Casey Hospital: Address, Appointment & Contact Info

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Berwick hospital visit planner

Casey Hospital Berwick appointments, Emergency, parking, map, wards and patient support

Casey Hospital is a Monash Health public hospital at 62-70 Kangan Drive, Berwick VIC 3806. It serves Melbourne’s fast-growing south-east and provides Emergency, medical, surgical, mental health, rehabilitation, ambulatory, paediatric, maternity and special care nursery services.

This guide is designed for patients, parents, carers and visitors who need practical details before travelling: which number to call, how outpatient appointments work, how to use the Emergency Department, where to park during site works, what to bring, who to contact for interpreter help, and what to do about Medicare, billing, records or feedback.

For a life-threatening emergency in Australia, call 000. Do not wait for an outpatient appointment or rely on an online guide if symptoms are serious.
1. Choose pathway Emergency, outpatient clinic, surgery, maternity, children’s care or ward visit.
2. Confirm details Use appointment letter, referral outcome, clinic text or switchboard.
3. Plan parking Use new public multi-deck car park during Casey site changes.
4. Check in Bring Medicare, referral, medicines, test results and questions.
5. Follow up Ask about certificates, discharge, GP update and next appointment.

Fast action: Casey Hospital address, phone and first step

Main hospital

Casey Hospital

62-70 Kangan Drive, Berwick VIC 3806

(03) 8768 1200

Emergency

Emergency Department

Use Casey Hospital ED for urgent hospital care.

Life-threatening emergency: 000

Outpatients

Specialist Clinics

1300 342 273

Email: outpatient_enquiries@monashhealth.org

Interpreter help

Monash Health Interpreter Services

(03) 9594 2375 / (03) 9554 8860

Need Best action Important detail
Life-threatening emergency Call 000 Use for severe chest pain, stroke symptoms, collapse, major injury, severe breathing trouble, major bleeding, poisoning or severe allergic reaction.
Casey Hospital switchboard (03) 8768 1200 Use for wards, patient enquiries, Emergency Department questions, visitor questions and general hospital connection.
Casey Emergency wait context Check Monash Health Casey ED wait-time page It shows likely wait to first clinician, not total time in Emergency. Patients are triaged and the sickest are seen first.
Specialist clinic change or cancellation 1300 342 273, choose option 1 for short-notice changes Email changes at least 2 days before appointment where possible: outpatient_enquiries@monashhealth.org.
Elective surgery booking question 1800 786 188 Have your Hospital Reference Number ready from the top right corner of your surgery waiting-list letter.
Billing / Medicare / private patient question Casey Patient Liaison: (03) 8768 1589 Monday to Friday, 8am-4pm. Ask about public/private choice, Medicare, insurance or non-Medicare issues.
Overseas visitor account question Casey overseas accounts: (03) 8768 1588 Use if you do not have Medicare or need visitor/student billing advice.
Health records / FOI Email foi@monashhealth.org Applications must be in writing and include ID. Monash Health holds Casey Hospital records.

Casey Hospital map, Kangan Drive access and useful official video

Casey Hospital is located at 62-70 Kangan Drive, Berwick VIC 3806. The hospital is currently affected by upgrade works and site movement changes. Monash Health says the public ground-level car park is closed for emergency department expansion preparation, patients and visitors should use the new public multi-deck car park, and the Emergency Department entrance remains the same.

Map micro-guide: set GPS to 62-70 Kangan Drive, Berwick. For parking, follow signs to the new public multi-deck car park. For Emergency, follow ED signage and use the same Emergency Department entry, but expect temporary traffic and pedestrian changes during site works.

Official Monash Health video for children visiting Casey

This official Monash Health video helps families prepare for a child’s procedure at Monash Children’s at Casey Hospital. It is useful for parents and carers, so it is included visually. No VideoObject schema is added.

