Wollongong Hospital: Address, Appointment & Contact Info

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Illawarra public hospital visit planner

Wollongong Hospital appointments, emergency access, map and parking guide

Wollongong Hospital is the major referral and teaching hospital for the Illawarra Shoalhaven region. This guide is made for patients, carers, families and visitors who need practical answers before calling, attending Emergency, preparing for surgery, visiting maternity, checking parking fees or finding the right ward contact.

Use this page to quickly find the switchboard, Emergency Department contacts, pre-admission phone number, ward numbers, maternity contacts, parking rates, concession parking rules, public transport options, visiting hours, what to bring and official links.

For a life-threatening emergency in Australia, call 000. Do not wait for a clinic callback or rely on an online guide if symptoms are serious.
Call first Switchboard, ward, clinic or Emergency pathway
Confirm Appointment, referral, entrance and documents
Arrive Loftus Street, Crown Street, car park or Gong Shuttle
Check in Bring Medicare, medicines, scans and support details

Fast answer: Wollongong Hospital address and phone numbers

Main hospital

Wollongong Hospital

49 Loftus Street, Wollongong NSW 2500

Switchboard: 02 4222 5000

Emergency Department

Adult and general emergency access

Emergency is open 24 hours, 7 days.

ED ward contact listed by ISLHD: 02 4222 5330

Pre-admission clinic

Before surgery

Phone: 02 4255 1210

This is a free service; patients are contacted to make an appointment.

Need Best contact or action Useful detail
Life-threatening emergency Call 000 Use 000 for chest pain, stroke symptoms, severe breathing difficulty, collapse, major bleeding, poisoning, severe allergic reaction or major injury.
Hospital switchboard 02 4222 5000 Use this for general enquiries, patient location, wards, departments, clinics and after-hours direction.
Emergency Department Entrance off Darling Street / Crown Street side; ED contact listed as 02 4222 5330 Healthdirect and ISLHD list emergency service availability as 24 hours.
General written correspondence Wollongong Hospital, Locked Bag 8808, South Coast Mail Centre NSW 2521 ISLHD says written enquiries should be marked to the attention of the General Manager.
Antenatal appointment changes 02 4253 4256 or 02 4253 4284 Antenatal Clinic is located on Level 1, Block D and opens 8:30am to 4:30pm.
Birthing Unit 02 4222 5270 Call if over 20 weeks pregnant with pregnancy concerns or if you think you are in labour. Open 24 hours, 7 days.
Maternity ward C2 West 02 4253 4201 Located on Level 2, Block C, beside the Neonatal Unit and near the Birthing Unit.
Intensive Care Unit 02 4255 1387 Specialist ward visiting arrangements may apply. Speak with ICU staff.
Transit Lounge 02 4225 1215 Located Level 1, Block A. Open Monday to Friday, 8:00am to 8:30pm.
Mental health crisis support 1800 011 511 ISLHD lists this alongside Wollongong mental health and psychiatry emergency care services.

Wollongong Hospital map, entrances and location planning

The main hospital address is 49 Loftus Street, Wollongong NSW 2500. The campus also has access points around Crown Street, Darling Street, Dudley Street and New Dapto Road depending on whether you are attending Emergency, parking, day surgery, maternity, wards or outpatient services.

Official surgery video for Wollongong Hospital

This official ISLHD surgery video is useful if you or a family member is booked for surgery at Wollongong Hospital. It covers practical day-of-surgery ideas such as parking, drop-off, finding your way and where to get help.

What type of hospital is Wollongong Hospital?

Hospital type Major public referral and teaching hospital for the Illawarra Shoalhaven region.
District role ISLHD describes Wollongong Hospital as the largest of its eight hospitals and the region’s tertiary referral hospital for specialist and complex cases.
Campus size ISLHD describes the hospital as having a bed base of more than 500.
Emergency demand ISLHD states Wollongong’s Emergency Department is one of the busiest in NSW, with around 70,000 presentations each year.
Cancer care The campus incorporates the Illawarra Regional Cancer Care Centre.
Accreditation ISLHD states the hospital is fully accredited by the Australian Council on Healthcare Standards.

