Appointments, emergency fees, eAdmissions, parking and visitor access
Norwest Private Hospital is a Healthscope private hospital at 11 Norbrik Drive, Bella Vista NSW 2153. This guide gives patients, families and visitors the practical details they usually need before calling, driving, booking, attending Emergency, completing eAdmissions or visiting someone in hospital.
Use the tables below for the main phone number, emergency department contact, surgery/admission steps, specialist appointment rules, parking costs, bus routes, food and pharmacy hours, maternity booking notes and what to bring.
Fast contact: address, phone, emergency and appointment actions
Main hospital
Norwest Private Hospital
11 Norbrik Drive, Bella Vista NSW 2153
Fax: 02 8882 8883
Emergency Department
Open 24 hours, 7 days a week.
Emergency phone: 02 8882 8555
No appointment needed for the private emergency department.
Specialist appointment
Book directly with the specialist doctor’s private rooms.
Main reception cannot book specialist consultations.
Use your GP referral details or the Healthscope specialist directory.
| User intent | Best action | Exact detail to know |
|---|---|---|
| Find the hospital | Use 11 Norbrik Drive, Bella Vista NSW 2153 | The hospital is in Sydney’s North West corridor. Healthdirect also lists the same address, phone and fax. |
| Call reception | 02 8882 8882 | Ask for Admissions, Estimations, ward, maternity booking, Emergency, medical records or the relevant department. |
| Ask admission time | Call main reception | Reception directs callers to Admissions staff for admission-time details. |
| Book a specialist consultation | Contact the specialist rooms directly | Norwest states specialist consultations are booked through the specialist’s private practice, not hospital reception. |
| Get a surgery / hospital stay quote | Call reception during business hours and ask for Estimations | For written estimate, email procedure details to norwest.estimations@healthscope.com.au. |
| Complete admission paperwork | Use Healthscope eAdmissions | Submit eAdmission as soon as possible and no later than 3 days before admission. |
| Medical records request | Use the hospital’s medical record request instruction guide and release form | Norwest links these from its contact page. |
| General enquiry email | Use contact form or listed service email | Healthdirect lists norwestinquires@healthscope.com.au for this service. |
Norwest Private Hospital map and arrival point
The hospital address is 11 Norbrik Drive, Bella Vista NSW 2153. Use the map below for directions, but confirm your admission area, specialist suite, Emergency entry or maternity location before travelling if your letter gives a specific entrance or level.
Private Emergency Department: hours, phone, fees and what it treats
Norwest’s private Emergency Department is listed as open 24 hours, 7 days a week. It is a walk-in department with no appointment needed.
| Emergency Department phone | 02 8882 8555 |
|---|---|
| Emergency hours | Open 24/7, including public holidays. |
| Emergency facility fee with Medicare | $430 standard Emergency Department fee, payable on the day of visit. |
| Private / non-Medicare / overseas facility fee | $650 fixed facility fee listed for emergency doctor consultations without Medicare. |
| Private health insurance note | Emergency Department fees are not covered by private health insurance before admission. Private insurance applies to costs incurred after hospital admission. |
| Extra cost risk | Radiology, pathology and specialist doctor consultations may add fees. Some costs may be partly claimable through Medicare. |
| WorkCover | Facility fee is listed as $430 with Medicare or $650 without Medicare. If you have a claim ID, WiSE can work directly with the workplace insurer. |
| DVA | DVA Gold card holders are not charged the Emergency Presentation Fee. White Card holders may need to pay the DVA rate depending on diagnosis and eligibility. |
Emergency services listed by Norwest
- 24/7 emergency care, open 365 days.
- Specialist emergency physicians and emergency-trained nurses.
- Rapid triage and assessment.
- Onsite diagnostic tools including X-ray, CT, ultrasound and pathology lab services.
- Ambulance bay and drop-off zone directly outside the department.
- Direct access to resuscitation and Intensive Care Unit.
- Access to operating theatres for surgical emergencies.
- Comprehensive care listed for paediatrics, children, adults and elderly patients.
