes 895, 896 and 897 connect Caboolture, Woodford and Kilcoy on listed days.
- Use TransLink or call 13 12 30 for fares and timetable changes.
Train
- Caboolture train station is about 1.5km from Caboolture Hospital.
- Caboolture and Sunshine Coast line trains operate to Brisbane, Ipswich, Springfield, Nambour and Gympie North.
- TravelTrain services also stop at Caboolture Station for some longer-distance Queensland trips.
Taxi and rideshare
- Free taxi phones are at the Main Entry volunteer hut off Mewett Street.
- Rideshare can drop off and pick up at this location.
- Use the Emergency drop-off only when attending Emergency.
Public/private billing, Medicare and hospital payment contacts
Caboolture Hospital is a public hospital. Billing can depend on whether you are a public patient, private patient, Medicare-ineligible patient, overseas visitor, veteran, workers compensation patient or third-party claim patient.
| Billing question | What to do |
|---|---|
| Public or private patient choice | Ask about public/private patient options at your first appointment or admission. Personal advice about private health insurance should come from your health fund. |
| Private health insurance | Confirm your cover, excess, gap risk and discharge medication costs with your insurer before choosing private treatment. |
| Patient Options Liaison Officer | Phone: (07) 5433 8168. Email: POLOCAB@health.qld.gov.au. |
| Patient Options advice listed elsewhere by Metro North | Caboolture Hospital phone: (07) 5433 8772. Email: POLOCAB@health.qld.gov.au. |
| Medication costs | You may need to pay a medication bill online, in person or by mail depending on your situation. |
| Accounts for inpatients | Phone: (07) 3542 5043. |
| WorkCover or third party | Bring your claim number and confirm the billing pathway before or during your appointment. |
Admission, surgery and day procedure checklist
If you are coming in for admission or surgery, Caboolture Hospital directs patients to the Admissions Desk on the ground floor of the Main Building. Day procedure patients may then be directed to the Day Procedure Unit on Level 2.
Bring every visit
- Medicare card.
- Private health insurance card if you want to use it.
- Health Care Card and/or concession card if you have one.
- Current medications, including prescription, over-the-counter and herbal medicines.
- Relevant X-rays, scans, ultrasounds, test results or reports.
- Glasses, hearing aids and mobility aids.
For day procedure
- Responsible adult carer to hear instructions, help you and take you home.
- Advance Health Directive if you have one.
- Jacket or cardigan in case you get cold.
- Follow fasting and medication instructions exactly to avoid cancellation.
For overnight stay
- Dressing gown or cardigan.
- Sleepwear or comfortable day clothes.
- Low-heel, closed-in, non-slip footwear.
- Toiletries and personal items.
- CPAP or medical devices required for care.
- Do not bring valuables or large cash amounts.
Visitor rules, quiet times, children and ward contact
Caboolture Hospital encourages family and friends to visit patients, but rest, infection control and patient safety are important. Always follow ward instructions and speak with the Nurse Unit Manager if special visiting needs apply.
| Visitor topic | Hospital guidance |
|---|---|
| Quiet times | Generally 2:00pm-3:00pm and 8:00pm-8:00am. |
| Special visiting needs | Speak with the Nurse Unit Manager if a patient needs visitors or support during quiet time. |
| Ward reception | Call (07) 5433 8888 and ask to be transferred to the ward. |
| Children visiting | Children must always be accompanied by an adult. |
| Children’s Ward and Special Care Nursery | Parents can stay with children 24 hours a day, 7 days a week. |
| Maternity Ward | Extended visiting times may apply for care partners. Speak with the Maternity Ward or midwife. |
| Bringing food | Check with staff before giving food to a patient. Some patients can become unwell if they eat the wrong food at the wrong time. |
| Flowers | Flowers and potted plants are not allowed in ICU or near patients with respiratory issues. |
| Respectful behaviour | Aggressive, threatening, racist, sexist, demeaning or violent behaviour is not accepted. Security is available 24/7. |
| Smoke-free site | Smoking is not permitted on hospital grounds or within 5 metres of campus boundaries. |
Food, Wi-Fi, enquiries desk, toilets and lost property
Caboolture Hospital has practical facilities for patients and visitors. These details are useful if you have a long appointment, are visiting a ward, or are supporting someone during a hospital stay.
