Rockhampton Hospital address, appointments and contact guide
Rockhampton Hospital is a Queensland public hospital on Canning Street, Rockhampton. This practical guide covers its verified address, switchboard, Emergency access, specialist outpatient referrals, appointment changes, parking fees, visitor hours, public transport, health records and patient support.
Do not wait for an outpatient appointment or switchboard response. For non-urgent health advice, call 13 HEALTH on 13 43 25 84.
Verified address, phone and map
- Hospital name
- Rockhampton Hospital
- Hospital type
- Queensland public hospital
- Health service
- Central Queensland Hospital and Health Service
- Street address
- Canning Street, Rockhampton QLD 4700
- Postal address
- PO Box 871, Rockhampton QLD 4700
- Main phone
- (07) 4920 6211
- Opening
- The hospital is open 24/7. Individual outpatient clinics and administrative offices have separate operating hours.
Choose the right next step
Life-threatening emergency
Call 000. Do not delay because of an online guide, clinic booking or uncertain hospital entrance.
Emergency Department
Rockhampton Hospital provides 24-hour Emergency care. Patients are assessed and treated according to clinical urgency.
Specialist appointment
See your GP first. If specialist review is needed, the GP sends a referral to the hospital for assessment and prioritisation.
Existing appointment
Use the clinic phone number on your appointment letter. Different clinics can have different contact numbers.
Ward or patient enquiry
Call the main switchboard on (07) 4920 6211 and ask to be connected to the relevant ward.
Parking assistance
Call the Car Park Management Office on (07) 4920 7534, Monday–Friday, 8am–4pm.
How to get a specialist outpatient appointment
You cannot normally book a first public specialist appointment simply by selecting a date online. The usual pathway begins with a clinical referral.
Change, cancel or check an appointment
| Situation | What to do | Why it matters |
|---|---|---|
| You cannot attend | Call the direct number on your appointment letter as soon as possible. | The clinic may be able to offer the appointment to another patient and explain the rebooking process. |
| You lost the letter | Call (07) 4920 6211 and ask for the relevant outpatient clinic. | Clinic-specific phone numbers differ, so the switchboard can direct the call. |
| You are running late | Call the clinic number on the letter before travelling or while safely stopped. | The clinic can tell you whether you can still be seen or need another appointment. |
| Your contact details changed | Tell the clinic and your GP your current phone number and address. | Appointment notices and wait-list communication depend on accurate details. |
| Your symptoms worsened | Contact your GP, call 13 HEALTH or seek urgent/emergency care depending on severity. | An outpatient waiting list is not an emergency-care pathway. |
| You have a referral question | Ask your GP when it was sent, then call the hospital’s outpatient unit if needed. | A referral may require additional clinical information before it can be accepted or prioritised. |
Do not rely on a phone number copied from another Rockhampton clinic. Official service pages show that appointment-change numbers vary between specialties.
What to bring to an outpatient appointment
Appointment details
- Appointment letter or booking message
- Clinic name, date and time
- Directions or building details
Cards and contacts
- Medicare card
- Pension or concession card
- Your GP’s contact details
Medical information
- Relevant test results and reports
- X-rays, ultrasounds or other scans
- Current medicine and supplement list
Questions
Write down the main questions you want answered, including tests, treatment, medicines, risks and follow-up arrangements.
Support person
You may bring a family member, friend or carer. Tell the clinic in advance if access or communication support is required.
Waiting time
Arrive ahead of the scheduled time. Delays can occur when another patient requires complex or urgent care.
Emergency Department and urgent alternatives
When to use Emergency
Use Emergency for serious illness or injury requiring immediate hospital assessment. Patients are triaged, so treatment order is based on urgency rather than arrival time.
- Call 000 for life-threatening emergencies.
- Take a GP referral letter or relevant clinical documents if you have them and it is safe to do so.
- Tell triage staff immediately if symptoms worsen while waiting.
- Do not use outpatient appointment contacts for emergency advice.
When it may not be an emergency
For non-life-threatening health concerns, appropriate options may include your GP, pharmacist, an urgent care clinic or 13 HEALTH.
13 HEALTH: 13 43 25 84, with registered-nurse advice available 24 hours.
View Rockhampton Hospital information on Queensland Open Hospitals.