Appointments, referrals, outpatient clinics and pre-admission

Wollongong Hospital services usually work through referral, booking or hospital triage. For planned surgery, patients may be contacted for Pre-Admission Clinics. For maternity care, GP referral and antenatal clinic triage may apply. For Emergency, use 000 or the Emergency Department pathway depending on urgency.

Pre-Admission Clinics

  • Phone: 02 4255 1210
  • Purpose: help patients get ready for surgery.
  • Cost note: ISLHD describes the Pre-Admission Clinic as a free service.
  • Patients are contacted to make an appointment.
  • Patients may speak with nurses, doctors, anaesthetists and other health professionals.
  • Appointments may take 3 to 6 hours depending on the operation.

Tests that may happen at pre-admission

  • Blood tests
  • ECG to check the heart
  • Chest or limb x-ray
  • Other appropriate tests
  • Other appointments if needed
  • Important: missing the clinic may lead to surgery cancellation.

Appointment questions to confirm

Question Why it matters Who to ask
Do I need a GP or specialist referral? Specialist, maternity, surgical and outpatient services often require referral or triage. Your GP, specialist or hospital clinic.
Where exactly do I go? Wollongong Hospital has blocks, levels, multiple entrances and separate units. Appointment letter, switchboard or the clinic phone number.
How long will it take? Pre-admission appointments can take several hours and Emergency waits depend on clinical urgency. Clinic or treating team.
Do I need an interpreter? ISLHD says the Health Care Interpreter Service is free, confidential and available 24/7. Tell your service provider as early as possible.
Could Medicare, PBS or fees apply? Hospital pages advise patients to contact services to discuss fees, Medicare rebates and the Pharmaceutical Benefits Scheme. Clinic, billing staff, Medicare or your health fund.

Emergency Department, urgent care and what happens after arrival

Call 000 for life-threatening symptoms. Use Emergency for serious or urgent health problems, not routine appointment changes.
Emergency opening hours 24 hours, seven days a week.
Emergency entrance guidance ISLHD Emergency service information lists an entrance off Darling Street. ICU travel guidance also describes the main Emergency Department access as across the road from 7 Eleven at the corner of Darling and Crown Street, Wollongong.
Emergency contact Main hospital switchboard: 02 4222 5000. Enquiries list Emergency Department: 02 4222 5330.
What to bring to Emergency Medication list or medicines, GP/medical centre contact, Medicare card or passport if not an Australian citizen.
What may happen after assessment Emergency staff may treat and discharge you, arrange tests, ask a specialist team to review you, admit you to hospital or arrange community/outpatient follow-up.
Waiting time reminder Emergency patients are seen based on clinical urgency. Further waits may occur for x-rays, tests or specialist review.

Wollongong Hospital services, clinics and direct phone numbers

Wollongong Hospital has a broad service list across Emergency, cancer, medicine, surgery, maternity, kids and families, mental health, medical imaging, pharmacy, palliative care, allied health and rehabilitation. Use these direct numbers only when they match your appointment or care pathway.