Conditions Norwest lists for Emergency assessment
| Symptom / issue | What to do |
|---|---|
| Chest pain, palpitations, cardiac symptoms | Call 000 first if severe, sudden, worsening or associated with breathing difficulty. |
| Breathing difficulty, asthma, respiratory symptoms | Call 000 for severe breathing difficulty or blue lips. |
| Suspected fractures, workplace injuries, lacerations, wounds | Emergency may assess; call ahead if unsure of private fees. |
| Eye injuries, migraine, headache | Seek urgent help if vision loss, severe sudden headache or neurological symptoms. |
| Anaphylaxis or allergic reaction | Call 000 for severe reaction, swelling, breathing difficulty or collapse. |
| Abdominal pain, vomiting, diarrhoea, dehydration, fever, rashes, burns | Use Emergency if symptoms are urgent or worsening; fees may apply. |
| Pregnancy concerns | Call 000 for life-threatening symptoms; otherwise contact your obstetrician or the hospital for the right pathway. |
Appointments, specialist bookings and eAdmissions
Specialist consultation booking
- Hospital reception does not book specialist consultations.
- Contact the specialist doctor’s private practice directly.
- Use the contact information your GP gave you.
- Healthscope’s specialist directory lists doctors practising at Norwest.
- Confirm consultation fee, referral need, location and whether the appointment is at the hospital or consulting suites.
Admission-time questions
- Call main reception on 02 8882 8882.
- Ask to be directed to Admissions.
- Keep your specialist name, procedure date and booking details ready.
- Do not assume arrival time from another patient’s experience.
eAdmission: details to prepare
| Have this ready | Why it matters |
|---|---|
| eAdmission information card from your specialist | Helps match your online forms to the planned admission. |
| Email address and mobile phone number | Needed for account creation and validation code. |
| Medicare card, pension card or pharmacy benefit card | Used for patient identification and eligibility information. |
| Private health insurance, DVA or third-party coverage | Needed for billing and admission preparation. |
| Personal and next of kin details | Used by the hospital for contact and support planning. |
| GP and referring doctor details | Helps link your care team and referral pathway. |
| Current medications | Norwest asks for prescribed and supplementary medicines; you can upload an existing medicine list. |
eAdmission steps for new and returning patients
First-time user
- Select “Create User”.
- Enter your details and create a password.
- Validate with the SMS code sent to your phone.
- Create the patient profile.
- Select the patient, choose “New Admission” and follow the prompts.
Returning user
- Log in with your email and password.
- Select the patient profile or add a new patient.
- Select “New Admission”.
- Check any pre-filled health history and update anything that has changed.
Services, departments and treatments available at Norwest Private Hospital
Norwest lists a broad private hospital service mix, with surgical, medical, obstetric, emergency, cardiac, orthopaedic and maternity care. The hospital describes itself as a 277-bed facility with a fully equipped Emergency Department, advanced technology and robotics.
| Service area | What the hospital lists | Useful patient question |
|---|---|---|
| Emergency care | 24/7 private emergency department, walk-in, triage, onsite diagnostics. | What fee applies today and will radiology/pathology add costs? |
| Cardiac services | More than 30 cardiologists treating patients, catheter lab, hybrid theatre, 44-bed Coronary Care Unit and 19-bed Intensive Care Unit. | Do I need referral, angiography booking, admission or Emergency assessment? |
| Cardiothoracic surgery | Heart and lung procedures, supported by diagnostic and interventional cardiology. | Which surgeon rooms handle appointment booking and estimate? |
| Orthopaedics | Hip, knee, shoulder arthritis, sports injuries, spinal conditions, hand, shoulder, elbow, wrist, foot disorders, trauma and paediatric orthopaedic conditions. | Can I self-fund and what is the expected total hospital estimate? |
| Robotic surgery | Robotic and robotic assisted knee replacement listed in service menu. | Which specialist offers the procedure and what health fund applies? |
| Endoscopy and day surgery | Endoscopy and day procedure services listed by hospital. | What fasting and pickup rules apply? |
| Gastroenterology and general surgery | Gastroenterology, colorectal, endocrine and general surgery service categories. | Is the appointment at consulting rooms or hospital admission? |
| ENT, head and neck surgery | ENT and related surgical services listed. | Ask the specialist rooms for consultation fee and hospital estimate. |
| Neuro and spine surgery | Neurosurgery, spine surgery and endoscopic spine surgery service categories listed. | Confirm imaging, surgical estimate and pre-admission clinic need. |
| Urology and urogynaecology | Urology and urogynaecology service areas listed. | Ask whether day surgery, admission or theatre estimate applies. |
| Cancer care / oncology | Cancer care, oncology, haematology and day infusion unit listed. | Confirm treating specialist, infusion location and insurer approval. |
| Maternity and obstetrics | Private maternity, birth suites, maternity suites, obstetricians, paediatricians, classes and tours. | Do I have the right health fund cover for baby and neonatal care? |
| Rehabilitation | Rehabilitation service listed. | Ask whether inpatient rehab, outpatient rehab or transfer pathway applies. |
| Renal medicine and dialysis | Renal dialysis and renal medicine listed. | Confirm referral, session schedule and billing pathway. |
| Respiratory, rheumatology, dermatology | Medical specialties listed in the hospital service menu. | Book through specialist rooms, not reception. |
Doctors, specialist availability and appointment reality
Healthscope’s Norwest specialist directory lists doctors across many specialties and shows a large directory of doctors connected with Norwest Private Hospital. Actual consulting days, fees and availability are controlled by each specialist’s private practice.