Parking fees, concessions and drop-off points
Rockhampton Hospital car parks are open 24/7. The official parking page currently publishes the following rates as applying from 1 July 2024; check the official page for any later change before travel.
| Parking time | Standard fee | Concession fee |
|---|---|---|
| Less than 15 minutes | Free | Free |
| 15 minutes–1 hour | $2.00 | $2.00 |
| 1–3 hours | $4.00 | $2.00 |
| 3–4 hours | $6.00 | $3.00 |
| 4–6 hours | $8.00 | $4.00 |
| Maximum daily rate | $10.00 | $5.00 |
| Maximum weekend daily rate | $6.00 | $6.00 |
Accessible parking
The multi-level car park has 21 accessible spaces near the elevators. A valid Australian or international disability parking permit must be displayed.
Main drop-off
The main patient pick-up and drop-off zone is at the hospital’s main entrance and is accessed from North Street.
Oncology access
Medical oncology patients can use the drop-off and parking area at the Cancer Services Building entrance, accessed from Canning Street.
Pay stations
Pay stations are at the multi-level car park ground-level entrance, the hospital main entrance and the Geriatric and Rehabilitation Services entrance.
Payment methods
The official page lists cash, debit card and credit card as accepted parking-payment methods.
Wheelchair help
Ask a volunteer at the main entrance if you need to borrow a wheelchair for the journey from drop-off or parking.
How to apply for concessional parking
Concessions may be available for eligible cardholders, long-term or frequent treatment, cancer or dialysis care, financial hardship and certain carer situations.
Car Park Management Office: (07) 4920 7534, Monday–Friday, 8am–4pm. Official email: RockhamptonHospitalCarPark@health.qld.gov.au.
Bus, taxi and campus directions
Public bus
Translink route 404 services Rockhampton Hospital. The hospital bus stop is on North Street.
Journey planning
Use the official Translink journey planner or call 13 12 30 before travel.
Taxi
Taxis must be ordered by phone. The official hospital page lists Black & White Cabs on 13 32 22 and Rockhampton Yellow Cabs on 13 19 24.
Hospital map
Use the official Rockhampton Hospital map PDF for car parks, pay stations, entrances and drop-off zones.
Allow extra time
Construction, full car parks or an unfamiliar clinic location can add time. Check the latest letter and current hospital signs.
Long-distance travel
If specialist care requires substantial travel, ask whether the Patient Travel Subsidy Scheme may help with eligible travel and accommodation costs.
Visiting hours
- General wards
- Every day, 10:00am–8:00pm
- Intensive Care Unit
- Every day, 11:00am–4:00pm and 5:00pm–7:00pm
- Outside normal hours
- Contact the relevant clinical unit. Staff may be able to arrange another time.
- Before travelling
- Confirm ward-specific access if the visit is urgent or the patient’s condition has changed.
Help protect patients
- Do not visit if you have vomiting, diarrhoea, fever, cough, sore throat or another infectious illness.
- Clean your hands when entering and leaving patient areas.
- Follow staff instructions about visitor numbers, masks or isolation precautions.
- Ask the ward before bringing flowers, food or other restricted items.
Hospital services and care areas
Queensland Health lists Rockhampton Hospital as a public hospital providing emergency, acute, specialist, surgical, medical, maternity, paediatric, cancer, cardiac, renal and rehabilitation care. Exact clinic availability and referral rules vary.
Emergency and intensive care
Emergency medicine, intensive care, coronary care and acute hospital assessment.
Surgery
Operating theatres, day surgery, general surgery, orthopaedics and selected visiting surgical specialties.
Cardiac care
Cardiology, coronary care, cardiac investigations and expanding cardiovascular services.
Cancer and blood services
Oncology, chemotherapy, palliative care and haematology-related services.
Women and children
Obstetrics, gynaecology, paediatrics and neonatal special-care services.
Renal care
Renal services and ongoing treatment pathways, with parking concessions for eligible regular patients.
Medical imaging
Radiology and ultrasound services associated with public hospital care.
Rehabilitation
Inpatient and outpatient rehabilitation for eligible referred patients.
Specialist outpatients
Public specialist review after referral assessment and clinical prioritisation.
For other Queensland regional-hospital pathways, see the Mackay Base Hospital guide, Bundaberg Hospital guide, Hervey Bay Hospital guide and Townsville University Hospital guide.
Interpreter, travel and health-record support
Free interpreter service
Professional interpreters can support hospital, primary-care and specialist appointments in person, by phone or by video at no charge.
- Tell your GP to include the language and interpreter requirement in the referral.
