TQEH Woodville appointments, Emergency entry, Kangkanthi access and parking guide
Queen Elizabeth Hospital Woodville, officially The Queen Elizabeth Hospital or TQEH, serves Adelaide’s western suburbs from Woodville South. This guide is written for patients, carers and visitors who need practical contact and arrival details before calling, attending Emergency, parking, visiting a ward or checking outpatient appointment instructions.
Use this page to quickly check the hospital address, phone number, Emergency Department access, outpatient appointment process, Kangkanthi building services, parking fees, accessible parking, map, transport options, medical imaging contact, pharmacy note and what to confirm before travelling.
Quick answer: Queen Elizabeth Hospital Woodville contact details
Main hospital
The Queen Elizabeth Hospital
28 Woodville Road, Woodville South SA 5011
Emergency
24-hour Emergency Department
Kangkanthi Building, Ground floor, facing Woodville Road
Life-threatening emergency: 000
Parking
Main visitor car park
Accessed via Gate 5 off Woodville Road
Short-term/drop-off via Gate 2
| Hospital name | The Queen Elizabeth Hospital, commonly called TQEH or Queen Elizabeth Hospital Woodville |
|---|---|
| Main address | 28 Woodville Road, Woodville South, South Australia 5011 |
| Main phone | (08) 8222 6000 |
| Main fax | (08) 8222 6010 |
| Emergency Department | Open 24 hours. The ED is now located on the ground floor of the Kangkanthi building, facing Woodville Road and adjacent to Fresh+ Cafe. |
| Hospital type | Public acute care teaching hospital providing inpatient, outpatient, emergency and mental health services to Adelaide’s western suburbs. |
| Best first action | Call the switchboard or use the contact details in your appointment letter before travelling, especially if you need the clinic location, appointment time, referral requirements, billing advice or mobility support. |
Queen Elizabeth Hospital Woodville map, entrances and arrival route
The hospital is on Woodville Road in Woodville South. The Kangkanthi building is in the north-east corner of the TQEH precinct, next to Woodville Road, across from the main entrance and inpatient ward blocks. If you are attending the new Emergency Department, use the Kangkanthi/Emergency direction signs rather than the old Emergency Department area.
Useful official video: Emergency arrival at TQEH
The video below is useful for visitors and patients who want a visual sense of arriving at the Queen Elizabeth Hospital Emergency Department. It is embedded for user help only; no VideoObject schema is added because a full verified upload date was not available.
Kangkanthi building entrances, ED access and where services are located
| Access point | What it is used for | Practical note |
|---|---|---|
| Main Kangkanthi entrance | Public access to the Kangkanthi clinical services building. | Located directly opposite the TQEH main entrance to the tower block and the Friends of TQEH gift shop. |
| Emergency Department entrance | Emergency Department arrivals. | Located on the left-hand side of the main Kangkanthi entrance, closer to Woodville Road. |
| Ground-floor public linkway | Connection between Kangkanthi and existing north/south ward buildings. | Use hospital signs and information staff if you need a ward, clinic or imaging area. |
| Gate 2, Woodville Road | Patient drop-off/pick-up and short-term/accessible parking close to Kangkanthi. | Also used for the drop-off/pick-up zone outside the hospital’s main entrance to the tower block. |
| Gate 5, Woodville Road | Main visitor car park and longer-term parking. | The visitor car park includes accessible parking spaces. |
Kangkanthi building service locations
| Level | Services listed in Kangkanthi |
|---|---|
| Ground | Emergency Department, SA Medical Imaging, Changing Places adult accessible changeroom, emergency waiting room, medical imaging waiting room, public lifts, parenting room, toilets and Fresh+ Cafe nearby. |
| Level 1 | Intensive Care Unit, ICU waiting room, procedure suite, cardiac catheter laboratory, central sterile supply department and SA Pathology laboratory. |
| Level 2 | Operating theatres, theatre admissions, pre-operative and recovery spaces. |
| Level 3 | General rehabilitation ward and Tarnma Rehabilitation Unit area. |
| Level 4 | General rehabilitation ward and Karra Rehabilitation Unit area. |
Outpatient appointments, referrals and what to confirm before attending
Outpatient appointments at TQEH are usually arranged after a referral. Your appointment letter or phone call is the most important source for clinic time, clinic location, documents to bring and whether your appointment is face-to-face or by another method.
Before your appointment
- Read your confirmation letter or SMS carefully.
- Check the clinic name, building, level and arrival time.
- Ask whether your referral is current and accepted.
- Confirm whether you need tests, scans or forms before the appointment.
- Ask if a support person, interpreter or mobility support should be arranged.