| Facility | Details |
|---|---|
| Main Café | Located in the Clinical Service Building. Open Monday-Friday 7:00am-4:30pm, Saturday-Sunday 9:00am-2:00pm. Phone: 1800 501 269. |
| Food options | The café offers hot meals, sandwiches, sushi, soup, salads, cold drinks, baked sweets, Merlo coffee, convenience foods, gifts, magazines and essential items. |
| After-hours snacks | Snack food and drink vending machines are available 24/7 around the hospital. |
| Nearby food | Central Lakes Shopping Village is across the street and includes food outlets, a dental surgery and medical centre. |
| Free Wi-Fi | Connect to the network named QH-FreeWiFi in patient areas. |
| Enquiries desk | Located in the main hospital foyer. Volunteers help with directions and may escort visitors to destinations between 8:30am and 3:30pm weekdays. |
| Public payphones | Available around the hospital. Ask staff or volunteers for the closest location. |
| Lost property | Items are kept for 3 months and then donated to charity. Call (07) 5433 8888 if you lose a personal item. |
| Toilets | Toilets, disabled toilets and baby change rooms are available in the hospital. |
Disability access, interpreter services and family support
Caboolture Hospital and Metro North provide support for patients and families who need help with language, disability access, cultural support, spiritual care or travel.
| Support need | Available help | Contact or action |
|---|---|---|
| Disability access | Reserved disability parking, dedicated drop-off zone, taxi rank with ramp, wheelchairs at main entrance, lifts to all floors, braille/audible lift features and disabled access toilets on every floor. | Ask volunteers, front information desk or ward staff. |
| Interpreter service | Free interpreter and translation services in multiple languages including Auslan and First Nations languages with native speakers. Interpreters may be in person, by phone or video. | Ask staff for an interpreter and tell them your language. |
| Aboriginal and Torres Strait Islander hospital service | Support, advocacy, hospital system explanation, service information, treatment support and transport support if eligible. | Phone (07) 5433 8888 or email CKW_A_TSI_HealthServices@health.qld.gov.au. |
| Community care referral | Central referral for acute and primary care pathways. | Phone 1300 658 252. |
| Chaplains and prayer room | Spiritual support, pastoral care, ward visits and a quiet place for reflection. | Prayer room phone: (07) 5433 8134. |
| Accommodation/travel support | Patients travelling more than 50km for specialist medical services not locally available may be eligible for the Patient Travel Subsidy Scheme. | Ask staff or check Queensland PTSS eligibility before travel. |
Health records, patient details, feedback and complaints
Use the correct department phone or email for records, account questions, patient details or feedback. This avoids being transferred between departments.
| Need | Contact |
|---|---|
| Accessing health records | Phone: (07) 5433 8660. Email: Cab-HIS-IAU@health.qld.gov.au. |
| Records required for GP, specialist or hospital | Phone: (07) 5433 8405. Fax: (07) 5433 8706. Email: CH-CDP@health.qld.gov.au. |
| Change patient details | Phone: (07) 5433 8627. |
| Feedback or general enquiry | Email: CabH-Feedback@health.qld.gov.au. |
| Consumer Liaison Officer | Phone: (07) 5316 5163. Email: CAB_CLO@health.qld.gov.au. |
| Complaints about care | Speak with ward staff or the nurse in charge first when possible. For complaints, use the Consumer Liaison Officer contact. |
| Ryan’s Rule clinical review | If you are concerned a patient is getting worse and staff have not addressed the concern, ask for Ryan’s Rule or call 13 HEALTH on 13 43 25 84. Ryan’s Rule is not for general complaints. |
Caboolture and Bribie Island satellite health centres
Some care may be directed to nearby satellite health centres rather than the main Caboolture Hospital campus. Confirm the correct site before travelling.
| Site | Address | Phone |
|---|---|---|
| Caboolture Satellite Health Centre | 15 Rowe Street, Caboolture QLD 4510 | (07) 5433 7555 |
| Bribie Island Satellite Health Centre | 103 First Avenue, Bongaree QLD 4507, next to Bribie Island State School | (07) 3410 2800 |
Questions to ask before visiting Caboolture Hospital
Use this phone script to avoid arriving at the wrong building, missing preparation instructions or paying unexpected costs.