- Call the hospital or clinic at least two weeks before a planned appointment where possible.
- For Emergency or after-hours help, ask a nurse or ward clerk for an interpreter.
Patient Travel Subsidy Scheme
Patients who live in a rural or remote location and must travel more than 50 kilometres to access specialist care unavailable locally may be eligible for travel and accommodation assistance.
Check eligibility and obtain approval through the official process before assuming all costs will be reimbursed.
Requesting a copy of your health record
- Open the official Central Queensland Health records page.
- Download and complete the administrative-access application form.
- Include acceptable proof of identity certified by a Justice of the Peace or Commissioner for Declarations.
- Send the application to the Release of Information Unit or deliver it to a hospital front reception.
Release of Information Unit: (07) 4920 6734
Email: cqhhs.roi@health.qld.gov.au
Post: PO Box 871, Rockhampton QLD 4700
Central Queensland Health states there is no charge to access your own health record, although release can be limited where legislation or another person’s privacy applies.
Food and practical facilities
Peak St Café
Located at the hospital’s main entrance and offering hot and cold drinks plus fresh and cooked food.
Weekday café hours
Monday–Friday, 7:00am–5:00pm.
Weekend and public holidays
7:00am–4:00pm. The official page states public-holiday hours are the same as weekend hours.
Accessibility
Queensland Health lists accessible buildings, toilets, telephones and tactile ground-surface indicators.
First Nations support
Indigenous health-worker access and Aboriginal and Torres Strait Islander support are available through Central Queensland Health.
Directions help
Ask volunteers or reception staff if you are unsure of the correct clinic, ward, lift or building.
Official Rockhampton Hospital links
Rockhampton Hospital FAQs
What is the address of Rockhampton Hospital?
Rockhampton Hospital is on Canning Street, Rockhampton QLD 4700. Its postal address is PO Box 871, Rockhampton QLD 4700.
What is Rockhampton Hospital’s phone number?
The main hospital phone number is (07) 4920 6211.
Is Rockhampton Hospital open 24 hours?
Yes. The hospital is open 24 hours a day, seven days a week. General-enquiry office hours are Monday to Friday from 8:00am to 5:00pm, and individual clinics have their own hours.
Does Rockhampton Hospital have a 24-hour Emergency Department?
Yes. Rockhampton Hospital provides 24-hour Emergency care. Call 000 for a life-threatening emergency.
How do I get a specialist appointment?
The usual first step is a GP referral. The hospital assesses the referral and prioritises it according to clinical urgency. The outpatient clinic contacts you if an appointment is required.
How do I change or cancel an appointment?
Call the clinic-specific number printed on your appointment letter as early as possible. If you no longer have the letter, call the hospital on (07) 4920 6211 and ask for the relevant outpatient unit.
Is a public outpatient appointment free?
Central Queensland Health states that the appointment is free if you are attending as a public patient and have a Medicare card. Bring the card to each appointment.
What should I bring to an outpatient appointment?
Bring your appointment letter, Medicare card, concession card if applicable, relevant test results and scans, medicines or a medicine list, and your GP’s contact details.
How much is parking at Rockhampton Hospital?
The current official parking page lists less than 15 minutes as free, 15 minutes to one hour at $2, one to three hours at $4 and a maximum standard daily fee of $10. The listed maximum weekend daily fee is $6. Concession rates may be available.
What are the visiting hours?
General ward visiting hours are 10:00am to 8:00pm every day. Intensive Care Unit visiting is 11:00am to 4:00pm and 5:00pm to 7:00pm every day.
Which bus goes to Rockhampton Hospital?
Translink route 404 services Rockhampton Hospital, with the bus stop on North Street. Check the Translink journey planner for current times.
How do I request my Rockhampton Hospital medical records?
Complete the administrative-access application form and provide certified proof of identity. The Release of Information Unit phone is (07) 4920 6734 and its email is cqhhs.roi@health.qld.gov.au.
Source and safety note
This page is an independent hospital guide, not Rockhampton Hospital’s booking system and not medical advice. Details were checked against current Central Queensland Hospital and Health Service pages for Rockhampton Hospital, specialist appointments, surgery preparation, parking, transport, interpreters and health records, plus Queensland Health facility and Emergency information. Clinic contacts, parking fees, construction access, services and visiting rules may change. Follow your latest appointment letter and confirm time-sensitive details with the hospital.