Casey Hospital Emergency Department: when to go and what to expect

Call 000 immediately for a life-threatening emergency. Casey Emergency wait-time information is not a promise of total visit length.
Emergency location Casey Hospital, 62-70 Kangan Drive, Berwick VIC 3806.
Main phone (03) 8768 1200
How ED waiting works Patients are triaged from category 1 to 5. Immediate life-saving cases are seen immediately; other patients are seen by urgency, not arrival order.
Wait-time page meaning It shows likely time to first consultation with a clinician, not total time spent in Emergency after tests, treatment or observation.
Alternative urgent care Narre Warren Urgent Care Clinic supports Casey Hospital Emergency for urgent but non-life-threatening problems.
Narre Warren Urgent Care Clinic 60 Victor Crescent, Narre Warren. Open 8am-10pm, 7 days. Phone bookings: (03) 9771 2020.
Nurse advice Nurse on Call: 1300 60 60 24, 24 hours.
Virtual emergency care Victorian Virtual Emergency Department is a free video service for eligible non-life-threatening emergency problems.

Emergency micro-steps

  1. Call 000 if symptoms may be life-threatening.
  2. For urgent but not life-threatening conditions, consider the Narre Warren Urgent Care Clinic or Victorian Virtual Emergency Department if clinically suitable.
  3. If attending Casey ED, bring Medicare card, photo ID, current medicines, allergy details and phone charger if safe.
  4. Tell triage staff immediately if symptoms worsen while waiting.
  5. Ask for an interpreter, disability support or cultural support at the start, not after the consultation has already begun.

Casey Hospital specialist appointments and outpatient changes

Monash Health specialist clinics are also called outpatients, specialist consulting or ambulatory clinics. Casey Hospital is one of the Monash Health sites where in-person specialist clinic appointments may be held. The exact clinic location will be printed in your appointment letter or text message.

Referral pathway

  1. A GP, specialist, community healthcare provider or hospital clinician sends a referral.
  2. Monash Health matches the referral to an existing or new patient record.
  3. The referral is sent to the right specialty.
  4. The specialty clinically triages the referral and assigns urgency.
  5. If accepted, an appointment is booked or the referral is added to the waitlist.
  6. If not accepted, both patient and referring doctor are notified.

Change or cancel appointment

  1. For changes more than 2 days before the appointment, email outpatient_enquiries@monashhealth.org.
  2. For changes within 2 days, call 1300 342 273 and choose option 1.
  3. Include full name, date of birth, clinic/specialty, appointment date and your best contact number.
  4. If you no longer need the appointment, tell Monash Health so the time can be offered to another patient.
  5. If you miss an appointment and do not respond to rebook, you may be discharged and need a new GP referral.

Appointment rules that prevent problems

Question Monash Health rule / practical meaning What you should do
How will I hear about my appointment? If appointment is within 4 weeks, Monash Health may phone and/or text. If more than 1 month away, a letter may be sent. Keep phone, email and address details updated.
Will I get a reminder? A reminder text is usually sent 3 days before scheduled appointment. Do not rely only on a reminder; record the date when the booking arrives.
Can clinics run late? Yes. Emergencies and complex patients can delay clinics. Bring water unless fasting, medicine list, questions, and something quiet to do.
Can I get an attendance certificate later? Monash Health says to ask on the day of the appointment. Ask reception or the clinic before leaving.
What if my condition worsens while waiting? Specialist clinics do not provide emergency care. Contact your GP/referring doctor, attend urgent care/ED if needed, or call 000 in an emergency.
What if I receive a waitlist audit text? Patients may be contacted to confirm they still need the appointment. Respond within the requested period or your place may be affected.

What to bring to Casey Hospital appointment

  • Appointment letter, SMS or clinic instructions.
  • Medicare card and any concession card.
  • Referral letter if requested.
  • Blood tests, X-rays, scans or reports related to the appointment.
  • Current medicine list, including over-the-counter medicines.
  • Questions you want to ask the doctor, nurse or allied health professional.
  • Support person if helpful.
  • Interpreter request made before appointment if needed.

Elective surgery admission process at Casey Hospital

Casey Hospital’s official page says your doctor completes an Elective Admission form. After your booking is confirmed, the booking office sends a Health Status Questionnaire. On admission, you complete and sign the formal admission form and provide details such as phone numbers, Medicare number and doctor’s name.