- “Which building, entrance, car park and clinic desk should I use?”
- “Is my appointment in the main hospital, Specialist Outpatients, Community Health, Mental Health or a satellite health centre?”
- “Do I need a current GP referral or updated referral?”
- “Is this appointment face-to-face, telephone or telehealth?”
- “Do I need to bring scans, pathology reports, medicines, referral letters or WorkCover claim details?”
- “Will I be asked about public/private patient choice or private insurance?”
- “Can I apply for parking concession because of frequent visits, extended stay or financial hardship?”
- “Can you arrange an interpreter, Auslan support, wheelchair assistance or cultural support?”
- “How early should I arrive for check-in?”
- “Which ward should visitors ask for when calling the switchboard?”
More Australian hospital guides
For comparison with other Australian public hospital pages, you may also find these patient guides useful:
Official Caboolture Hospital links for contact, maps, appointments and fees
| Need | Official link |
|---|---|
| Main hospital page | Caboolture Hospital official page |
| Contact details | Caboolture Hospital contact page |
| Maps and entrances | Maps and directions |
| Parking and transport | Parking and transport |
| Outpatient appointments | Your appointment/outpatients |
| Healthcare services | Caboolture healthcare services A-Z |
| Emergency | Emergency information |
| Maternity | Maternity services |
| Visitor information | Visitor information |
| Assistance and accessibility | Assistance for you and your family |
| Public/private patient billing | Informed financial consent |
| Food, Wi-Fi and services | Food, drinks and services |
Caboolture Hospital FAQs
What is the address of Caboolture Hospital?
Caboolture Hospital is located at 87-129 McKean Street, Caboolture QLD 4510, Australia.
What is the main phone number for Caboolture Hospital?
The main phone number for Caboolture Hospital is (07) 5433 8888.
Does Caboolture Hospital have an Emergency Department?
Yes. Caboolture Hospital has an Emergency Department on the ground floor with separate entry from McKean Street. For a life-threatening emergency, call 000.
How do I get an outpatient appointment at Caboolture Hospital?
Your doctor needs to send a referral to the hospital. Caboolture Hospital then sends a letter offering an appointment or advising that you have been placed on a waitlist.
What number should I call to change a Caboolture Hospital outpatient appointment?
Call the clinic number listed on your appointment letter. Metro North lists the general outpatient appointments contact as (07) 5433 8955, and many Specialist Outpatient clinics use (07) 5433 8474.
How much is parking at Caboolture Hospital?
Parking fees include 0-15 minutes free, $3 for 15-60 minutes, $5 for 1-2 hours, $7 for 2-3 hours, $9 for 3-4 hours, $11 for 4-6 hours, $13 for 6-24 hours and $5 motorcycle flat rate.
Where should I park for Caboolture Hospital outpatients?
The Multi-Storey Car Park P2 is a good choice for Specialist Outpatients, the Main Hospital and Emergency. Community Health Car Park P8 is best for Community and Oral Health and Mental Health.
Does Caboolture Hospital offer maternity services?
Yes. Caboolture Hospital offers maternity services. Maternity outpatient appointments are listed on (07) 5433 8701, Birth Suite is on (07) 5433 8670, and Home Maternity Service is on (07) 5433 8923.
What should I bring to a Caboolture Hospital appointment?
Bring your appointment letter, Medicare card, private health insurance card if applicable, concession card if you have one, current medications, relevant scans or test reports, glasses, hearing aids and mobility aids.
Does Caboolture Hospital have interpreter or disability support?
Yes. Metro North provides free interpreter and translation services, including Auslan and First Nations languages. Caboolture Hospital also has disability parking, drop-off zones, wheelchairs, lifts, accessible toilets and mobility help through volunteers or staff.
Source and update note
This guide is based on official Caboolture Hospital and Metro North Health pages for contact details, maps, Emergency, outpatient appointments, parking and transport, services, maternity, visitor information, patient support, billing, accessibility, interpreter help and facilities.
Hospital phone numbers, clinic locations, waitlist processes, parking charges, visiting rules and service availability can change. Always confirm urgent, appointment-specific or billing-specific details directly with Caboolture Hospital before travelling.
This article is an informational hospital guide only. It does not provide medical advice, diagnosis, treatment recommendations or emergency triage.