When to call the switchboard
- You cannot find the appointment phone number on your letter.
- You need the clinic location or building name.
- You need to contact a ward, clinic or department.
- You need to telephone an inpatient staying at TQEH.
- You are unsure whether to attend Emergency or wait for a clinic appointment.
| Appointment question | Why it matters | Best action |
|---|---|---|
| Do I need an appointment? | Emergency does not need an appointment, but outpatient clinics usually do. | Use your referral/appointment letter, or call the switchboard on (08) 8222 6000 for the correct department. |
| Can I walk into the Emergency Department? | Healthdirect notes the ED does not require an appointment, but you should call 000 for life-threatening emergencies. | Use the ED entrance at Kangkanthi for emergency care. |
| What happens when I arrive at ED? | Healthdirect states you will be seen by a senior nurse who collects information and assesses your illness or injury. | After triage, you may be asked to wait in the waiting room depending on urgency. |
| Are children treated at TQEH ED? | Healthdirect says the ED provides services to adults and obstetrics, and paediatric patients are to be referred. | Call 000 in emergencies or ask SA Health/Healthdirect for the correct paediatric pathway. |
| Is there billing for appointments? | Healthdirect lists mixed billing and says bulk billing may be available with conditions, but fees may apply. | Ask the clinic, hospital, Medicare or your insurer before attending if cost matters. |
Emergency Department at Queen Elizabeth Hospital Woodville
| Emergency Department hours | 24 hours a day, including public holidays. |
|---|---|
| ED location | Ground floor of the Kangkanthi building, facing Woodville Road and adjacent to Fresh+ Cafe. |
| ED entrance | On the left-hand side of the Kangkanthi main entrance, closer to Woodville Road. |
| Drop-off/pick-up for ED | Use Gate 2 off Woodville Road for the designated Emergency Department drop-off/pick-up area. |
| Longer-term parking for ED | Use the visitor car park accessed through Gate 5 off Woodville Road. |
| ED fax listed by Healthdirect | (08) 8222 6034 |
Hospital services, clinics and departments at TQEH
| Service or area | What is available | What patients should confirm |
|---|---|---|
| Emergency Department | 24-hour emergency care in the Kangkanthi building. | Use 000 for life-threatening symptoms. Use ED entrance signage for arrival. |
| Inpatient care | TQEH is listed as a 311-bed acute care teaching hospital. | Ward name, visiting rules, bedside visitor limit and discharge planning details. |
| Outpatient care | Specialist outpatient appointments and clinics. | Referral status, appointment letter, clinic desk, building and arrival time. |
| Mental health services | The hospital provides mental health services to Adelaide’s western suburbs. | Crisis pathway, referral route and whether to use ED, community mental health or another service. |
| SA Medical Imaging | Located on the ground floor of Kangkanthi. Radiology phone listed by SA Medical Imaging: (08) 8222 6894. | Referral, booking, preparation instructions and possible fees. |
| SA Pathology | Located in Kangkanthi Level 1 according to the Kangkanthi service map. | Whether pathology is part of your appointment or requires separate instructions. |
| Intensive Care Unit | 14-bed ICU in the Kangkanthi building. | Ward-specific visitor rules and waiting room directions. |
| Operating theatres | 12 operating theatres with pre-operative and recovery spaces in Kangkanthi. | Admission time, fasting instructions and where to check in. |
| Procedure rooms and cardiac catheter lab | 4 procedure rooms and a cardiac catheterisation laboratory in Kangkanthi. | Referral, procedure preparation and post-procedure pick-up rules. |
| Rehabilitation | 52-bed inpatient general rehabilitation facilities in Kangkanthi. | Ward level, visiting rules, allied health schedule and discharge planning. |
| Pharmacy | SA Pharmacy provides services to clinicians and patients at TQEH. | TQEH pharmacy is not open to the general public. |
Urgent Care Hub Woodville and hospital avoidance options
The SA Health Urgent Care Hub Woodville is for patients whose needs can be safely managed outside an emergency department. It helps fill the gap between routine primary care and emergency-level hospital care.