Elective surgery micro-steps

  1. Your doctor completes the Elective Admission form.
  2. Wait for booking confirmation from Monash Health.
  3. Complete and return the Health Status Questionnaire.
  4. Call the Elective Surgery Booking Centre on 1800 786 188 if you have questions.
  5. Have your Hospital Reference Number ready when calling.
  6. Follow fasting, medicine and arrival instructions exactly.

Hospital stay preparation

  • Morning surgery may require no food or drink from midnight.
  • Afternoon surgery may require no food or drink from 7am; tea and toast may be allowed before 7am only if instructed.
  • Pre-Admission Clinic may be arranged in the 2 weeks before surgery.
  • The appointment can take 2 hours or longer depending on complexity.
  • Stopping smoking may improve surgery and recovery outcomes.

Parking, construction changes, drop-off and local access tips

Monash Health says Casey Hospital is undergoing upgrades, the public ground-level car park is closed, and patients and visitors should use the new public multi-deck car park. Patient drop-off and pick-up remains available, and new drop-off bays are along the internal road near the hospital’s main entry.

Parking / access need Current practical detail What to do
Main visitor parking Use the new public multi-deck car park during Casey site works. Follow current Kangan Drive signage and allow extra time.
Old ground-level public car park Monash Health says it is closed for emergency department expansion preparation works. Do not plan around older maps or past parking habits.
Emergency Department entry The ED entrance remains the same. Follow Emergency signs; call 000 first for life-threatening symptoms.
Drop-off / pick-up New drop-off bays are along the internal road near the main entry. Use short drop-off only and do not leave vehicles unattended where prohibited.
Disabled parking Monash Health says disabled parking bays are located in each car park. Display correct permit and choose the closest accessible route.
Concession parking Concession rate is available for eligible card holders after validation. Visit reception with a valid Pensioner Concession Card, Health Care Card or eligible Veterans Affairs Gold Card.
Financial hardship Discounted daily car parking may be available in some hardship situations. Speak to the ward Nurse Unit Manager about your circumstances.
Parking enquiries Monash Health parking information line: (03) 9594 6666. Call if parking details are unclear before travelling.
Fee note: Monash Health publishes current visitor car parking rates from 1 July 2026 on its official visitor parking page. Because the fee table is updated by Monash Health and site works are active, confirm the final price at the parking page or pay machine before relying on old screenshots or third-party listings.

Services and wards at Casey Hospital

Casey Hospital provides Emergency, general medical, mental health, rehabilitation, surgical and ambulatory services. It also provides paediatrics, maternity and special care nursery services. The table below turns official Monash Health pages and ward PDFs into patient-focused guidance.

Care area Official detail found Patient action
Emergency Department Casey ED is part of Monash Health emergency services and has a published expected wait-time page. Call 000 for life-threatening symptoms; consider urgent care or VVED for suitable non-life-threatening problems.
Specialist Clinics / Outpatients Casey is one of Monash Health’s sites for specialist clinics. Use appointment letter/text for clinic location; call 1300 342 273 for changes.
Ward A surgical Monash ward PDF describes Ward A as a 32-bed acute surgical ward with day cases, outpatient clinics and infusions. Switchboard can connect you; Ward A PDF lists ward phone 8768 1255.
Paediatric medical and surgical care Monash Children’s Casey satellite is at Casey Hospital. Ward F PDF describes paediatric medical/surgical care for neonates to 19 years. Phone Casey switchboard on (03) 8768 1200 and use Monash Children’s appointment/surgery instructions.
Maternity and special care nursery Casey Hospital provides maternity and special care nursery services. Use your maternity booking instructions and call switchboard if unsure which area to attend.
Mental health inpatient care Ward E is an inpatient unit at Casey Hospital for adults aged 25-65. Ward E PDF lists staff phone 03 8768 1638 and patient phone 03 8768 1911.
Hospital in the Home Dandenong and Casey HITH staff work across both sites; Casey HITH is near ED Short Stay Unit. HITH PDF lists Casey HITH ward phone 8768 1862.
Rehabilitation Casey Hospital provides rehabilitation services. Ask ward staff about therapy times before visiting so care is not interrupted.
Ambulatory services Casey Hospital provides ambulatory services. Use appointment instructions and confirm location because ambulatory clinics can differ by specialty.
Meals and nutrition Monash Health meals include specialist menus such as Halal certified, diabetic, paediatric, low fat, gluten free, vegetarian, energy dense and allergen-free options. Tell staff about allergies, cultural, religious or clinical food needs early.

