Monash Hospital Victoria address, appointments and contact information
“Monash Hospital Victoria” usually refers to Monash Medical Centre in Clayton, the major adult hospital operated by Monash Health. The official hospital address is 246 Clayton Road, Clayton VIC 3168. This guide also helps users distinguish the main hospital from Monash Children’s Hospital, Victorian Heart Hospital and other Monash Health campuses across south-east Melbourne.
Do not wait for a clinic appointment, email reply or switchboard transfer when urgent life-saving assistance may be required.
Quick answer: which Monash hospital do you need?
Monash Medical Centre address, phone and map
- Official name
- Monash Medical Centre
- Common names
- Monash Hospital Victoria; Monash Hospital Clayton
- Street address
- 246 Clayton Road, Clayton VIC 3168, Australia
- Main switchboard
- (03) 9594 6666
- Health service
- Monash Health
- Hospital type
- Major acute public teaching and research hospital
- Closest railway station
- Clayton Station, approximately a five-minute walk along Clayton Road
Monash Health hospital and campus contact finder
Monash Health operates multiple major hospitals and community locations in Victoria. Specialist appointments may be scheduled at a different campus from the one requested by the patient or named on the original referral.
| Hospital or facility | Address | Main phone | Use this detail for |
|---|---|---|---|
| Monash Medical Centre | 246 Clayton Road, Clayton VIC 3168 | (03) 9594 6666 | Main adult hospital at Clayton |
| Monash Children’s Hospital | 246 Clayton Road, Clayton VIC 3168 | (03) 8572 3000 | Children’s hospital at the Clayton precinct |
| Victorian Heart Hospital | 631 Blackburn Road, Clayton VIC 3168 | (03) 7511 1111 | Specialist cardiac hospital |
| Dandenong Hospital | 135 David Street, Dandenong VIC 3175 | (03) 9554 1000 | Hospital services in Dandenong |
| Casey Hospital | 62–70 Kangan Drive, Berwick VIC 3806 | (03) 8768 1200 | Hospital services in Berwick and the Casey region |
| Moorabbin Hospital | 823–865 Centre Road, Bentleigh East VIC 3165 | (03) 9928 8111 | Specialist, surgical and cancer-related services |
| Kingston Centre | Corner Warrigal and Heatherton Roads, Heatherton VIC 3202 | (03) 9265 1000 | Subacute, rehabilitation and aged-care services |
Use the official Monash Health contact directory to verify the current address and phone number for any campus not shown on your appointment letter.
How to get a Monash Health specialist appointment
Most new public Specialist Clinics appointments are not booked by choosing an online time slot. The usual pathway starts with a referral from a GP or another treating clinician. Monash Health then assesses the referral and determines the correct clinic, urgency and campus.
Confirm, change or cancel an appointment
- Open the latest appointment letter, SMS or digital letter.
- Confirm the hospital, clinic, date and arrival time.
- Use the direct clinic number printed on the letter where available.
- Otherwise, call 1300 342 273 and choose option 1.
- For a non-urgent enquiry, email outpatient_enquiries@monashhealth.org.
- Give at least two business days’ notice when possible if changing or cancelling.
- Write down the replacement appointment and location before ending the call.
If you miss the appointment
Contact Specialist Clinics as soon as possible. Monash Health does not necessarily rebook a missed appointment automatically.
Patients who do not reschedule, or who also miss the next appointment, may be discharged from the clinic. A new referral and another wait-list period may then be required.
Read the official rescheduling and missed-appointment rules.
What to bring to a Monash Health appointment
Appointment letter
Bring the paper or digital appointment letter and any clinic instructions, questionnaires or forms.
Cards and identification
Bring the Medicare card and relevant Pension, Veteran, Healthcare, Concession, Asylum Seeker or Refugee identification cards.
Medical information
Bring relevant blood tests, reports, scans and X-rays unless the clinic has confirmed that these are already available.
Medication list
Prepare a current list of prescription and non-prescription medicines, including doses where possible.
Questions and support
Write down questions and arrange a carer, support person, interpreter or disability assistance when required.
Preparation instructions
Follow fasting, medication, test and arrival instructions exactly. Contact the clinic before attending if anything is unclear.
Emergency Department information
Monash Medical Centre Emergency
- Call 000 for a medical emergency.
- Patients are assessed through triage.
- Patients are treated according to medical urgency, not arrival order.
- Immediate life-saving cases are prioritised immediately.
- An estimated wait does not represent total treatment time.
Open the official Monash Medical Centre Emergency information.
Children’s emergency care
Monash Children’s Hospital states that its paediatric emergency service is located within the Emergency Department at Monash Medical Centre and operates 24 hours a day, seven days a week.
The nearest paediatric Emergency parking is in the public multi-level car park accessed from Clayton Road.
Parking, train, bus and campus access
Visitor parking
Paid visitor and patient parking is available in the multi-level public car park to the left after entering the Clayton site from Clayton Road. The car park is open 24 hours a day.
Vehicle height
The public multi-level car park has a clearance height of 2.2 metres. Check vehicle height before entering.
Concession parking
Monash Health lists an $11 per-visit concession rate for eligible holders of specified Pensioner, Health Care and Veterans’ Affairs Gold cards. Validation is required.