Service or ward Phone Practical use
Hospital switchboard 02 4222 5000 Safest first number if you are unsure which department you need.
Emergency Department 02 4222 5330 Use 000 first for life-threatening emergencies.
Pre-Admission Clinics 02 4255 1210 Preparation before surgery or procedure.
Medical Assessment Unit 02 4222 5690 Medicine pathway / acute assessment unit.
Endoscopy Unit 02 4222 5180 Gastroenterology/endoscopy enquiries; listed opening hours are Monday to Friday, 8:00am to 3:30pm.
Endocrinology Outpatient Clinic 02 4255 1211 Endocrinology outpatient appointment pathway.
Cardiac Diagnostic Centre 02 4253 4640 Cardiology diagnostic service contact.
Coronary Care Unit 02 4222 5250 Cardiac inpatient/acute care ward contact.
Illawarra Heart Health Centre 02 4253 4908 Heart health / cardiac rehab pathway.
Neurology Outpatient Clinic 02 4253 4430 Neurology outpatient appointment pathway.
TIA Clinic 02 4255 1238 Transient Ischemic Attack clinic contact.
Medical Imaging 02 4222 5322 Imaging booking/preparation questions.
Nuclear Medicine 02 4253 4100 Nuclear medicine service contact.
Illawarra Cancer Care Centre 02 4222 5200 Medical oncology, radiation oncology and cancer patient transport pathways.
Pharmacy 02 4222 5340 Medication, inpatient pharmacy and discharge medicine questions.
Physiotherapy / Allied Health 02 4253 4500 Physiotherapy, dietitian, occupational therapy, speech pathology and social work contacts appear under this number in several listings.
Intensive Care Unit 02 4255 1387 Specialist ward; speak with staff about visiting and updates.
Psychiatry Emergency Care Centre 02 4253 4350 / 1800 011 511 Adult, child, adolescent and youth psychiatry emergency care listings.
Wollongong Mental Health Unit 02 4253 4300 / 1800 011 511 Mental health unit contact and NSW mental health line support.
Transit Lounge 02 4225 1215 Safe waiting area for medically stable patients awaiting discharge, ward admission or transfer.

Maternity, antenatal clinic, birthing unit and baby services

Wollongong Hospital provides planned maternity care as a Level 5 maternity service. The maternity pathway includes pregnancy care, antenatal clinic, birthing services, maternity ward, neonatal services, preparation for birth, parenting and breastfeeding groups.

Antenatal Clinic

  • Location: Level 1, Block D, Wollongong Hospital
  • Opening hours: 8:30am to 4:30pm
  • Appointment changes: 02 4253 4256 or 02 4253 4284
  • Your GP sends a referral to the Antenatal Clinic.
  • Once referral is received, it is triaged and a midwife or administration clerk contacts you for booking.
  • Bring your yellow antenatal record card and any tests or ultrasound results since your last appointment.

Birthing Unit

  • Location: Level 2, Block C
  • Phone: 02 4222 5270
  • Fax: 02 4253 5544
  • Open 24 hours, 7 days
  • Offers care for pregnant women from 20 weeks gestation.
  • Call if over 20 weeks pregnant and concerned, or if you think you are in labour.
  • Assessments can take a few hours.
Maternity service Phone / location Useful note
Maternity Ward C2 West 02 4253 4201; Level 2, Block C Located beside the Neonatal Unit and near the Birthing Unit.
Neonatal Services 02 4253 4248 Baby/neonatal service contact.
Neonatal Unit 02 4253 4247 Unit contact listed under Wollongong Hospital services.
Children’s Ward B3 West 02 4222 5210 Paediatric inpatient ward contact.
Paediatric Assessment Unit 02 4222 5133 Paediatric assessment service contact.
Paediatric Medical Staff Specialist Outpatients 02 4222 5862 Paediatric outpatient specialist clinic pathway.
Interpreter note: Professional interpreters are available if you need help communicating with staff. ISLHD says staff can book an interpreter and the service is free and confidential.

Wollongong Hospital parking fees, entrances and concessions

Wollongong Hospital Car Park offers paid parking for patients, carers, visitors and staff, with dedicated parking for motorbikes and bicycles. Hospital access is via lifts in the car park and the overhead walkway that joins the main entrance at Loftus Street.

Car park entries/exits Two entry/exit points off Dudley Street and two entry/exit points off New Dapto Road.
Pay stations Two automatic pay stations: Level P1 north near the overhead bridge and lifts, and Level P1 south in the new area. Credit card payment is also available at exit gates.
Car park operator Secure Parking manages the facility on behalf of Wollongong Hospital. Staff are located on Level P2 north in the old car park section.
Car park office hours Monday to Friday 5:30am to 8:30pm; Saturday and Sunday 10:00am to 5:00pm.
Street parking warning ISLHD day surgery guidance says very little free parking is available around Wollongong Hospital and nearby streets have strict time limits.