Casey Hospital visiting hours and visitor rules

Area / rule Monash Health guidance Practical tip
General visiting hours 8am to 8pm unless specified otherwise. Call (03) 8768 1200 if travelling a long distance or visiting a patient who may have moved.
Visitor numbers Two visitors are permitted at any one time unless agreed with the nurse or midwife in charge. Coordinate family visits so the bedside is not overcrowded.
Maternity Quiet time is 2pm-4pm daily; only the primary support person may visit during quiet time. Other visitors should avoid maternity quiet time.
Mental health Visits are by appointment from 9am-9pm daily, except Oasis Ward 10am-7pm. Ward E PDF lists 9am-8pm for Casey Ward E. Call the ward before attending mental health areas.
Children A parent or guardian may stay overnight with a patient under 18 years old. Ask staff about siblings, infection control and overnight arrangements.
Specialist consulting / imaging Up to two people may accompany a patient to an appointment. Bring only needed support people if clinic space is limited.
Unwell visitors Visitors with fever/chills, sore throat, cough, vomiting or diarrhoea in previous 48 hours should not visit until well. Use phone or video contact if you are unwell.
Photos and recording Consent is required; photography and videography are strictly prohibited in mental health areas. Ask staff before filming or photographing in hospital areas.

Visitor micro-steps

  1. Call the ward or switchboard before visiting if the patient has recently moved.
  2. Do not visit if unwell.
  3. Check maternity or mental health rules before arriving.
  4. Use the new multi-deck car park and allow extra time during site works.
  5. Keep noise low and follow staff instructions if asked to step out for patient care or privacy.

Medicare, billing, interpreter, records and support services

Medicare and billing

  • Monash Health is part of Australia’s public health system and provides care to Australian residents under Medicare arrangements.
  • Patients without Medicare may need to pay for hospital services.
  • RHCA countries may provide limited subsidised medically necessary care.
  • Free medical care may be available to asylum seekers, refugees and people with tuberculosis with suitable documentation.
  • Discharge medicines and equipment can attract charges.
  • Casey cashier hours listed: Tuesday, Wednesday and Friday, 8:30am-4:00pm.

Interpreter and communication help

  • Professional interpreters are free if you or your family have difficulty communicating in English or use Auslan.
  • Monash Health policy says family, friends or bilingual staff should not be used to interpret.
  • Interpreter support is available 24 hours through onsite, video and telephone interpreting.
  • Ask staff at any point if an interpreter has not already been booked.
  • Interpreter phones: (03) 9594 2375 / (03) 9554 8860.

Health records / FOI

  • Monash Health holds Casey Hospital records.
  • Applications must be in writing and include enough detail to identify the record.
  • Email completed forms to foi@monashhealth.org.
  • Mail: Freedom of Information Unit, Monash Medical Centre, Locked Bag 29, Clayton South VIC 3169.
  • Photo ID is required.
  • Application fee from 1 July 2025 is listed as $33.60 unless waived for eligible concession card holders.

Spiritual care and feedback

  • Casey Spiritual Care contact: (03) 8768 1583.
  • Spiritual care can support emotional, religious, cultural, grief, end-of-life and personal concerns.
  • For care concerns, speak to ward or clinic staff first if safe.
  • Use Monash Health Patient Experience / complaints pages if the issue needs formal follow-up.
  • Use check-back: ask the clinician to explain again in plain words if you are unsure.