How to book correctly
- Ask your GP which specialist you are being referred to.
- Call the specialist rooms directly.
- Ask if the specialist consults at Norwest or only operates/admitting there.
- Confirm consultation fee, gap fee, health fund participation and appointment location.
- Ask if hospital admission estimate is separate from the specialist consultation fee.
Do not assume
- Hospital reception cannot book a specialist consultation for you.
- A doctor listed at Norwest may also practise at other hospitals.
- Doctor schedules can change.
- Procedure cost and hospital stay cost are different from specialist consult cost.
- Ask for MBS item numbers if you need a hospital estimate.
PACE Clinic: pre-surgery assessment and preparation
Norwest’s Perioperative Assessment for Clinical Enhancement Clinic helps prepare some patients for surgery by reviewing risks, current health, medicines and procedure planning.
| PACE detail | What patients should know |
|---|---|
| Who may be referred | Patients having major surgery, patients with existing conditions such as diabetes, heart, lung, liver or kidney disease, patients with previous surgical complications, or anyone the surgeon/doctor believes may benefit. |
| Visit length | Your visit may last up to 90 minutes depending on your surgery. |
| Fasting | You can eat before the PACE appointment; no need to fast for the clinic visit unless told otherwise. |
| Assessment may include | Health review, medication review, physical exams, blood tests, ECGs, lung function tests and other relevant diagnostics. |
| Before appointment | Complete the health questionnaire through secure eAdmission at least 1 week before your appointment. |
| PACE help | Contact Admissions on 02 8882 8882 or admissionnorwest@healthscope.com.au if you need help. |
Surgery admission, preparation, discharge and 24-hour home rule
What to bring
- Relevant paperwork and health fund information.
- All current medications in original container or box.
- Relevant x-rays and imaging.
- Glasses, hearing aids or other aids.
- Loose, comfortable clothing.
- Avoid extra belongings.
Before surgery
- Shower with antimicrobial soap the day before and morning of surgery if instructed.
- Take regular blood pressure medication with a sip of water unless your doctor says otherwise.
- Do not take diabetes tablets; insulin users should contact their doctor for specific advice.
- Follow fasting instructions: midnight before morning surgery or 7am for afternoon surgery unless told otherwise.
- Do not wear jewellery, except a wedding band.
- Do not wear makeup or nail polish.
| Admission type | Where to go / what happens |
|---|---|
| Day surgery | Go to main reception on the ground floor. You will be directed to admission. Except paediatric patients with one parent/guardian, relatives and friends are not permitted into the unit. |
| Overnight stay after surgery | Go to Main Reception on the ground floor, then to the Surgical Admission Centre on Level 1. Admission staff prepare you for surgery and check medications. |
| Discharge time | Discharge is between 7:00am and 9:30am daily. Arrange your carer/family to collect you before 9:30am. |
| Before leaving | Collect nursing discharge summary, medicines or prescription, x-rays/imaging, follow-up details and finalise account at the Front Reception desk. |
| First 24 hours after procedure | Do not drive, drink alcohol, remain alone unless approved, or make complex/legal decisions. You must have someone escort you home. |
Maternity booking, accounts, tours and health fund checks
Norwest Private Maternity provides private maternity care, obstetrician pathways, maternity tours, education, birth suites, maternity suites, paediatrician information and booking/account guidance.
