Sutherland Hospital emergency, outpatient, maternity, parking and campus guide
Sutherland Hospital is a major public teaching hospital in Caringbah, serving the Sutherland Shire with emergency, inpatient, outpatient, maternity, cancer, rehabilitation, children’s, aged care, mental health, scans, procedures and community-linked services.
This guide brings the practical details into one place: the phone number, address, Emergency Department rules, outpatient appointment contact, referral notes, parking fees, concession rates, campus map, maternity models, patient rights, food options, feedback contacts and what to ask before travelling.
Fast contact: Sutherland Hospital address, phone and appointment actions
Main hospital
Sutherland Hospital
Cnr Kingsway & Kareena Road, Caringbah NSW 2229
Switchboard: 02 9540 7111
Emergency Department
Open 24 hours.
Emergency Department is listed at Sutherland Hospital & Community Health Service.
No appointment is needed for emergency care.
Outpatients
Phone: 02 9540 7111
Department hours: 8:00am-4:30pm, Monday-Friday.
Phone operating hours: 8:30am-4:00pm, Monday-Friday.
| Need | Best action | Important detail |
|---|---|---|
| Life-threatening emergency | Call 000 | Use 000 for chest pain, stroke symptoms, severe breathing difficulty, major bleeding, collapse, major trauma, poisoning or severe allergic reaction. |
| Go to Emergency | Attend Sutherland Hospital Emergency Department | Healthdirect lists the Emergency Department as open 24 hours and notes no appointment is needed. |
| General hospital enquiry | Call 02 9540 7111 | Ask for the ward, outpatient clinic, maternity, admissions, Emergency, social work, parking advice or patient support. |
| Postal correspondence | Sutherland Hospital, Locked Mail Bag 21, TAREN POINT NSW 2229 | Written enquiries should be marked to the attention of the General Manager, Sutherland Hospital. |
| Feedback, complaint or compliment | Call Consumer Feedback Manager on 02 9540 8523 | Email: SESLHD-TSH-ConsumerFeedback@health.nsw.gov.au |
| Outpatient appointment | Use referral/appointment letter first, or call switchboard/outpatients | Adult Outpatients accepts patients referred by a GP, specialist doctor or after attending Sutherland Hospital Emergency Department. |
| Antenatal Clinic | Call 02 9540 7240 | Located on the ground floor near the main entrance. |
| Pregnancy and parenting information | Call 02 9540 7981 | Use this for pregnancy and parenting service information at Sutherland Hospital. |
Sutherland Hospital map, main buildings and where to go
Sutherland Hospital is at Cnr Kingsway & Kareena Road, Caringbah NSW 2229. Healthdirect also lists the Emergency Department address as 430 Kingsway, Caringbah NSW 2229. The campus map shows the main hospital, Emergency Department, Outpatients, Ambulatory Care, public parking areas, bus stop, parking pay stations and disabled parking areas.
| Campus point | What the official map shows |
|---|---|
| Main Hospital | Marked as building A on the official campus map. |
| Emergency Department | Shown on the Kingsway side of the main hospital, beside Ambulatory Care. |
| Outpatients | Shown inside/near the main hospital area; Outpatients Department is listed at Level 2. |
| Bangawarra Cancer Care Centre | Shown on the rear/Kareena Road side of the hospital, Level 1 off Kareena Road. |
| NSW Health Pathology | Shown as a separate campus building and listed in the campus services. |
| Public parking | Public Parking 1, 2, 3, 4 and 5 are marked around the campus, with entry access from Kareena Road. |
| Bus stop | Shown near the Kingsway side of the campus. |
Helpful official patient video
The official SESLHD video below explains what patients can expect when attending the Sutherland Hospital Emergency Department. It is included because it supports real visitor intent: triage, waiting, assessment and what happens in Emergency.
Emergency Department: hours, triage and what to expect
Sutherland Hospital has a busy Emergency Department. Official patient information says every person seeking emergency care is first assessed by a specialist triage nurse, who allocates a triage code so the emergency team can treat the sickest patients first.
| Emergency hours | 24 hours, including listed public holidays on Healthdirect. |
|---|---|
| Emergency phone / hospital switchboard | 02 9540 7111 |
| Appointment needed? | No appointment is needed for Emergency Department service. |
| Billing note | Healthdirect lists mixed billing and notes that bulk billing may be available with conditions and fees may apply. For public hospital care, bring your Medicare card and ask staff if you are unsure about billing. |
| Emergency patient numbers | Official hospital information states that more than 48,700 patients seek treatment from Sutherland Hospital’s Emergency Department each year, including more than 10,390 children. |
| Ambulance arrival note | Patients arriving by ambulance enter through a door that cannot be seen from the waiting room, so the emergency team may be busier than it appears. |
Before you go to Emergency
- Call 000 first for life-threatening symptoms.