Hospital stay, food, meals, valuables and going home

Hospital-stay topic Official detail Patient action
What to bring Referral/admission letter, current medication, X-rays/test results, Medicare card, pension/healthcare/DVA cards, private insurance, Power of Attorney/advance care plan, TAC/WorkCover numbers and GP details where relevant. Pack paperwork together so admission does not slow down.
Clothing and shoes Comfortable clothing; firm supportive shoes. Loose footwear and bed socks increase fall risk. Label belongings clearly if staying overnight.
Personal items Glasses, hearing aids, dentures, continence aids, inhaler spacer or CPAP if required. Bring cases/chargers/batteries if needed.
Valuables Leave jewellery, wallets, large cash and unnecessary valuables at home. Hospital can be busy; bring only essentials.
Meals Meal times include breakfast 6:45am-8:00am, morning tea 9:30am-10:15am, lunch 11:40am-1:00pm, afternoon tea 2:45pm-3:30pm and dinner 4:40pm-6:00pm. Tell staff about allergies, swallowing concerns or religious/cultural dietary needs.
Food from home Speak to nurse, midwife, dietitian or speech pathologist first. Food may not be suitable for medical or swallowing reasons. Do not bring home food without checking.
Before discharge Ask about medicines, equipment, follow-up, GP summary and warning signs. Confirm who to call after leaving if symptoms return or worsen.

Casey Hospital FAQs

What is the address of Casey Hospital?

Casey Hospital is located at 62-70 Kangan Drive, Berwick VIC 3806, Australia.

What is the main phone number for Casey Hospital?

The main Casey Hospital phone number is (03) 8768 1200.

Does Casey Hospital have an Emergency Department?

Yes. Casey Hospital has an Emergency Department. For a life-threatening emergency, call 000. Monash Health also publishes a Casey Emergency Department expected wait-time page.

How do I change a Casey Hospital outpatient appointment?

Email outpatient_enquiries@monashhealth.org for changes at least 2 days before the appointment. For changes within 2 days, call 1300 342 273 and choose option 1.

What services are available at Casey Hospital?

Casey Hospital provides Emergency, general medical, mental health, rehabilitation, surgical and ambulatory services. It also provides paediatrics, maternity and special care nursery services.

Where should I park at Casey Hospital?

Monash Health says patients and visitors should park in the new public multi-deck car park while Casey Hospital upgrade works are underway. The old public ground-level car park is closed for emergency department expansion preparation.

What are Casey Hospital visiting hours?

General Monash Health visiting hours are 8am to 8pm unless specified otherwise. Some areas have special rules, including maternity and mental health. Call Casey Hospital on (03) 8768 1200 if unsure.

Can Casey Hospital arrange an interpreter?

Yes. Monash Health provides free professional interpreter services, including Auslan support, onsite, by video and by phone. Interpreter Services phone numbers are (03) 9594 2375 and (03) 9554 8860.

Who do I call for Casey Hospital billing or Medicare questions?

For Casey Patient Liaison, call (03) 8768 1589 Monday to Friday, 8am to 4pm. For general Monash Health billing enquiries, call (03) 9265 7958 Monday to Friday, 8am to 5pm.

How do I request Casey Hospital medical records?

Monash Health holds Casey Hospital health records. FOI applications must be made in writing, include ID, and can be emailed to foi@monashhealth.org or mailed to the Freedom of Information Unit, Monash Medical Centre, Locked Bag 29, Clayton South VIC 3169.

Source and update note

This guide is based on official Monash Health and Monash Children’s Hospital pages, plus Monash Health Casey-related PDFs for hospital location, Emergency Department, outpatient appointments, elective surgery, parking, visiting, billing, interpreter support, health records, spiritual care, hospital stay, paediatric care, mental health, surgical ward information and Hospital in the Home.

Hospital phone numbers, traffic routes, parking fees, construction changes, ward rules, clinic instructions and billing arrangements can change. Confirm urgent, personal or cost-sensitive details directly with Casey Hospital or Monash Health before travelling.

This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.

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