| Urgent Care Hub detail | What to know |
|---|---|
| Reception | 7133 9991 |
| Direct referral phone | 7133 9992 for referrers only. |
| Opening hours | 8:30am to 9:30pm, 365 days a year, including public holidays. |
| Walk-ins | Referral-only; patient walk-ins are not supported at this time. |
| Team/services | Multidisciplinary rapid assessment and urgent care; may include nurses, nurse practitioners, doctors, physiotherapy, pharmacy, social work, podiatry, occupational therapy, dietetics, imaging, telemetry, pathology, supported transport and onward referral. |
| When not to use it | Patients requiring emergency-level medical care should continue to use SA Ambulance Service and/or an emergency department. |
TQEH parking, accessible spaces, drop-off and fees
| Main visitor car park | Access via Gate 5 off Woodville Road. |
|---|---|
| Accessible parking | CALHN’s Kangkanthi public FAQ states there are 72 accessible car parks in the main visitor car park accessed via Gate 5. |
| Short-term and accessible parking near Kangkanthi | Available between the new Kangkanthi building and the tower block, accessed via Gate 2 off Woodville Road. |
| Drop-off/pick-up for Kangkanthi | Use the patient drop-off/pick-up area accessed via Gate 2 off Woodville Road. |
| Emergency drop-off/pick-up | Use the designated Emergency Department drop-off/pick-up area via Gate 2 off Woodville Road. |
| If staying longer | Use the main visitor car park accessed through Gate 5 off Woodville Road. |
Parking fees listed for The Queen Elizabeth Hospital
| Parking duration | Fee |
|---|---|
| 0 to 1 hour | $4 |
| 1 to 2 hours | $7 |
| 2 to 3 hours | $10 |
| 3 to 4 hours | $12 |
| 4 to 5 hours | $13 |
| 5 to 6 hours | $15 |
| 6 to 7 hours | $16 |
| 7 to 8 hours | $18 |
Transport, drop-off planning and arrival tips
If driving
- Use Woodville Road for the hospital precinct.
- Use Gate 2 for Kangkanthi drop-off/pick-up and short-term access.
- Use Gate 5 for the main visitor car park.
- Allow extra time for parking, wayfinding and check-in.
- For Emergency, follow signs to the Kangkanthi ED entrance.
If using public transport or taxi
- Check Adelaide Metro routes before travelling.
- Use the hospital map and appointment letter to find the right building.
- Ask reception or volunteers for wayfinding help on arrival.
- If mobility is limited, ask the clinic about drop-off and accessible entry before leaving home.
- For uncertain routes, call the switchboard before travelling.
What to bring to TQEH appointments, admission or Emergency
Documents and cards
- Appointment letter, SMS or booking confirmation
- Medicare card
- Photo identification
- Referral letter, if required
- Private health insurance details, if relevant
- Concession card, DVA, TAC or WorkCover details, if relevant
- Any hospital forms or consent documents requested by the clinic
Health and practical items
- Current medication list and medicines
- Allergy information
- Recent scans, pathology results or specialist reports if requested
- Glasses, hearing aids, dentures or mobility aids
- Phone charger for long visits
- Parking payment method
- Support person’s contact details
Visitor information, ward contact and patient calls
TQEH has a dedicated visitor information page and ward-specific rules can change. For the safest current advice, call the switchboard or speak with the ward before visiting, especially for ICU, mental health, rehabilitation, infection-control restrictions or after-hours visits.
| Visitor task | Best action |
|---|---|
| Find a patient or ward | Call the switchboard on (08) 8222 6000 and ask for the ward or inpatient. |
| Check visiting hours | Use the official TQEH visitor information page or call the ward before travelling. |
| Bring items for a patient | Ask the ward first. Some items may be restricted for safety, infection control, diet or patient care reasons. |
| Visit ICU or mental health areas | Confirm directly with the ward because visitor access may be different from general wards. |
| Support someone in Emergency | Ask ED staff on arrival. Visitor numbers can be limited so staff can safely assess and treat patients. |
Billing, Medicare and possible patient costs
TQEH is a South Australian public hospital, but costs can depend on Medicare eligibility, private insurance, overseas visitor status, outpatient billing, imaging, pharmacy, compensable claims and whether a service is public, private or mixed billing.
| Situation | What to check |
|---|---|
| Medicare patient | Ask whether your care is public hospital care, outpatient clinic care, mixed billing or a service with separate cost rules. |
| Emergency Department | Use emergency care when needed. Billing details may depend on Medicare eligibility and your personal situation. |
| Healthdirect mixed billing note | Healthdirect lists mixed billing and says bulk billing is available with conditions; fees may apply. |
| Private insurance | Ask your health fund and the hospital about excess, gaps, admission status and discharge medicine costs. |
| Overseas patient | Check overseas patient rules before non-urgent care. Bring passport, insurance documents and Medicare/reciprocal eligibility documents if applicable. |
| WorkCover / motor accident claim | Bring claim details so the correct billing pathway can be used. |
| Medical imaging/pathology | Confirm whether a referral, booking or preparation step is required and whether a fee may apply. |
Medical records, privacy and hospital documents
TQEH has patient information pages for privacy, overseas patients and Freedom of Information. Use official hospital channels for medical records because identity checks and formal request rules may apply.