- Bring Medicare card, ID, current medicines and allergy details if it is safe to do so.
- Bring your child’s Blue Book or relevant health documents if attending with a child.
- Tell triage staff if pain, breathing, bleeding, weakness, pregnancy symptoms, confusion or chest symptoms are worsening.
- Ask staff before eating or drinking if tests, surgery or sedation may be needed.
Outpatient appointments, referrals and clinic contact details
The Adult Outpatients Department provides appointments with doctors, nurses and allied health professionals across surgical and medical specialties. You can use outpatient services if you have been referred by a GP, a specialist doctor, or after attending Sutherland Hospital Emergency Department.
Outpatients Department contact
- Phone: 02 9540 7111
- Department opening hours: 8:00am-4:30pm, Monday-Friday
- Phone operating hours: 8:30am-4:00pm, Monday-Friday
- Closed weekends and public holidays
- Location: Level 2, Sutherland Hospital Outpatients
Referral rules to ask about
- Ask your GP or specialist whether your referral is complete and current.
- Ask which clinic is receiving your referral.
- For Ophthalmology, Gastroenterology and Inflammatory Bowel Disease, Sutherland says only electronic referrals are accepted and faxed referrals are no longer accepted.
- Bring your appointment letter or SMS and any test results requested.
- Call early if you cannot attend or are running late.
Outpatient surgical and medical services
| Clinic group | Services listed by Sutherland Hospital | Patient action |
|---|---|---|
| Surgical services | Ear, Nose and Throat; Gastroenterology; General Surgery; Anaesthetics; Ophthalmology; Orthopaedics / Joint Replacement Surgery; Urology; Urodynamics; Inflammatory Bowel Disease. | Check referral route, clinic location and whether your referral must be electronic. |
| Medical services | Antenatal, Cardiology, Cardiac Rehabilitation, Child and Adolescent Unit, Dermatology, Diabetes Education Clinic, Early Pregnancy Assessment Service, Endocrinology / Diabetes, Gynaecology, Infectious Disease, Neurology / EEG, Renal, Respiratory / Lung Function Laboratory, South Care Geriatricians, Supportive and Palliative Care, Radiology. | Bring Medicare card, referral, appointment letter and previous investigations. |
| Post-operative follow-up | Outpatients also provides post-operative follow-up appointments. | These are usually organised by the medical team when you are discharged. |
Quick clinic phone list
| Service / clinic | Phone listed | Location note |
|---|---|---|
| Cardiology Department | 02 9540 7889 | Use for cardiology department enquiries. |
| Antenatal Clinic | 02 9540 7240 | Ground floor near main entrance. |
| Dermatology / Diabetes / Endocrine outpatient enquiries | 02 9540 7067 | Listed across relevant outpatient services. |
| Early Pregnancy Assessment Service | 02 9540 8958 | Level 2, Outpatients Department. |
| Gastroenterology / IBD / Ophthalmology clinics | 02 9540 7624 | Surgical Outpatients Clinics. |
| Paediatric Outpatient Clinic | 02 9540 7378 | Outpatients Department, Level 2, 430 The Kingsway. |
| Pre-Admission Clinic | 02 9540 7624 | Level 3, Sutherland Hospital. |
| Respiratory and Sleep Clinics | 02 9540 7067 | Level 2, entrance next to main hospital entrance off The Kingsway. |
| Pregnancy and Parenting Information | 02 9540 7981 | For pregnancy and parenting information. |
| Bangawarra Cancer Care Service | 02 9540 8140 | Level 1, off Kareena Road, rear of hospital. |
Sutherland Hospital services, departments and care areas
Sutherland Hospital says it offers a comprehensive range of inpatient and outpatient healthcare services to the residents of the Sutherland Shire. Official hospital information lists 375 beds, more than 50,000 Emergency Department patients each year, and around 28,000 hospital admissions.