Standard parking fees listed by ISLHD

Parking time Fee
First 15 minutesFree
More than 15 minutes to 1 hour$8.10
More than 1 hour to 2 hours$12.00
More than 2 hours to 3 hours$16.20
More than 3 hours to 4 hours$18.90
More than 4 hours to 5 hours$21.70
More than 5 hours$24.20
Maximum daily fee$24.20

Concession parking

Concession item Details
Who may be eligible? Mobility Parking Scheme permit holders, Pensioner Concession Card holders, Gold Veterans Affairs Card holders, Health Care Card holders, ongoing cancer treatment patients, regular or long-term treatment patients, frequent carers of long-term patients, cardiac rehabilitation attendees, daily dressing outpatients and health promotion education class attendees.
Where to ask ISLHD says others may be eligible and advises asking the Enquiries Desk at Wollongong Hospital main entrance, Loftus Street.
How to claim Present parking ticket, photo identification and concession card or completed request form at the Secure Parking Car Park Office on P2 north before exiting.
0 to 3 hours concession Free
One exit ticket $6.80
3-day frequent-use ticket $13.50
7-day frequent-use ticket $27.10

Public transport, Gong Shuttle and arrival options

Transport option How it helps Wollongong Hospital visitors
Free Gong Shuttle ISLHD ICU travel guidance says the Free Gong Shuttle Bus, routes 55A and 55C, stops outside on Crown Street and runs every 10 to 20 minutes on a loop from Wollongong Station to Wollongong University via Wollongong Hospital, Burelli Street and the Innovation Campus.
Public buses ISLHD day surgery guidance says public buses stop just outside the Crown Street entrance.
Train Use Transport for NSW trip planner or local bus/shuttle connections from Wollongong Station.
Driving Use Dudley Street or New Dapto Road for hospital car park access. Allow extra time during busy clinic and visiting periods.
Emergency arrival Emergency access is linked with the Darling Street / Crown Street side. In a life-threatening emergency, call 000 rather than driving yourself if unsafe.

Visiting hours, maternity visitors and when not to visit

General wards 8:00am to 8:00pm each day.
Visitor numbers ISLHD says visitor numbers are no longer restricted, but restrictions on large groups can still apply for physical distancing and privacy. Visitors may be asked to leave if patient care requires it.
Specialist wards ICU, Mental Health, Birthing/Maternity, Paediatrics/Neonatal and Rehabilitation may have specific arrangements. Speak with ward staff.
Maternity ward Partner/support person and siblings can visit for unrestricted time periods between 8:00am and 8:00pm. Other visitors are permitted 11:00am to 1:00pm and 5:00pm to 7:00pm.
Paediatrics and neonatal Children can have both parents/carers during the day with no restriction on visit length. Speak with nursing staff about staying overnight.
Do not visit if Do not visit if unwell with respiratory symptoms such as cough, runny nose or sore throat. ISLHD also advises people who have tested positive to COVID-19 not to visit hospitals for at least seven days.
Masks You may be asked to wear a mask in some hospital wards. Follow staff instructions.

What to bring to Wollongong Hospital

Bring these items

  • Four pairs of pyjamas or nightgowns labelled with your name if staying
  • Dressing gown and slippers with non-slip soles
  • Toiletries such as soap, toothpaste, toothbrush, hairbrush or comb, razor and tissues
  • Small amount of money for phone, newspaper or small needs
  • Current medications or medication list
  • Glasses, hearing aids and non-electric walking aids
  • Correspondence from your doctor
  • Relevant X-rays and scans
  • Medicare card
  • Private health fund card, Veterans Affairs card, workers compensation, public liability or third-party case details if relevant

Do not bring these items

  • Valuables such as jewellery or large amounts of money
  • Radios, iPods or MP3 players without headphones
  • Electrical appliances, including electric shavers
  • Pot plants
  • Large bags or excessive clothing
  • Alcohol or illegal drugs
  • Video games
  • Latex balloons, which are prohibited in all wards
  • Potted plants, due to infection risk
Valuables warning: ISLHD says theft can occur in hospitals and the hospital cannot accept responsibility for lost or stolen possessions. Leave valuables at home where possible.

