Northern Hospital Epping address, appointments and contact guide
Northern Hospital Epping is a major public hospital at 185 Cooper Street in Melbourne’s north. This guide covers the switchboard, 24-hour Emergency Department, Specialist Clinics referral process, appointment changes, parking, buses, visiting, maternity contact and official Northern Health action links.
Northern Hospital Epping’s Emergency Department treats adults and children 24 hours a day. Patients are assessed by clinical urgency, not arrival order.
Verified address, map and main hospital details
- Hospital name
- Northern Hospital Epping
- Operator
- Northern Health
- Hospital type
- Victorian public hospital
- Street address
- 185 Cooper Street, Epping VIC 3076
- Main phone
- (03) 8405 8000
- Emergency care
- Adults and children, 24 hours a day
- Interpreter assistance
- Ask Northern Health staff or call TIS National on 131 450.
Choose the right next step
Life-threatening emergency
Call 000. Do not delay ambulance help to call a clinic, search for parking or complete an online form.
Serious illness or injury
Attend the Northern Hospital Emergency Department. It provides 24-hour care for adults and children.
Non-life-threatening urgent problem
Consider the free Victorian Virtual Emergency Department or an appropriate Victorian Urgent Care Clinic.
New specialist appointment
Ask your GP or another healthcare professional to send a referral to Northern Health Specialist Clinics.
Existing clinic appointment
Use the number on your letter or call Specialist Clinics on (03) 8405 8335.
Pregnancy concern
Call the Maternity Assessment Centre on (03) 8405 2277 and speak with a midwife before travelling where possible.
Specialist Clinic appointments: referral to appointment
Northern Health Specialist Clinics do not operate as a general walk-in booking service. A GP or another healthcare professional must normally send a referral, which is then assessed according to clinical need.
Confirm, change or cancel an appointment
How appointment details arrive
- SMS, email and/or letter
- An SMS reminder may arrive during the week before the appointment
- A phone call may be used for an appointment booked within 24 hours
- The clinic location may be Epping or another Northern Health site
How to request a change
- Use the official Specialist Clinics enquiry form
- Or call (03) 8405 8335
- Contact the clinic as early as possible
- Keep your appointment letter and patient details ready
In-person, telephone and video appointments
In-person appointment
Attend the location listed on your letter or SMS. Check the hospital, clinic name, entry, level and arrival time before travelling.
Telephone appointment
For a morning booking, the clinician may call between 8:30am and 12:30pm. For an afternoon booking, the call may occur between 1:00pm and 5:00pm.
Unknown caller ID
The telephone appointment may display as an unknown number. If you miss the call, use the contact number on your letter or SMS to reschedule.
Request virtual care
Ask your clinician, submit the official enquiry form or call (03) 8405 8335. The clinician decides whether virtual care is suitable.
Feeling unwell
If you have vomiting, diarrhoea, flu-like symptoms or an unexplained generalised rash, contact the clinic about rescheduling or changing to virtual care.
Interpreter for an appointment
Ask your GP to include the required language in the referral, or contact Specialist Clinics before the appointment.
What to bring to a Specialist Clinic appointment
- Appointment letter or SMS details
- Medicare card or Veterans’ Affairs card
- Health Care or concession card, if applicable
- Relevant X-rays, scans, ultrasounds and test reports
- Current medication list or the original medicine boxes
- Adverse drug alert card, if you have one
- Glasses, hearing aids or walking aids you need
- TAC or WorkCover claim number where relevant
- A written list of questions for the specialist
- Any additional item requested in the appointment letter
Before leaving home
Check that your appointment is actually at Northern Hospital Epping. Northern Health clinics also operate at Broadmeadows, Bundoora, Craigieburn, Kilmore, Mernda and other locations.
For a child’s appointment, Northern Health requires the primary caregiver—parent or legal guardian—to attend.
Emergency Department and alternatives
Northern Hospital Emergency
The Emergency Department treats serious illness and injury in adults and children 24 hours a day.
- Call 000 when life is at risk.
- On arrival, a clinician assesses how urgently you need care.
- The sickest patients are treated first.
- Less-urgent patients may experience significant waits.
- Only one Emergency Department visitor is generally permitted at a time, subject to compassionate exceptions and staff discretion.
Virtual Emergency Department
The Victorian Virtual Emergency Department provides video assessment for non-life-threatening emergencies anywhere in Victoria, 24 hours a day, seven days a week.
- You need a phone, tablet or computer with a camera.
- Interpreter services are available.
- You can pre-register before needing the service.
- It is not a substitute for calling 000 in a life-threatening situation.
For comparison with another major public hospital in Melbourne’s north-east, see our Austin Hospital address and appointment guide.
Parking, drop-off and public transport
Northern Hospital Epping parking fees
| Parking time or category | Officially listed charge |
|---|---|
| 0–30 minutes | Free |
| 30 minutes–1 hour | $8.50 |
| 1–2 hours | $15.50 |
| 2–3 hours | $17.50 |
| 3–4 hours | $21.00 |
| 4–5 hours | $23.00 |
| 5+ hours or daily maximum | $26.00 |
| Lost ticket | $26.00 |
| Concession or pension rate | $8.00 |
Claim concession parking
Before leaving, show your parking ticket and eligible concession card at the Car Park Office between 10:00am and 6:00pm. Outside those hours, ask Reception.