| Service area | Useful detail for patients | What to confirm |
|---|---|---|
| Emergency & Critical Care | 24-hour Emergency Department, triage assessment, intensive/critical care services and ambulance arrivals. | Call 000 first for life-threatening symptoms. |
| Aged Care & Rehabilitation | Southcare and community-linked aged care services are listed, including geriatricians, rehabilitation and outreach services. | Ask whether the service is hospital-based or at 126 Kareena Road, Miranda. |
| Cancer Services | Bangawarra Cancer Care provides outpatient cancer and blood disorder care, oncology day clinic, medical oncology, haematology, radiation oncology, palliative care and allied health support. | General/referral phone: 02 9540 8140; fax 02 9540 7203; email SESLHD-TSH-ODCADMIN@health.nsw.gov.au. |
| Tests, scans and procedures | General X-ray, mobile X-ray, ultrasound, OPG, CT, procedural surgical imaging, pathology and endoscopy are described in the tests/scans information. | Ask whether you need to fast, stop medicines, bring a referral or arrive early. |
| Outpatients | Adult outpatient medical, surgical, nursing and allied health appointments across many specialties. | Check department hours and referral requirements before attending. |
| Women’s and Children’s Health | Antenatal, pregnancy and parenting, birthing services, breastfeeding services, child/adolescent services and paediatric outpatients are listed. | Ask whether to use maternity, antenatal clinic, EPAS, birthing services or paediatric clinic. |
| Mental Health | Mental health is listed in the official service categories. | Use urgent mental health or emergency pathways if risk is immediate. |
| Cardiac care | Cardiology Department, cardiac rehabilitation and SHARCS cardiac support are listed. | Call the relevant clinic number and confirm referral requirements. |
| Respiratory and sleep | Respiratory and Sleep Clinics, Pulmonary Function Test Lab and respiratory coordinated care are listed. | Confirm location and whether tests require preparation. |
| Community health | Caringbah Community Health, Southcare, dietetics, occupational therapy, physiotherapy, podiatry, social work and nursing services are listed. | Some services are at 126 Kareena Road, Miranda, not the main hospital building. |
Maternity, pregnancy care and children’s services
Sutherland Hospital provides pregnancy, birth and postnatal care through several models so care can be matched to the patient’s needs. The pregnancy care page lists continuity models, midwifery care, GP shared care, obstetric input and specific services for Aboriginal women and families.
| Pregnancy / child service | What it means | Contact / location note |
|---|---|---|
| MAPS | Maternity Antenatal Postnatal Service is a continuity-of-care model with a team of 6 midwives who support pregnancy and early parenting. | Ask maternity/antenatal team if MAPS is suitable. |
| Jacaranda Midwifery Group Practice | Continuity model where women are cared for by the same midwives through pregnancy, birth and up to 14 days postnatally. | Supported by obstetric consultants and hospital teams when needed. |
| Midwives Clinic | Midwifery-led antenatal care. You may not see the same midwife each time; the midwives work with obstetric doctors and allied health teams. | Antenatal Clinic phone: 02 9540 7240. |
| GP Shared Care | Accredited GPs may provide most pregnancy appointments, with collaborative care from hospital midwives. | Ask your GP and maternity booking team. |
| Midwife / Doctor model | Some women need periodic appointments with obstetric doctors while also receiving midwifery care. | Used where direct obstetric input is beneficial. |
| Djurali Naba | For Aboriginal women, or women with Aboriginal partners; care includes a midwife and Aboriginal health worker. | Ask for referral if this applies to you. |
| Gestational Diabetes Clinic | Care with obstetric and endocrine doctors plus a midwife for gestational diabetes management. | Referral offered if diagnosed with gestational diabetes. |
| Early Pregnancy Assessment Service | Listed at Level 2, Outpatients Department. | Phone: 02 9540 8958. |
| Paediatric Outpatient Clinic | Outpatients Department, Level 2, 430 The Kingsway. | Phone: 02 9540 7378. |
| CARS Clinic | Children’s Acute Review Service listed on Level 3 Children’s Ward within Sutherland Hospital. | Phone: 02 9540 8484. |
Sutherland Hospital parking fees, concession rates and car park access
Parking is available for patients and visitors. NSW Health’s parking page says Sutherland Hospital car parks can be accessed from Kareena Road. Wilson Parking also lists the Sutherland Hospital car park at Cnr Kingsway & Kareena Road, Caringbah, with entry via Kareena Road and a 2.20m height limit.
Parking access
- Car park access: Kareena Road.
- Height restriction: 2.20m.
- Casual parking available 24 hours, 7 days.
- Limited disabled parking is available on campus.
- Always check signs and current operator rates before leaving your car.
Parking tip
- Emergency, outpatient and maternity visits can take longer than expected.
- Bring a payment card and allow time to find parking.
- Ask ward/clinic staff if you may be eligible for concession parking.
- Download/use NSW Health hospital parking and directions information if needed.