| Maternity need | What Norwest says to do |
|---|---|
| After first obstetrician appointment | Go to the Healthscope eAdmission portal and begin your maternity admission. |
| First-time maternity eAdmission | Create account, validate SMS code, then click “start new admission”. |
| Returning maternity patient | Log in and use the copy button next to a previous admission to copy details and most health history for checking. |
| Booking processing | Once eAdmission is lodged, maternity booking staff process the booking, call to make a midwife appointment and process health fund details. |
| Pre-admission consultation | Opportunity to ask questions, record antenatal history and receive a maternity information pack. Phone option may be offered if face-to-face is not needed. |
| Health fund risk | Check level of cover early. Family cover may be needed at least 3 months before expected delivery if neonatal care or multiple birth cover may be relevant. |
| Uninsured maternity patient | Call 02 8882 8807 to discuss fees. |
| Maternity tours | Tours are free and held regularly. Email your name and mobile number to norwestmaternity@healthscope.com.au to book. |
Parking rates, height limit, opening hours and public transport
The Norwest Private Hospital car park is at 11 Norbrik Drive, Bella Vista and is operated independently by InterPark/Wilson Parking. Published casual rates are paid parking rates.
| Parking item | Current published detail |
|---|---|
| Car park address | 11 Norbrik Drive, Bella Vista |
| Spaces | 690 spaces listed by InterPark |
| Height restriction | 2.2m |
| Operating hours | Open 24 hours, 7 days |
| Car park office | InterPark lists Mon-Fri 8:00am to 4:30pm; maternity page also notes booth hours Monday-Friday 8:00am-5:00pm and Saturday 9:00am-2:00pm. |
| Payment methods | Visa and Mastercard listed by InterPark. |
| Disabled parking | Yes. |
| Bicycle / motorcycle parking | Yes; bicycles are listed as free. |
| Pre-booking | Not available through InterPark; simply drive in and park. |
| Weekly maternity/stay pass | Norwest maternity information says a weekly pass can be purchased for unlimited access for 7 days from first entry; validate with attendant on the first day. |
Casual parking rates
| Time | Rate |
|---|---|
| 0 – 0.5 hour | $4.15 |
| 0.5 – 1 hour | $8.30 |
| 1 – 2 hours | $11.50 |
| 2 – 3 hours | $16.00 |
| 3+ hours | $22.00 |
| Lost ticket | $22.00 |
| Overnight, Wilson listing | $2.00 in addition to previous day fee |
Public transport near the hospital
| Transport option | Detail |
|---|---|
| Closest bus stop | Located at the front entrance of the hospital. |
| Front entrance bus routes | Routes 664, 715 and 745. |
| Old Windsor Road bus stop | About a 10-minute walk from the hospital entrance. |
| Old Windsor Road routes | 602X, 607N, 607X, 616X, 663, 664 and 665. |
Visitors, food, WiFi, pharmacy and Patient Finder
| Visitor need | Useful detail |
|---|---|
| Visiting hours | Hospital wide, including ICU and Maternity: 10am-12pm and 3pm-8pm. |
| Visitor health rules | Visitors must not have tested positive to COVID-19 within the previous 7 days, be a high-risk contact within the previous 14 days, or have COVID symptoms. |
| Food brought from home | Generally fine, but check with the ward first because some hospital areas may have food restrictions. |
| WiFi | Visitor WiFi is available; choose the hospital WiFi network in settings. No password is required. |
| Patient Finder | Tracks surgery patient progress through theatre, recovery and return to ward; may show ward, room number and sometimes room phone extension. |
| Flowers | No florist onsite, but flowers can be delivered to reception and sent to the patient. Check with ward first because restrictions may apply. |
Food and pharmacy onsite
| Service | Location | Hours / contact |
|---|---|---|
| Hudsons Coffee | Ground floor near reception | Mon-Fri 7:00am-3:00pm; Sat-Sun 9:00am-1:00pm; phone 02 8824 3058 |
| Nutsn’bolts Nut, Juice & Food Bar | Suite 24, ground floor | Mon-Fri 9:00am-4:00pm |
| HPS Pharmacy | Ground floor, Suite G23 | Mon-Fri 9:00am-5:30pm; Saturday 9:00am-12:00 noon; phone 02 8808 7000; email customerservice@hps.com.au |
Fees, estimates, insurance and what to ask before admission
Hospital stay estimate
Call main reception on 02 8882 8882 during business hours and ask for Estimations.