When to ask about records
- You need discharge papers after a hospital stay.
- Your GP needs results or hospital correspondence.
- You need a formal copy of your medical record.
- You need imaging or pathology reports.
- You are acting for someone else and need authority or consent requirements.
What not to do
- Do not email sensitive medical details to random addresses.
- Do not assume a third-party website can access hospital records.
- Do not rely on an old referral if the clinic needs an updated one.
- Do not bring only digital documents if the clinic asked for printed forms.
Questions to ask before visiting Queen Elizabeth Hospital Woodville
Appointment questions
- “Which building, level and reception desk should I use?”
- “Do I need a referral or updated referral for this appointment?”
- “Is my appointment face-to-face, phone or telehealth?”
- “Should I bring test results, scans, medicines or forms?”
- “Can I bring a support person?”
Arrival, cost and access questions
- “Should I use Gate 2, Gate 5, the main entrance or the ED entrance?”
- “Is there any fee, billing condition or insurance step?”
- “Where is the closest accessible parking?”
- “Is the pharmacy open to the public?”
- “Can you arrange mobility, interpreter or ward access help?”
Official Queen Elizabeth Hospital Woodville links used for this guide
| Need | Official or authoritative page |
|---|---|
| Main TQEH website | The Queen Elizabeth Hospital official website |
| Contact details | TQEH contact page |
| Hospital page on SA Health | SA Health Queen Elizabeth Hospital page |
| Healthdirect hospital listing | Queen Elizabeth Hospital on Healthdirect |
| Healthdirect Emergency Department listing | TQEH Emergency Department on Healthdirect |
| Outpatient appointments | TQEH outpatient appointments |
| Parking | TQEH parking information |
| Kangkanthi building | Kangkanthi building official page |
| SA Medical Imaging at TQEH | The Queen Elizabeth Hospital SAMI site |
| Pharmacy | TQEH pharmacy information |
| Visitor information | TQEH visitor information |
| Medical records / privacy | TQEH Freedom of Information |
Queen Elizabeth Hospital Woodville FAQs
What is the address of Queen Elizabeth Hospital Woodville?
The Queen Elizabeth Hospital is located at 28 Woodville Road, Woodville South, South Australia 5011.
What is the main phone number for The Queen Elizabeth Hospital?
The main switchboard phone number for The Queen Elizabeth Hospital is (08) 8222 6000.
Does Queen Elizabeth Hospital Woodville have a 24-hour Emergency Department?
Yes. Healthdirect lists The Queen Elizabeth Hospital Emergency Department as open 24 hours. For life-threatening emergencies, call 000.
Where is the Emergency Department at TQEH?
The Emergency Department is on the ground floor of the Kangkanthi building, facing Woodville Road and adjacent to Fresh+ Cafe.
Do I need an appointment for the Emergency Department?
No appointment is needed for Emergency Department care. When you arrive, a senior nurse will collect information and assess your illness or injury.
How do I contact outpatient appointments at TQEH?
Use the contact details in your appointment letter first. If you cannot find the right number, call the TQEH switchboard on (08) 8222 6000 and ask for the relevant outpatient clinic or department.
Where do I park at Queen Elizabeth Hospital Woodville?
The main visitor car park is accessed via Gate 5 off Woodville Road. Gate 2 provides patient drop-off/pick-up and some short-term or accessible parking near the Kangkanthi building.
How much is parking at The Queen Elizabeth Hospital?
SA Health parking information lists The Queen Elizabeth Hospital parking from $4 for 0 to 1 hour, $7 for 1 to 2 hours, $10 for 2 to 3 hours, $12 for 3 to 4 hours, $13 for 4 to 5 hours and higher rates for longer stays. Always check current onsite signs.
What services are in the Kangkanthi building?
The Kangkanthi building includes the Emergency Department, SA Medical Imaging, Intensive Care Unit, procedure suite, cardiac catheter lab, SA Pathology, operating theatres, pre-operative and recovery spaces, and general rehabilitation wards.
Is The Queen Elizabeth Hospital pharmacy open to the general public?
No. The TQEH pharmacy provides services to clinicians and patients at the hospital, but the official pharmacy page says it is not open to the general public.
Source and update note
This page is based on official The Queen Elizabeth Hospital, SA Health, CALHN and Healthdirect information for address, phone number, Emergency Department access, Kangkanthi building services, parking, outpatient appointment planning, medical imaging, pharmacy and visitor guidance. Hospital contacts, parking fees, visitor rules, appointment routes and service locations can change, so confirm urgent or personal details directly with TQEH before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.