Standard casual parking rates
| Parking duration | Published rate |
|---|---|
| 0 – 15 minutes | Free |
| 15 minutes – 1 hour | $8.10 |
| 1 – 2 hours | $12.00 |
| 2 – 3 hours | $16.20 |
| 3 – 4 hours | $18.90 |
| 4 – 5 hours | $21.70 |
| 5+ hours | $24.20 |
| Lost ticket | Check current operator rate before travel |
NSW public hospital concession parking
| Concession item | Current concessional rate | What it means |
|---|---|---|
| 0 – 3 hours | Free | For eligible patients/carers under the NSW public hospital concession scheme. |
| 1 exit only | $6.80 | One exit only within 24 hours for eligible concession users. |
| 3-day ticket | $13.50 | Frequent use allowing multiple entries and exits in a 3-day period. |
| 7-day ticket | $27.10 | Frequent use allowing multiple entries and exits in a 7-day period. |
Being a patient: pre-admission, day surgery and discharge planning
Pre-Admission Clinic
- Patients may need to attend pre-admission to make sure they are fit for planned surgery.
- You may see an anaesthetist, doctor and nurse.
- The team will review your health questionnaire.
- This is the time to discuss medicines, dietary needs, discharge support and concerns.
- Clinic location: Level 3, Sutherland Hospital.
- Phone listed: 02 9540 7624.
Day Surgery Unit
- If booked for day surgery, follow the instructions in your booking/admission letter.
- Bring Medicare card, ID, referral/admission paperwork, current medicines and scans if requested.
- Ask when to stop eating/drinking and which medicines to take.
- Arrange transport home if sedation or anaesthetic is involved.
- Ask about work certificates and post-operative follow-up before leaving.
Discharge planning
| Discharge item | What Sutherland Hospital advises |
|---|---|
| Start planning early | Think early about what you will need after leaving hospital, especially if you need dressings, new medicines, nurse visits, assistance with bathing, housework or therapy visits. |
| Tell staff about home needs | If you need assistance at home or have special needs, discuss this with your nurse as soon as possible so referrals can be arranged. |
| Estimated Date of Discharge | Within 24 hours of admission to a general ward, you should be allocated an Estimated Date of Discharge. Ask your doctor or nurse what it is. |
| GP role | Your GP may play a role in monitoring your recovery after discharge. |
| If you are worried about coping at home | Ask the ward nurse to arrange an appointment with the Social Worker or Discharge Planner. |
Patient rights, responsibilities, feedback and complaints
| Area | What patients should know |
|---|---|
| Your rights | Sutherland Hospital information lists patient rights including access, safety, respect, communication, participation, privacy and the right to comment on care. |
| Your responsibilities | Patients are asked to answer health questions honestly, be considerate, not harass or threaten staff, cooperate with safe manual handling, keep appointments and follow safety signs. |
| Raise concern quickly | Ask to speak with the Nurse Unit Manager of the ward or the Department Head first if you want an issue resolved quickly. |
| Consumer Feedback Manager | Phone: 02 9540 8523 |
| Email feedback | SESLHD-TSH-ConsumerFeedback@health.nsw.gov.au |
| Written feedback | General Manager, The Sutherland Hospital, Locked Mail Bag 21, TAREN POINT NSW 2229 |
| Confidentiality | Sutherland Hospital says complaints or comments are treated confidentially and will not change the care given now or in the future. |
Campus facilities: ATM, food, kiosk and visitor support
| Facility | Location / hours | Useful detail |
|---|---|---|
| ATM | Atrium on Level 2 | Accepts most credit cards. |
| Garden Kiosk | Atrium on Level 2; Monday-Friday 9:00am-4:00pm | Offers breakfast/lunch menu, sweets, drinks, cakes, tea and coffee. Funds raised support hospital equipment purchases. |
| Let’s Get Fresh | Atrium on Level 2; Monday-Saturday 8:00am-3:30pm | Healthy fruit, yoghurt, sushi, salad, hot pasta, smoothies, freshly squeezed juice and low-fat soft serve ice cream. |
| LifeGrain | Main Foyer, Level 2 | Monday-Friday 6:00am-8:00pm; Saturday-Sunday 6:00am-6:00pm. Offers hot/cold foods, beverages and snacks. |
| Consumer Advisory Group | Community Partnerships office | For community/consumer input, contact 02 9540 7251. |
What to bring to Sutherland Hospital
Documents and cards
- Medicare card
- Photo ID
- Appointment letter, SMS or admission letter
- GP or specialist referral
- Private health insurance details if relevant
- Concession, DVA, TAC or workers compensation details if relevant
- Recent scans, reports or pathology results if requested
Health and practical items
- Current medicines in original packaging if possible
- Medication list, allergies and pharmacy details
- Glasses, hearing aids, dentures, walking aids or mobility aids
- Comfortable clothing and footwear
- Phone charger for longer visits
- Parking payment method
- Support person contact details
Questions to ask before you visit
Appointment and care questions
- “Do I need a current referral?”