Accessible parking
Designated disability parking bays are located on Level 1, the ground floor, of the public car park.
Train
Clayton Station is on the Dandenong/Pakenham rail corridor. Monash Health describes the hospital as approximately a five-minute walk along Clayton Road.
Bus
Bus routes 631, 733 and the 703 SmartBus stop on Clayton Road immediately outside Monash Medical Centre.
Visiting hours and asking about a patient
General Monash Health visiting hours are 8am to 8pm unless a ward or specialty area has different arrangements. Generally, two visitors are permitted at one time unless another arrangement is approved.
- Visits outside general hours must be arranged with the ward.
- Maternity has quiet time from 2pm to 4pm.
- Mental-health units use separate visiting arrangements.
- Visitors who are unwell should wait until recovered.
- Photography and recording require consent and may be restricted.
- Follow current ward, mask and infection-control directions.
Monash Medical Centre Patient Enquiries
Family and friends can call (03) 9594 2100 between 8am and 8pm to ask about a patient.
Have the patient’s correct full name ready. Privacy rules and the patient’s instructions may limit the information staff can provide.
Interpreter, disability, feedback and records support
Interpreter service
Monash Health provides on-site, telephone and video interpreters without charge to patients who need language assistance.
Call (03) 9594 2375 or (03) 9554 8860.
Disability support
Contact the clinic before the appointment if accessibility or disability support is needed. Monash Health lists disability_liaison@monashhealth.org for Disability Liaison Officers.
Feedback or complaint
Raise immediate concerns with the treating team or person in charge. Monash Medical Centre Patient/Consumer Relations can be contacted on (03) 9594 2702.
Health-record request
Patients can apply for access to Monash Health records through the Freedom of Information process. A written application, identification and applicable payment or concession evidence may be required.
Planned surgical admission
Follow the admission letter and treating team’s instructions. Monash Health lists the Surgical Booking Centre number as 1800 786 188.
Concern about an inpatient
Tell the nurse or doctor immediately if the patient appears to be getting worse. If still concerned, ask for the nurse in charge or a senior doctor and follow the hospital escalation pathway.
Services at Monash Medical Centre
Monash Medical Centre is a major teaching and research hospital providing a broad range of specialist surgical, medical, allied-health, mental-health and palliative-care services. Individual clinic locations, hours, referral rules and contacts vary.
For another Monash Health facility, see the Dandenong Hospital guide. Other useful Victorian public-hospital comparisons include the Alfred Hospital guide, Box Hill Hospital guide and Royal Melbourne Hospital guide.
Official links for patients and visitors
Monash Hospital Victoria FAQs
Which hospital is called Monash Hospital Victoria?
The term usually refers to Monash Medical Centre, the major adult hospital at 246 Clayton Road, Clayton. Its official name is Monash Medical Centre.
What is the address of Monash Hospital Victoria?
Monash Medical Centre is at 246 Clayton Road, Clayton VIC 3168, Australia.
What is the Monash Medical Centre phone number?
The main switchboard number is (03) 9594 6666.
How do I contact Monash Health Specialist Clinics?
Call 1300 342 273 and choose option 1, or email outpatient_enquiries@monashhealth.org for a non-urgent enquiry.
Do I need a referral for a specialist appointment?
Most new Specialist Clinics appointments begin with a referral from a GP or another treating clinician. Monash Health assesses the referral before accepting it and allocating an appointment or wait-list position.
How do I change or cancel an appointment?
Use the direct clinic number on the appointment letter where available. Otherwise, call 1300 342 273 and choose option 1. Give at least two business days’ notice when possible.
What should I bring to an appointment?
Bring the appointment letter, Medicare card, relevant concession or identification cards, related test results or scans, a current medication list and any forms requested by the clinic.
Does Monash Medical Centre have an Emergency Department?
Yes. Monash Medical Centre has an Emergency Department where patients are treated according to medical urgency. Call 000 for a medical emergency.
Is Monash Children’s Hospital at the same address?
Yes. Monash Children’s Hospital is located within the 246 Clayton Road precinct, but it is a separate children’s hospital with the main phone number (03) 8572 3000.
Is Victorian Heart Hospital at 246 Clayton Road?
No. Victorian Heart Hospital is at 631 Blackburn Road, Clayton VIC 3168. Its main phone number is (03) 7511 1111.
What are the general visiting hours?
General Monash Health visiting hours are 8am to 8pm unless the ward or specialty area has different arrangements.
How do I ask about a patient at Monash Medical Centre?
Call Patient Enquiries on (03) 9594 2100 between 8am and 8pm. Patient privacy requirements may limit the information staff can provide.
Is parking available at Monash Medical Centre?
Yes. Paid visitor parking is available in the public multi-level car park, which is open 24 hours a day. Check the official parking page for current fees and concession requirements.
Is Monash Medical Centre close to Clayton Station?
Yes. Monash Health describes the hospital as approximately a five-minute walk from Clayton Station along Clayton Road.
Source and safety note
This is an independent patient and visitor guide, not a Monash Health booking service and not medical advice. Details were checked against current official Monash Health and Victorian Government hospital information covering Monash Medical Centre, hospital locations, appointments, referrals, Emergency, parking, visiting, patient enquiries, interpreter support, feedback and health-record requests. Always follow the latest appointment letter, clinician instructions and official hospital updates.