Patient support, interpreters, transit lounge and feedback

Support need What to know
Interpreter The Health Care Interpreter Service provides a free and confidential interpreting service 24 hours a day, 7 days a week. Tell your service provider immediately if you need an interpreter.
Transit Lounge Located in the Ambulatory Care Centre, Level 1, Block A. It provides a safe environment for medically stable patients awaiting discharge, ward admission or transfer. Phone: 02 4225 1215. Opening hours listed as Monday to Friday, 8:00am to 8:30pm.
Questions during stay Speak with your doctor, nurse, Nurse Unit Manager, or ask staff to contact the After Hours Nurse Manager.
Feedback ISLHD directs compliments, concerns and complaints through its compliments and complaints process. You can also ask hospital staff how to provide feedback.
Private health insurance You have the right to use public services as a public or private patient. Ask hospital staff and your health fund before choosing private patient status.

Questions to ask before travelling to Wollongong Hospital

For appointments and surgery

  • “Which block, level and entrance should I use?”
  • “Do I need a referral, appointment letter or pre-admission clinic?”
  • “How long should I allow for this appointment?”
  • “Should I bring medicines, scans, test results or fasting instructions?”
  • “Can an interpreter be booked for my appointment?”
  • “Will Medicare, PBS, private insurance or other fees apply?”

For parking and visitors

  • “Which car park entry should I use: Dudley Street or New Dapto Road?”
  • “Am I eligible for concession parking?”
  • “Where do I validate or claim the concession rate?”
  • “Is this ward using general visiting hours or specialist ward arrangements?”
  • “Can children visit this ward?”
  • “Should visitors bring masks or avoid visiting due to infection risk?”

Wollongong Hospital FAQs

What is the address of Wollongong Hospital?

Wollongong Hospital is located at 49 Loftus Street, Wollongong NSW 2500, Australia.

What is the main phone number for Wollongong Hospital?

The main Wollongong Hospital switchboard number is 02 4222 5000.

Is Wollongong Hospital Emergency Department open 24 hours?

Yes. Wollongong Hospital Emergency Department is listed as open 24 hours, seven days a week. For life-threatening emergencies, call 000.

Where is the Emergency Department at Wollongong Hospital?

ISLHD lists the Emergency Department entrance off Darling Street. ICU travel guidance also describes the main Emergency Department access as near the corner of Darling and Crown Street, Wollongong.

How do I contact Wollongong Hospital Pre-Admission Clinic?

The Wollongong Hospital Pre-Admission Clinics phone number is 02 4255 1210. ISLHD says patients are contacted to make an appointment and the service helps patients get ready for surgery.

How much is parking at Wollongong Hospital?

ISLHD lists Wollongong Hospital parking from the first 15 minutes free, then $8.10 for more than 15 minutes to 1 hour, $12.00 for more than 1 to 2 hours, and a maximum daily fee of $24.20.

Is concession parking available at Wollongong Hospital?

Yes. Eligible patients and carers can access concession parking. ISLHD lists 0 to 3 hours free, one exit ticket for $6.80, a 3-day ticket for $13.50 and a 7-day ticket for $27.10.

What are Wollongong Hospital visiting hours?

ISLHD lists general ward visiting hours as 8:00am to 8:00pm each day. Specialist wards such as ICU, mental health, birthing, maternity, paediatrics, neonatal and rehabilitation may have specific arrangements.

What is the Wollongong Hospital Birthing Unit phone number?

The Birthing Unit phone number is 02 4222 5270. It is located on Level 2, Block C and is open 24 hours, seven days a week.

What should I bring to Wollongong Hospital?

Bring your Medicare card, medication list or current medicines, doctor correspondence, relevant scans or X-rays, glasses or hearing aids if needed, and health fund, Veterans Affairs or workers compensation details if relevant.

Source and update note

This guide is based on official Illawarra Shoalhaven Local Health District pages for Wollongong Hospital contact details, enquiries, Emergency Department, services and clinics, parking, visiting hours, patient information, pre-admission, maternity care, antenatal clinic, birthing unit and Transit Lounge, plus Healthdirect and Transport for NSW where useful.

Hospital phone numbers, parking fees, visitor rules, appointment instructions and service availability can change. Confirm urgent, personal or time-sensitive details directly with Wollongong Hospital before travelling.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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