- “Which clinic, level and entrance should I use?”
- “Do I need to fast or stop any medicine?”
- “Should I bring previous scans or reports?”
- “Is this appointment in person, by phone or telehealth?”
- “What should I do if I cannot attend or will be late?”
Parking and support questions
- “Which car park is closest to this clinic or ward?”
- “Am I eligible for concession parking?”
- “Can I arrange wheelchair help or mobility support?”
- “Can I speak with social work or discharge planning?”
- “How do I make feedback or a complaint?”
- “Can I get interpreter or communication support?”
Official links for Sutherland Hospital information
| Need | Official / useful page |
|---|---|
| Main hospital page | Sutherland Hospital official SESLHD page |
| Contact details | Contact Sutherland Hospital |
| Emergency information | Healthdirect emergency department listing |
| Being a patient | Being a Patient at Sutherland Hospital |
| Outpatients | Outpatients Department |
| Services A-Z | Sutherland Hospital services and clinics |
| Parking | Sutherland Hospital parking information |
| Standard parking rates | Sutherland Hospital car park rates |
| Concession parking | SESLHD concession parking fees |
| Campus map | Official Sutherland Hospital campus map PDF |
| Maternity care | Pregnancy Care at Sutherland Hospital |
| Feedback | Consumer feedback and other information |
Sutherland Hospital FAQs
What is the address of Sutherland Hospital?
Sutherland Hospital is located at the corner of Kingsway and Kareena Road, Caringbah NSW 2229. Healthdirect also lists the Emergency Department address as 430 Kingsway, Caringbah NSW 2229.
What is the main phone number for Sutherland Hospital?
The main Sutherland Hospital switchboard phone number is 02 9540 7111.
Is Sutherland Hospital Emergency Department open 24 hours?
Yes. Healthdirect lists Sutherland Hospital & Community Health Service Emergency Department as open 24 hours, including listed public holidays. Call 000 for life-threatening emergencies.
Do I need an appointment for Sutherland Hospital Emergency Department?
No. Healthdirect lists the Emergency Department as no appointment needed. Emergency patients are triaged and treated according to urgency, not arrival order.
How do I contact Sutherland Hospital Outpatients?
Call the hospital switchboard on 02 9540 7111. The Outpatients Department is listed as open Monday to Friday, 8:00am to 4:30pm, with phone operating hours from 8:30am to 4:00pm.
What services are available at Sutherland Hospital?
Sutherland Hospital provides emergency care, inpatient care, outpatients, surgery, cardiology, diabetes, dermatology, neurology, respiratory and sleep clinics, cancer care, maternity, paediatric services, rehabilitation, aged care, mental health, tests, scans and community-linked services.
How much is parking at Sutherland Hospital?
Published casual parking rates start with the first 15 minutes free, then $8.10 for 15 minutes to 1 hour, $12.00 for 1 to 2 hours, $16.20 for 2 to 3 hours, $18.90 for 3 to 4 hours, $21.70 for 4 to 5 hours and $24.20 for 5+ hours.
Is concession parking available at Sutherland Hospital?
Yes. Sutherland Hospital says concession parking is available for eligible patients and carers requiring regular or long-term hospitalisation or treatment. NSW public hospital concession rates include 0 to 3 hours free, $6.80 for one exit only, $13.50 for a 3-day ticket and $27.10 for a 7-day ticket.
Does Sutherland Hospital provide maternity care?
Yes. Sutherland Hospital offers pregnancy, birth and postnatal care through models such as MAPS, Jacaranda Midwifery Group Practice, Midwives Clinic, GP Shared Care, Midwife/Doctor care, Djurali Naba and Gestational Diabetes Clinic.
How do I make a complaint or give feedback to Sutherland Hospital?
Speak first with the Nurse Unit Manager or Department Head if you want a quick resolution. You can also contact the Consumer Feedback Manager on 02 9540 8523 or email SESLHD-TSH-ConsumerFeedback@health.nsw.gov.au.
Source and update note
This guide is based on official South Eastern Sydney Local Health District, Sutherland Hospital, Healthdirect, NSW Health parking and car park operator information for contact details, address, Emergency Department access, outpatient services, maternity care, campus services, parking rates, concession parking and feedback pathways. Hospital details, fees, parking rates, clinic contacts and service availability can change, so confirm urgent or personal details directly with Sutherland Hospital before travelling.
This page is an informational hospital guide only. It does not provide medical advice, diagnosis or treatment recommendations.