Monash Hospital Clayton address, appointments and contact guide
People often search for “Monash Hospital Clayton”, but the official hospital name is Monash Medical Centre. It is located at 246 Clayton Road, Clayton VIC 3168. Use this guide to find the switchboard, Specialist Clinics contact, Emergency information, appointment steps, patient enquiries, parking, transport and official Monash Health pages.
Do not wait for a clinic appointment, email response or hospital switchboard transfer when urgent life-saving help may be needed.
Verified address, phone number and map
- Official name
- Monash Medical Centre
- Common search name
- Monash Hospital Clayton
- Address
- 246 Clayton Road, Clayton VIC 3168, Australia
- Switchboard
- (03) 9594 6666
- Hospital operator
- Monash Health
- Main role
- Major teaching and research hospital providing specialist surgical, medical, allied health, mental health and palliative care services.
- Closest station
- Clayton Station, approximately a five-minute walk along Clayton Road
Choose the correct contact or action
How to get a Specialist Clinics appointment
Monash Medical Centre does not use one public self-booking button for every specialist clinic. Most new Specialist Clinics appointments begin with a referral from a GP or another treating clinician. Monash Health assesses the referral, determines urgency and then books an appointment or places the patient on a wait list.
Change, cancel or confirm an appointment
Use this micro-step guide
- Read the latest appointment letter, SMS or email and confirm the clinic and campus.
- Use any direct clinic number printed on that communication.
- If no direct number is provided, call 1300 342 273 and select option 1.
- You may also email outpatient_enquiries@monashhealth.org for a non-urgent appointment enquiry.
- Give at least two business days’ notice when possible if you need to change or cancel.
- Record any replacement date, clinic, building, arrival time and preparation instruction.
Important missed-appointment rule
If you miss an appointment, contact Specialist Clinics as soon as possible. Monash Health says a missed appointment is not always rebooked automatically. If a patient does not reschedule or also misses the next appointment, they may be discharged from the clinic.
A discharged patient may need a new referral and may return to the wait list. Changing an appointment can also delay care because another suitable time may not be immediately available.
What to bring to an outpatient appointment
Appointment information
Bring the appointment letter in paper or digital form and any instructions, forms or questionnaires supplied by the clinic.
Cards and identification
Bring the Medicare card and any relevant Pension, Veteran, Healthcare, Concession, Asylum Seeker or Refugee identification card.
Tests and reports
Bring relevant blood-test results, scans, X-rays and medical reports unless the clinic has confirmed that it already has access to them.
Medication list
Prepare an up-to-date list of prescription and non-prescription medicines, including doses where possible.
Questions and support
Write down questions and arrange a family member, friend, carer, interpreter or disability support when needed.
Time and preparation
Follow fasting or preparation instructions exactly. Allow at least one hour for the appointment unless the letter states otherwise, plus travel, parking and wayfinding time.
Emergency care at Monash Medical Centre
What to do first
- Call 000 for a medical emergency.
- Emergency patients are assessed through triage.
- Patients are treated according to medical urgency, not arrival order.
- Immediate life-saving cases are seen immediately.
- Do not use Specialist Clinics for emergency medical care.
Live wait-time context
Monash Health publishes an expected wait-time page for the first consultation at Monash Medical Centre Emergency Department. It does not predict the total time needed for tests, treatment, observation or admission.
A displayed wait time must never delay urgent care. Triage conditions and demand can change quickly, and the sickest patients are always prioritised.
Parking, public transport and current campus access
Visitor car park
Paid visitor and patient parking is available in the multi-level public car park to the left after entering the hospital site from Clayton Road. The car park is open 24 hours a day, seven days a week.
Vehicle height
The public car park clearance height is 2.2 metres. Check vehicle height before entering.
Concession parking
Monash Health lists an $11 per-visit concession rate for eligible holders of specified Pensioner, Health Care or Veterans’ Affairs Gold cards. Validation is required.
Accessible parking
Designated disability parking spaces are available on Level 1, the ground floor, of the public car park.
Train
Clayton Station is on the Dandenong/Pakenham rail corridor. Monash Health describes the hospital as approximately a five-minute walk from the station along Clayton Road.
Bus
Bus routes 631, 733 and the 703 SmartBus stop on Clayton Road outside Monash Medical Centre. Check Transport Victoria for live changes.
Drop-off, taxi and rideshare
Patient drop-off and pick-up are available at the main entrance, but vehicles must remain attended and cannot park in the drop-off area. A taxi and rideshare area is located near McCulloch House. A short two-minute mobility drop-off area is also available at the main entrance.
Visiting hours and patient enquiries
General Monash Health visiting hours are 8am to 8pm, unless the ward or specialty area has different arrangements. Usually, two visitors are permitted at one time unless the nurse, midwife or clinical team agrees to another arrangement.
- Visits outside general hours must be arranged with the ward.
- Maternity has quiet time from 2pm to 4pm for the primary support person only.
- Mental-health visiting is by appointment and uses different hours.
- Visitors who are unwell should delay their visit until recovered.
- Photography or recording requires consent and may be restricted.