You can also email norwest.estimations@healthscope.com.au with procedure details.
What to include in an estimate request
- Your name
- Date of birth
- Surgeon name
- Possible date of surgery
- MBS item numbers for surgery
- Day stay or overnight stay
Questions that prevent billing surprises
- Is my private health fund contracted with Norwest Private Hospital for this procedure?
- What excess, co-payment or gap could apply?
- Are surgeon, anaesthetist, assistant surgeon, pathology, radiology or pharmacy billed separately?
- Will the Emergency Department fee be separate from admission costs?
- If maternity, does my cover include baby/neonatal care or only the mother?
- If self-funded, what must be paid before admission or on discharge?
Official links for Norwest Private Hospital information
| Need | Official / useful page |
|---|---|
| Main hospital website | Norwest Private Hospital official website |
| Contact details | Norwest contact page |
| Emergency Department | Emergency Department information |
| eAdmissions | eAdmissions registration |
| General patient information | Patient general information |
| Visitor information | Visitor general information |
| Specialist directory | Healthscope Norwest specialist directory |
| Parking rates | InterPark Norwest Private Hospital car park |
| Healthdirect listing | Healthdirect Norwest Private Hospital listing |
Norwest Private Hospital FAQs
What is the address of Norwest Private Hospital?
Norwest Private Hospital is located at 11 Norbrik Drive, Bella Vista NSW 2153, Australia.
What is the main phone number for Norwest Private Hospital?
The main phone number for Norwest Private Hospital is 02 8882 8882. The fax number is 02 8882 8883.
Does Norwest Private Hospital have an Emergency Department?
Yes. Norwest Private Hospital has a private Emergency Department that is open 24 hours, 7 days a week. In a life-threatening emergency, call 000 first.
What is the Norwest Private Hospital Emergency Department phone number?
The Emergency Department phone number listed by Norwest Private Hospital is 02 8882 8555.
How much is the Norwest Private Hospital Emergency Department fee?
Norwest lists a standard Emergency Department facility fee of $430 with Medicare, payable on the day of visit. A $650 fixed facility fee is listed for private, non-Medicare or overseas consultations. Extra costs may apply for radiology, pathology or specialist consultations.
Can I book a specialist appointment through Norwest Private Hospital reception?
No. Norwest states that specialist consultations must be booked directly through the specialist doctor’s private practice, using the details provided by your GP or the Healthscope specialist directory.
How do I complete Norwest Private Hospital eAdmission?
Use the Healthscope eAdmissions portal. Prepare your eAdmission card, email, mobile phone, Medicare or concession card, health fund or DVA details, next of kin, GP/referring doctor details and current medication list.
When should I submit my eAdmission for Norwest Private Hospital?
Norwest asks patients to submit eAdmission as soon as possible and no later than 3 days before admission. Allow 15-30 minutes to complete the forms and health history.
How much is parking at Norwest Private Hospital?
Published casual car park rates start at $4.15 for 0 to 0.5 hour, $8.30 for 0.5 to 1 hour, $11.50 for 1 to 2 hours, $16.00 for 2 to 3 hours and $22.00 for 3+ hours. Rates can change, so check the car park operator before travelling.
What are the visiting hours at Norwest Private Hospital?
Norwest visitor information lists hospital-wide visiting hours, including ICU and Maternity, as 10am-12pm and 3pm-8pm. Visitors should not attend if unwell or if they have recent COVID-related risk.
Source and update note
This guide is based on official Norwest Private Hospital, Healthscope, Healthdirect, InterPark and Wilson Parking information for contact details, emergency care, fees, eAdmissions, services, parking, visitor access and patient preparation. Hospital contacts, fees, parking rates, visiting rules, specialist availability and admission instructions can change, so confirm urgent or personal details directly with the hospital, your specialist rooms, your health fund or the car park operator before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.