Northern Health also advises patients experiencing financial hardship to speak with their healthcare team.
Drop-off and accessibility
Drop-off points are available at the main entrance. Accessible parking bays are at the front of the car park, and wheelchairs can be borrowed from Reception.
Free parking categories
The hospital lists free parking for dialysis patients and families or carers of aged-care residents.
Bus routes
Routes 358, 555, 556, 577, 569 and SmartBus 901 stop outside Northern Hospital Epping.
Check before travel
Parking rates and transport schedules can change. Recheck the official hospital page and current Public Transport Victoria journey information.
Visiting hours and ward exceptions
| Hospital area | Official visiting information | Practical action |
|---|---|---|
| General wards | 8:00am–8:00pm, seven days a week | Check with the ward if the patient has treatment, rest or infection-control restrictions. |
| Maternity | 2:00pm–8:00pm | Confirm current rules with maternity staff before bringing additional visitors. |
| Wards 8 and 23 | 12:00pm–8:00pm | Contact the ward for patient-specific advice. |
| Intensive Care Unit | 12:00pm–8:00pm | ICU access can depend on the patient’s condition and clinical care. |
| Emergency Department | Generally one visitor at a time | Exceptions are at the discretion of the Nurse in Charge, including compassionate circumstances. |
Visitor access may change for patient safety or infection control. Check the official Northern Health locations and visiting page before a special journey.
Maternity Assessment Centre and pregnancy concerns
Call a midwife first
For labour or a pregnancy-related concern, call the Maternity Assessment Centre on (03) 8405 2277.
A midwife can assess the situation initially and advise whether to come to the Maternity Assessment Centre or birthing suites.
24-hour advice and care
Northern Health states that its Maternity Assessment Centre and birthing suites provide 24-hour advice and care.
If you cannot call, you can present to the birthing suites to see a midwife. Call 000 if the situation is life-threatening.
Inside the hospital and useful services
Wayfinding map
The official map marks the main entry, Emergency Department, Specialist Clinics, radiology, cardiology, wards, ICU, maternity and other departments.
Pharmacy
Listed opening hours are Monday–Friday, 8:00am–5:00pm, and weekends/public holidays, 9:00am–1:00pm.
Interpreter support
Ask staff to arrange an interpreter. To contact Northern Health through a telephone interpreter, call TIS National on 131 450.
Medical records
Use Northern Health’s Freedom of Information pathway to request access to medical records or request correction of eligible information.
Feedback or complaint
Raise immediate concerns with the treating team. Northern Health’s Patient Experience Team also accepts compliments, concerns and complaints.
Patient-specific information
Privacy rules can limit what staff disclose by phone. Have the patient’s full name, date of birth and ward details ready where appropriate.
Other major Victorian public-hospital guides include the Royal Melbourne Hospital guide, St Vincent’s Hospital Melbourne guide and Box Hill Hospital guide.
Official Northern Health action links
Northern Hospital Epping FAQs
What is the address of Northern Hospital Epping?
Northern Hospital Epping is located at 185 Cooper Street, Epping VIC 3076.
What is the main Northern Hospital Epping phone number?
The main switchboard number is (03) 8405 8000.
Is Northern Hospital Epping Emergency open 24 hours?
Yes. The Emergency Department treats adults and children 24 hours a day. Call 000 for a life-threatening emergency.
How do I get a Specialist Clinic appointment?
A GP or another healthcare professional must normally send a referral to Northern Health. A clinician assesses the referral and assigns priority according to clinical need.
How do I change or cancel my appointment?
Use the official Specialist Clinics enquiry form or call (03) 8405 8335 as early as possible.
Can my appointment be by telephone or video?
Northern Health provides in-person, telephone and video appointments. The clinician determines which format is appropriate for your medical needs.
How much is parking at Northern Hospital Epping?
The first 30 minutes are free. Current standard rates rise by duration to a maximum daily charge of $26. The listed concession and pension rate is $8.
Which buses stop at Northern Hospital Epping?
Northern Health lists bus routes 358, 555, 556, 577, 569 and 901 as stopping outside the hospital.
What are the visiting hours?
General visiting is 8:00am–8:00pm daily. Maternity visiting is 2:00pm–8:00pm, while Wards 8 and 23 and ICU list 12:00pm–8:00pm. Ward-specific restrictions may apply.
What is the Northern Hospital maternity contact number?
Call the Maternity Assessment Centre on (03) 8405 2277 for labour or pregnancy-related concerns and advice about where to attend.
How can I request an interpreter?
Ask Northern Health staff or Specialist Clinics to arrange one. You can also call TIS National on 131 450 when contacting the hospital.
Source and safety note
This page is an independent patient and visitor guide, not Northern Health’s appointment system and not medical advice. Information was checked against official Northern Health pages for the Epping campus, Emergency Department, Specialist Clinics, parking, visiting, maternity, wayfinding, interpreting, records and patient feedback. Appointment locations, parking charges, visiting rules and service contacts can change, so follow your latest Northern Health letter, SMS and clinical instructions.