- Follow current mask, infection-control and ward instructions.
Asking about a patient
Family and friends can call the Monash Medical Centre Patient Enquiries team on (03) 9594 2100 between 8am and 8pm.
Have the patient’s correct full name ready. Privacy rules and the patient’s wishes may limit what staff can disclose.
Patient support, records and feedback
Interpreter services
Monash Health provides on-site, telephone and video interpreters. The service is available across Monash Health locations and is free for patients who need language assistance.
Call (03) 9594 2375 or (03) 9554 8860.
Disability support
Tell the clinic about disability support needs before the appointment. Monash Health’s outpatient guidance lists disability_liaison@monashhealth.org for contact with Disability Liaison Officers.
Feedback or complaint
Raise an immediate concern with the treating team or person in charge. The Patient/Consumer Relations contact listed for Monash Medical Centre is (03) 9594 2702.
Medical records
Patients can request access to Monash Health records through the Freedom of Information pathway. Written forms, identification and fees or concessions may apply.
Hospital admission
For planned admission, follow the admission letter and treating team’s instructions. Surgical Booking Centre phone: 1800 786 188.
Ward concerns
If a patient appears to be getting worse, tell the nurse or doctor immediately. If still concerned, ask for the nurse in charge or a senior doctor and follow the hospital’s escalation process.
Hospital services and nearby Monash Health facilities
Monash Medical Centre provides a broad range of adult specialist, surgical, medical, allied-health, mental-health and palliative-care services. Individual clinic hours, referral rules and phone numbers can differ, so use the service directory or the details on the appointment letter.
| Facility | Location or contact | Why the distinction matters |
|---|---|---|
| Monash Medical Centre | 246 Clayton Road; (03) 9594 6666 | This is the adult hospital covered by this guide. |
| Monash Children’s Hospital | 246 Clayton Road; (03) 8572 3000 | Children’s hospital at the same precinct with separate contacts and services. |
| Jessie McPherson Private Hospital | 246 Clayton Road; (03) 9594 2776 | Separate private hospital located within the Clayton precinct. |
| Victorian Heart Hospital | 631 Blackburn Road, Clayton; (03) 7511 1111 | Separate specialist cardiac hospital at another Clayton address. |
For another hospital operated by Monash Health, see the Dandenong Hospital patient guide. Other useful Melbourne public-hospital comparisons include the Alfred Hospital guide, Box Hill Hospital guide and Royal Melbourne Hospital guide.
Helpful official Monash Health links
Monash Hospital Clayton FAQs
What is the official name of Monash Hospital Clayton?
The official hospital name is Monash Medical Centre. “Monash Hospital Clayton” is a common search phrase used for the hospital.
What is the address of Monash Medical Centre?
Monash Medical Centre is at 246 Clayton Road, Clayton VIC 3168, Australia.
What is the main phone number?
The Monash Medical Centre switchboard number is (03) 9594 6666.
How do I contact Monash Health Specialist Clinics?
Call 1300 342 273 and choose option 1, or email outpatient_enquiries@monashhealth.org for non-urgent appointment enquiries.
Do I need a referral for a specialist appointment?
Most new Specialist Clinics appointments begin with a referral from a GP or another treating clinician. Monash Health assesses the referral and determines whether it is accepted and how urgently the patient should be seen.
How do I change or cancel an appointment?
Use the direct number on the appointment letter where available. Otherwise, call 1300 342 273 and choose option 1. Monash Health asks patients to provide at least two business days’ notice when possible.
What should I bring to an outpatient appointment?
Bring the appointment letter, Medicare card, relevant concession or identification cards, test results, scans or X-rays, an up-to-date medication list and any forms or special items requested by the clinic.
Does Monash Medical Centre have an Emergency Department?
Yes. Monash Medical Centre has an Emergency Department. Patients are treated according to medical urgency rather than arrival order. Call 000 for a medical emergency.
What are the general visiting hours?
General Monash Health visiting hours are 8am to 8pm unless a ward or specialty area has different arrangements. Contact the ward for patient-specific advice.
How do I ask about a patient at Monash Medical Centre?
Call Patient Enquiries on (03) 9594 2100 between 8am and 8pm. Privacy requirements may limit what staff can disclose.
Is visitor parking available?
Yes. Paid visitor parking is available in the multi-level public car park and is open 24 hours a day. Check the current Monash Health parking page for fees, concession eligibility and access changes.
Is Monash Medical Centre close to Clayton Station?
Yes. Monash Health describes the hospital as approximately a five-minute walk from Clayton Station along Clayton Road.
Is Monash Children’s Hospital the same hospital?
No. Monash Children’s Hospital is a separate children’s hospital within the same 246 Clayton Road precinct and has its own main phone number, (03) 8572 3000.
Source and safety note
This is an independent patient and visitor guide, not the Monash Health booking system and not medical advice. Core details were checked against current Monash Health pages for Monash Medical Centre, Specialist Clinics, referrals and wait lists, Emergency Departments, parking, transport, visiting, interpreters, patient enquiries, feedback and health-record requests. Always follow the latest appointment letter, treating team instructions and current official hospital information.